Kelly Services

Staffing Partnership

2009

Your Kelly Team

Slater Waltz: District Manager• Lancaster & Reading territory responsibility

Susan Beury: Senior Staffing Supervisor• Lancaster Branch - Employee Management Responsibilities

including hiring, evaluation and assigning of temporary workforce

Carol Marion: Senior Staffing Supervisor• New Holland Branch - Employee Management Responsibilities

including hiring, evaluation and assigning of temporary workforce

Jessica Sattizahn: Staffing Supervisor• Reading Branch - Employee Management Responsibilities

including hiring, evaluation and assigning of temporary workforce

Review of Objectives

Recruitment Resource• Provide Seasonal Temporary Workforce and Create Cost

Savings• Create Partnership for Current and Peak Season Needs• Implement Best Practices in Temporary Staffing• Ensure Quality Placements• Create & Manage Solutions to Ensure 100% Fill Ratios

Kelly Services Overview

Over 61 years as a world leader in human resource solutions• 2007 sales of $5.7 billion• Financially stable; no long-term debt

2,600 wholly-owned and -operated offices worldwide• Operations in 37 countries with strategic alliances in

several others• Over 1,500 locations in U.S.• Over 750 Partnered Staffing (on-site) offices• Fully networked operating system

Industry-leading Quality Management System - KQMS• Compliance of all Kelly locations• Best-in-class programs • Fully integrated total quality management system

Kelly Overview:Why Kelly Services?

Staying power and stabilityAfter founding the staffing industry, we’re still a leader 60 years later. With only three CEOs in our company history, we have a focus and continuity our competitors can’t match.

Financial strengthKelly remains free of long-term debt. We have the financial soundness to meet our long-term commitments, and the financial agility to invest in key partnerships as needed, when needed.

Company-owned structureKelly stands alone as the only wholly-owned and operated global staffing company. We provide consistent service delivery and contract compliance, whether it’s around the corner or across the globe.

Full-service global staffing solutionsWe have company-owned offices in 37 countries and territories, and offer the broadest range of staffing solutions in the industry. Third-party vendor management, contact center, IT, legal, finance, accounting—just to name a few.

Recruiting•Recruit•Prescreen & hire•Arrange drug tests &

background screening

Program Definition•Develop timelines •Create service deliverables •Populate ESPM

Order Fulfillment •Communication with

management•Ensure proper skill match•Orientation – Kelly Services,

Safety and School Specialty specificEmployee

Management•Coach/Counsel•Track performance•Develop & maintain

retention program•Provide ongoing training

Invoicing/Reporting•Provide invoicing in

determined format•Distribute appropriate

reports within designated time frames

Quality Program•Establish control plan

including metrics• Initiate & conduct

regular business reviews

PartnershipBenefits

Candidate QualityKelly Services’ Hiring Process

• Applicant is “conditionally hired”• Administer remaining forms• Show orientation video• Review employee handbook and acknowledgement• Contact references• Conduct customer-specific screening (s), training, and orientation

• Complete the following:• Background Screening Disclosure and Authorization• Employment Application• Reference Verification Form

• Introductions• Begin Applicant Register • Qualify candidate using Screening and Interview Worksheet

• Review applicant resume• Review completed forms• Determine what evaluations to administer

• Record scores and review them with the applicant• Determine types of assignment for which the applicant might be

qualified and/or need training

• Complete Applicant Register• Enter employee information into Kelly StaffNet• File forms

Step 1Greet and Qualifythe Applicant

Step 2Administer Employment Forms

Step 3Interview the Applicant

Step 4Administer Evaluations

Step 5Conduct Orientation

Step 6Document and FileEmployee Information

Just a Few of the Available Evaluations

• Evaluation to measure a candidate’s shipping and receiving skills. The evaluation is for individuals who have completed high school (or equivalent) and have at least one year of shipping and receiving clerk experience. The questions address basic attention to detail as well as math and, finally, expand into general knowledge of real applications experienced in the shipping and receiving environment.

• Evaluation to measure a candidate’s general warehouse knowledge. This evaluation covers topics such as loading and unloading trucks and railcars, as well as checking and prioritizing incoming and outgoing loads.

• Evaluation to measure a candidate’s skills such as knowing the use of specific tools, assembling products, matching geometrical figures, as well as determining the knowledge of the tools or machinery to be used in a given job.

