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Maturity in Gamification: a Shift to Intrinsic White Hat Designs For: WGC 2015 By: Yu-kai Chou @yukaichou / #octalysis / [email protected]

[Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

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Page 1: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Maturity in Gamification: a Shift to Intrinsic White Hat Designs

For: WGC 2015 By: Yu-kai Chou

@yukaichou / #octalysis / [email protected]

Page 2: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Early Pioneer of Gamification since 2003

Serial Entrepreneur in Gamification

Founder of Octalysis Group

Regular Keynote Speaker/Lecturer at Stanford University, Accenture, TEDx, SxSW

Voted top Gamification Guru in World Gamification Congress 2014

@yukaichou / #octalysis / [email protected]

Page 3: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

http://yukaichou.com/octalysisbook

Page 4: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

http://yukaichou.com/octalysisbook

Regular Book:$28 on Amazon

Autographed Book for WGC:€20

Page 5: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

2003 - 2012Building a ship that could float

Page 6: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

-Narrative-Elitism -Humanity Hero-Revealed Heart

-Beginners Luck-Free Lunch-Destiny Child-Creationist

-Status Points-Badges (Achievement Symbols) -Fixed Action Rewards (Earned Lunch) -Leaderboard-Progress Bar-Quest Lists-Dessert Oasis-High Five-Crowning-Anticipation Parade-Aura Effect-Step-by-Step Overlay Tutorial-Boss Fights

-Milestone Unlocks-Real-Time Control-Evergreen Combos-Instant feedback-Boosters-Blank Fills-Plant Pickers-Poison Pickers

-Exchangeable Points-Virtual Goods-Build from Scratch-Alfred Effect -Collection Sets-Avatar-Protection-Recruiter Burden-Monitor Attachment

-Brag Button-Water Cooler-Conformity Anchors -Mentorship-Social Prod

-Friending-Social Treasure/Gifting-SeeSaw Bump-Group Quests-Tout Flags

-Appointment Dynamics-Magnetic Caps-Dangling-Prize Pacing-Options Pacing-Last Mile Drive-Count Down Timer-Torture Breaks-Moats-The Big Burn

-Glowing Choice-MiniQuests-Visual Storytelling-Easter Eggs-Random Rewards-Obvious Wonder-Rolling Rewards-Evolved UI-Sudden Rewards-Oracle Effect

-Sunk Cost Prison-Progress Loss-Rightful Heritage-Evanescence Opportunity

-Status Quo Sloth-Scarlet Letter-Visual Grave-FOMO Punch

Page 7: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Meaning

Epic Meaning & Calling

Page 8: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Accomplishment

Development & Accomplishment

Page 9: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Empowerment

Empowerment of Creativity & Feedback

Page 10: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Ow

nership

Ownership & Possession

Page 11: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Soci

al In

fluen

ce

Social Influence & Relatedness

Page 12: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

OctalysisScarcity

Scarcity & Impatience

Page 13: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

@yukaichou / #octalysis / [email protected]

Page 14: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

@yukaichou / #octalysis / [email protected]

Page 15: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

@yukaichou / #octalysis / [email protected]

Page 16: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs
Page 17: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

OctalysisUnpredictability

Unpredictability & Curiosity

Page 18: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

OctalysisUnpredictability

Unpredictability & Curiosity

Skinner Box

Page 19: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Loss & Avoidance

Page 20: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

-Narrative-Elitism -Humanity Hero-Revealed Heart

-Beginners Luck-Free Lunch-Destiny Child-Creationist

-Status Points-Badges (Achievement Symbols) -Fixed Action Rewards (Earned Lunch) -Leaderboard-Progress Bar-Quest Lists-Dessert Oasis-High Five-Crowning-Anticipation Parade-Aura Effect-Step-by-Step Overlay Tutorial-Boss Fights

-Milestone Unlocks-Real-Time Control-Evergreen Combos-Instant feedback-Boosters-Blank Fills-Plant Pickers-Poison Pickers

-Exchangeable Points-Virtual Goods-Build from Scratch-Alfred Effect -Collection Sets-Avatar-Protection-Recruiter Burden-Monitor Attachment

-Brag Button-Water Cooler-Conformity Anchors -Mentorship-Social Prod

-Friending-Social Treasure/Gifting-SeeSaw Bump-Group Quests-Tout Flags

-Appointment Dynamics-Magnetic Caps-Dangling-Prize Pacing-Options Pacing-Last Mile Drive-Count Down Timer-Torture Breaks-Moats-The Big Burn

-Glowing Choice-MiniQuests-Visual Storytelling-Easter Eggs-Random Rewards-Obvious Wonder-Rolling Rewards-Evolved UI-Sudden Rewards-Oracle Effect

-Sunk Cost Prison-Progress Loss-Rightful Heritage-Evanescence Opportunity

-Status Quo Sloth-Scarlet Letter-Visual Grave-FOMO Punch

Page 21: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

-Sharing creative content (sentences, photos, videos)-Tons of Facebook games-Instant feedback of friends “liking”-Best way to create a cool profile

-Friending-Anchored Conformity-Social Prodding-Social Treasure-Group Quests-Tout Flags-Envy Cloud

-Completed Profile-More friends-Increased likes and comments-Aura Effect

-IKEA Effect-Photos/Profiles -Friends-Memories-Protector Quest-Recruiter Burden-Monitor Attachment

-Inner Circles-Note: (Early Facebook has HIGH scarcity score with certain universities only)

-Mystery Box-Glowing Choice-Refreshing Content-Easter Eggs

-Scarlet Letter -Sunk Cost Tragedy

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Octalysis Score: 448

-Lack Epic Meaning & Calling-On Facebook for a “Cause”

