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BCM Conference 2013
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NTUC Cloud Transformation
Journey
Dr Kwong Yuk Wah
CIO, NTUC
25 October 2013
YOU THINK YOU KNOW
NTUC
THINK AGAIN
WE ARE A LABOUR MOVEMENT
770,000 Members
60 Unions
12 Social Enterprises
4 Related Organisations
7 Communities
CHALLENGES WE FACE
Wide Offerings and Information
Diverse Audience
Union Leaders
Members Public
IT Savvy Audience
Well-connected digitally through social media and mobile devices
83 Touch Points
Rebranding Online to SoLoMo
Begins in 2008
First
UPortal
Member-Centricity Online Presence
It is a Unified Platform.
UPortal is NOT a website…
60
Labour Movement entities and unions on UPortal
Currently,
Labour Movement Content
Jobs News
Lifestyle Learning Privileges
Social Causes Workplace Representation
Consolidated into
Common eServices
1. Membership Sign-Up 2. Membership Renewal 3. Update Particulars 4. Refer a Friend 5. Events Registration 6. Holiday Facilities 7. Linkpoints & Rebates 8. Care & Share 9. UTAP 10. Workplace Advisory 11. eMarketing
11 e-Services
Second
So – Social Media
Third
Lo- Location Mo - Mobile
Targeted Engagement via Login
Union Leaders
Members
Public
Content is drawn from UPortal.
Location-Based Offers
Members alerted when they are near venues with promotions.
Workplace Advisory Gone Mobile
Self service with workplace issue FAQs
Access to resources and guides
Private Message Workplace Advisors
Network & Participate in LinkedIn group
discussion
Our Cloud Transformation Roadmap
• Accenture SAP On-Demand Solution for Finance, HR & Payroll
Implemented in Jan 2012
SAP’s most Innovative Cloud Adoption Project Award 2012
• SalesForce.com Customer Relation Management (CRM)
Implemented in Feb 2012
• Microsoft Office 365
Implemented in Aug 2013
• SingTel Alatum 3.0 – Enterprise IaaS
Implemented in Sep 2013
• Accenture Mobility Management System (MMS)
By end Nov 2013
Business Drivers
• Cheaper
Lower operating cost
• Better
• Faster
Faster time to market
6 months project development cycle
Questions that CXO must answer
• CIO
Who are the players in the industry? What are the risks?
Which service offerings can best meet NTUC’s needs?
What is the business case to justify such a technology
change, bearing in mind the risk involved?
• CTO
Since NTUC is already in virtualisation environment, what
are the significant benefits for going to Cloud?
How to ensure security and privacy? Private or Public
Cloud? Or hybrid?
• CFO
Low operating cost? And by how much?
Questions from Application Owners
• How does moving the infrastructure to Cloud
Computing affect the business applications?
Do I need to invest money to change the business
applications?
What are the risks to service disruptions and benefits for such
technology change?
How to protect the membership data from improper handling
and hacking?
Our Experience
• Pre-procurement due diligence
• Procurement due diligence
• Not a migration; but a transformation
• Resource optimisation, not just housekeeping
• 10 months of planning and three months of execution
• Allocate more time for business applications testing
• Multi-vendor integration role never be outsourced
• Detailed planning of all scenarios, including the fall-back plans
Outcomes
• Cheaper
30% reduction of computing resources
Savings to buy new capabilities
• Better
Higher SLA
BCM – RTO 24 hours and scalable on the fly
• Faster
Infrastructure not the bottleneck
Thank You