• Evaluation to measure a candidate’s knowledge and skill used in safe forklift operation, according to OSHA’s standards. The evaluation includes operating tractors, platform lift trucks, motorized hand trucks as well as other specialized industrial trucks powered by electric motors or internal combustion engines. It also measures the basic knowledge that forklift operators must possess regarding the equipment itself.

• Evaluation to measure a candidate's ability to identify and cross-reference information found on common warehouse documents such as product or package labels, inventory forms, bills of lading, and shipping documents.

• Evaluation to measure a candidate's understanding of practical safety considerations for a warehouse or industrial environment including use of hazardous materials, prevention of accidents, and emergency procedures.

Assembly & Matching

Basic WarehouseKnowledge

Forklift Operation 

Pick Pack

Shipping Receiving Clerks

Safety

Contemporary CareerBuilder Kelly Career Network On-Line Communities

Strategic Referral Programs

Retention Programs

Internet/Kelly Career Network

Networking

Workforce Development Initiatives

WOC Program when applicable

Successful Recruiting Programs

Traditional Classified Ads

National Advertising Yellow Pages Direct Mail

2002 Web Award for "Best Employment Website"

Candidate QualityEmployee Benefits

Vacation PayHoliday PayOptional Group Benefits:

• Medical Insurance and Vision Care

• Dental Insurance

• Prescription Drug Plan

• Group Term Life Insurance/ Disability

• Short-Term Disability Income Plan

Weekly Pay, Direct Deposit, Pay Card,Free Skill Enhancement and Training,Toll-free Office Automation Hotline

Candidate QualityRetention and Recognition Initiatives

Employee Research• Identified top motivators

National• Reliable Payroll Process• myKelly.com• Kudos!• Employee Benefits• Kelly Learning Center• Temporary Employee Benefits

Local• Personal Attention• Reassignment Triggers

• Career Pathing/Development• Custom recognition programs/awards

• KellyCares greeting card program• Work Environment and

Safety Awareness

World Class Billing & Invoicing

Award-Winning Optical Imaging Billing*

• Image of the time card on every invoice• Lets you verify hours, supervisor

signature, ordering department• Creates efficiencies in approval and

reconciliation processes• Various custom billing formats• Enables immediate response to your

requests for time documents

Kelly Payroll Services• Assumes legal obligation for wages,

payroll deductions, taxes, and insurance• Provides consistency in payroll

administration, invoicing, and reporting* Named to CIO magazine’s CIO-100, the 100 Best Practices, and “Best-in-Class” by NYEX Telecommunications

Minimum UsageRequirements

Length ofAssignment

Conversion Timing

ConsolidatedInvoicing

Mark-up Savings

AdministrationProcess

ImprovementsPricing/

FinancialDemand

Management

Process Improvement and Cost Management

Cost Savings

ContractCompliance

Recruiting/Candidate Selecting

Testing/Screening

Training

Orientation

PayrollAdministration

BenefitAdministration

Secondary SupplierManagement

Reports

Invoicing

EmployeeMaintenance

UnemploymentAbsenteeism

Turnover

Order Process

InvoicePayment Process

Reporting Process

SuccessfulImplementation

ElectronicData Interchange

Quality Process

Safety

Best PracticesTesting and Screening: CAD

Automatically defaults requirements into orders:• I-9 Verification• Drug Screening• Background Screening• GED/Diploma Verification

CAD – Customer Agreement Defaults

Screening Requirements Default into

Order from CAD

Branch Requests Screen Directly

Through Kelly StaffNet

Background Screening Vendor Conducts Screen,

Adjudicates Resultsand Sends Them to

Kelly StaffNet

Branch Receives Results and Responds Accordingly (e.g., Assigns Employee or

Takes Action Accordingto the FCRA)

Pre-Assignment Testing:• Safety Video and Assessment• Industry Specific Pinpoint Software Testing – Forklift, Pick &

Pack, Shipping & Receiving, Safety just to name a few

Review

Implementation

Output

First Steps Go Live

Program Launch

Program Deployment

Time System Setup

Assign Orders

Assignment Transition

New Orders Directed to Kelly

Account Business Review

Program Guidelines & Design

Program Development

Session

Research & Discovery

Session

Agreement Executed

Needs AnalysisEmployee

Management

Background Screening

Drug Screening

Contact Roles Testing

Order Requisition ESPM/Compliance

Orientation Consents & Releases

Safety Guidelines On-boarding

Today’s Most Important Question

Would your company be better positioned for success with

Kelly Services as it’s strategic staffing partner?