Social Influence

Page 22: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs
Page 23: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs
Page 24: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Discovery Onboarding Scaffolding Endgame

Design for All 4 PhasesLevel 2 Octalysis

Page 25: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Discovery Onboarding Scaffolding Endgame

Design for All 4 PhasesLevel 2 Octalysis

@yukaichou / #octalysis / [email protected]

Page 26: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Discovery Onboarding Scaffolding Endgame

Ach

ieve

rsEx

plor

ers

Soci

aliz

ers

Kill

ers

Page 27: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Discovery Onboarding Scaffolding Endgame

Ach

ieve

rsEx

plor

ers

Soci

aliz

ers

Kill

ers

Page 28: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

-Narrative-Elitism -Humanity Hero-Revealed Heart

-Beginners Luck-Free Lunch-Destiny Child-Creationist

-Status Points-Badges (Achievement Symbols) -Fixed Action Rewards (Earned Lunch) -Leaderboard-Progress Bar-Quest Lists-Dessert Oasis-High Five-Crowning-Anticipation Parade-Aura Effect-Step-by-Step Overlay Tutorial-Boss Fights

-Milestone Unlocks-Real-Time Control-Evergreen Combos-Instant feedback-Boosters-Blank Fills-Plant Pickers-Poison Pickers

-Exchangeable Points-Virtual Goods-Build from Scratch-Alfred Effect -Collection Sets-Avatar-Protection-Recruiter Burden-Monitor Attachment

-Brag Button-Water Cooler-Conformity Anchors -Mentorship-Social Prod

-Friending-Social Treasure/Gifting-SeeSaw Bump-Group Quests-Tout Flags

-Appointment Dynamics-Magnetic Caps-Dangling-Prize Pacing-Options Pacing-Last Mile Drive-Count Down Timer-Torture Breaks-Moats-The Big Burn

-Glowing Choice-MiniQuests-Visual Storytelling-Easter Eggs-Random Rewards-Obvious Wonder-Rolling Rewards-Evolved UI-Sudden Rewards-Oracle Effect

-Sunk Cost Prison-Progress Loss-Rightful Heritage-Evanescence Opportunity

-Status Quo Sloth-Scarlet Letter-Visual Grave-FOMO Punch

Page 29: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

We finally built a ship that can sail

off from the dock…

and now we face the…

Vast Oceanahead of us

Page 30: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Right Brain

Left Brain Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

Page 31: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Right Brain

Left Brain

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

Extrinsic (tendency) Intrinsic (tendency)

Page 32: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

White Hat Gamification

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

Black Hat Gamification

Page 33: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

White Hat Gamification

Black Hat Gamification

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

Zynga figured out how to do a lot of Black Hat techniques, which led to great engagement and monetization metrics for each user. But in the long run, users leave when they CAN

because they don’t feel like they are in control over themselves.

Page 34: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Self-Submission to Black Hat Gamification

Just because it’s called Black Hat doesn’t mean it’s necessarily bad

Page 35: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

What is ahead?

@yukaichou / #octalysis / [email protected]

Page 36: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Warning: Danger Zone

Industry Crash (if designed improperly)

Page 37: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

Page 38: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

1.White Hat + Left Brain (Extrinsic)

PointsBadgesLeaderboards

@yukaichou / #octalysis / [email protected]

Page 39: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

1.White Hat + Left Brain (Extrinsic)

PointsBadgesLeaderboards

“Overjustification Effect”

@yukaichou / #octalysis / [email protected]

Page 40: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

2. Black Hat + Left Brain (Extrinsic)

Anchored JuxtapositionAppointment DynamicsMagnetic Caps

Page 41: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

2. Black Hat + Left Brain (Extrinsic)

Anchored JuxtapositionAppointment DynamicsMagnetic Caps

“Obsessive Short-Term Behavior”

Page 42: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

3. Black Hat + Right Brain (Intrinsic)

Slot Machine MechanicsEaster EggsCompetition

Page 43: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

3. Black Hat + Right Brain (Intrinsic)

Slot Machine MechanicsEaster EggsCompetition

“Gambling-like guilty addiction”

Page 44: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

4. White Hat + Right Brain (Intrinsic)

AutonomyMeaningful ChoicesBoosters

@yukaichou / #octalysis / [email protected]

Page 45: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

4. White Hat + Right Brain (Intrinsic)

AutonomyMeaningful ChoicesBoosters

“Evergreen Happy Engagement”

@yukaichou / #octalysis / [email protected]

Page 46: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Octalysis

Avoidance

Ownership

Empowerment

Meaning

Unpredictability

Accomplishment

Scarcity

Social Influence

White Hat + Left Brain (Extrinsic)

White Hat + Right Brain (Intrinsic)

Black Hat + Left Brain (Extrinsic)

Black Hat + Right Brain (Intrinsic)

“Evergreen Engagement”

“Gambling-like guilty addiction”

“Obsessive Short-Term Behavior”

“Overjustification Effect”

Page 47: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

1) Term “Gamification” may or may not last

(depending on how the industry designs)

2) Ability to motivate desired behavior will

ALWAYS be useful

3) People will ALWAYS play games

The Future:

@yukaichou / #octalysis / [email protected]

Page 48: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Guest Appearance

Say this together:“Octalysis Prime!!!”

Page 49: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

http://yukaichou.com/octalysisbook

Regular Book:$28 on Amazon

Autographed Book for WGC 2015:

$20 or €20

Page 50: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

3-Day Online Workshop Dec 16-18

40% Discount for WGC: WGC2015

http://yukaichou.com/workshop

Page 51: [Keynote at WGC 2015] Maturity in Gamification, a shift to White Hat Intrinsic Designs

Thank You. Truly.

Octalysis.com @yukaichou

[email protected]