KARMAN

Knowledge has to be improved, challenged and increased constantly

or it vanishes. - Peter Drucker

Employee Skills DevelopmentOrganizational Development Solutions Through

Effective Training Interventions

Learn. Act. Excel.

KARMAN is a Sanskrit word for action (Karma-act) which reflects our commitment to initiate and enhance actions for better performance by inspiring and unlocking the potential of human capital of organizations.

KARMAN Consultancy is training consulting firm based in Ahmedabad, India. We provide training solutions to various clients in the Pharmaceuticals, FMCG, Telecoms and Retail sectors.

We strategically customize our services to meet your individual needs and don’t believe in a one-size-fits-all approach.

We are Your Business Friends - We place ourselves in your shoes and think inside out. Our belief is that only when we have established a trust relationship with you, do we deserve the business you are entrusting us with. We believe in long-term relationships, and we will support your individual and business vision even after the completion of immediate association at hand, with a long term association perspective. KARMAN

MethodologyStimulating Holistic Learning

Our strong point is that we encourage learning by doing thorough interactive sessions, role plays and exposure to industry case studies. All these are participative sessions that stimulate better understanding of key concepts.

KARMAN also ensures that participation in any programme does not exceed more than 15 persons at a time. This small group enables us to give personalized attention to each and every participant, thus supporting an effective learning process.

We believe even the best can become better

“ Hold yourself responsible for a higher standard than anybody expects of you. Never excuse yourself.” - Henry Ward Beecher

KARMAN Training SolutionsTraining is the most important tool in improving intellectual capital.“Training is a valuable commodity that, if viewed as an investment rather than an expense, can produce higher returns. While it is true that training costs money and uses valuable employee time and resources, studies tend to show training provides a positive return on investment - sometimes in the neighbourhood of several hundred percent. Therefore, although training might seem like a luxury expense in tight financial times, it is, in fact, one of the most sure and sound investments available”.

KARMAN’s training programs are unique and striking for several reasons, some of which are:• Thetrainingprogramsandworkshopsareparticipantcentered.• Attheendoftheprogram,participantsknowexactlywhattodotoachieve certain results or to bring about certain behavioral changes.• Themotivationtolearnandgrowisstimulatedinabigway,thatensures participant development and growth even after the program is over.• KARMANaddressesactualissuesfacedbyindividualsandorganizations and helps in overcoming challenges.

The KARMANDifference

Hallmark-Simplicity

Highlyexperiencedand skilledConsultant

Trainers

Training experience

across IndustriesFocus on

implementation

Practical and implementable 30 years

of sales and training

experience

KARMAN

“ Success is the ability to go from failure to failure without losing enthusiasm.” - Winston Churchill

The Advantage of aKARMAN programmeLearning and support that goes beyond the programme• MailandTelephonicSupport• MotivationalpowerpointpresentationseverySunday• ProgrammeParticipationCertificate

At KARMAN, We believe in developing the individual and thusempowering the team.

As with any of our successful programmes, we focus on theindividual’s strength and competencies. Our programmes are liberallyinterspersed with the case studies, role plays, individual tasks,group tasks, practice sessions, games and quizzes which will enableapplication on the job immediately. deliver a program as a task.

Sales TrainingToday, all the companies are facing the challenge of achievinggrowth and enhanced profitability. This means, every organizationneeds to arm its Sales Team with strategic skills and tools that willhelp them understand and analyse their customers’ needs beforemaking a sale.

At KARMAN, our mission is to take sales higher. This helps ourcustomers to achieve better results and profitability.

“ Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” - Lou Holtz

KARMAN

“ Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” - Lou Holtz

High Impact SellingWho can attend? Sales Engineers Sales Executives Sales Officers

Do these situations apply to you?• ToughSalesTargets

And a need to:• Differentiateyouroffer• Effectivelyhandlepricesensitivebuyers• Equipyourselfwithskillstoinfluencethecustomers• Buildtrustandloyaltywiththecustomers ... Then, this is the programme for you.

Key TakeawaysIn these two days, participants will learn:• Howthesalesprocessworks• Howtouncoveraprospect’sneeds• Howtoovercomeobjections• Howtoreduceaprospect’sresistance• Howtoimprovecommunications• Howtodeveloplisteningskills• Howtoincreaseconfidence• Howtoincreasethepotentialofeachsalesperson• Howtoclosemoresales ANDTheRevolutionarySPINSalesProcess.

Sales Negotiating SkillsWho can attend? Anyone involved in the Sales Negotiating Process.

Do these situations apply to you?Effective Handling of:• That’stooexpensive• What’syourbestprice?• Wegiveyousomuchbusiness!• Yourcompetitorissellingthesamefor…• Pressureforincreasedmarginsandprofits• Abilitytotradeconcessionsandmaximizevariables ... then, this program is for you.

Key Takeaways• Astrongerunderstandingofthedifferentphasesinnegotiation• Thenegotiationchecklist• Abankofcustomertacticsandcountertactics

Enabling FLM (First Line Managers )”Development of first line managers is extremely important. They need to be able to use a very wide range of skills; from field coaching to influencing customers and only by effective development and training can they fulfil this mandate. Their role is critical in the success of any sales team and that will continue to be the case long into the future of the pharmaceutical industry.”

Who can attend ?First Line Managers from Pharmaceutical industry.Aspiring First Line Managers in Pharmaceutical industry.

Key TakeawaysApart from basics understanding, the participants will learn,• Induction of New MR• Vacant Territory Management• Joint Field Working• Effective leadership

The ModernMR. (TMM)Who can attend ?ExperiencedMRswhohavenotundergone formal training.MRs who want to grow to thenext level.

Key TakeawaysThis programme is designed tosharpen the skills of experienced Medical Representatives.

Apart from basics,this programme covers :• Thesalesprocess• TerritoryManagement• Prescriptiongenerationmotivator

“ Which will transform a ‘ME too a MR’ to ‘Modern successful MR’. ”

Effective Presentation SkillsWho can attend?

Anyone required to make formal presentations to groups.

Do these situations apply to you?• Makingfocused,relevantpresentations• Astartthatcapturesattention• Engagingpresentationsthatpromptdialogues• MakingPowerPointpresentationsthatare“Different”• LeveragingPresentationSkillsasaBusinesstool ... then, this is the programme for you.

Soft Skills ProgramsHelping Employees EvolveParticipants will benefit from training on ‘soft skills’ or the subtle art of managing themselves and othersbetter. We teach soft skills using a potent combination of examples, scenarios, games, and assessments.Employeesatallorganizationallevelsbenefitfromsoftskillstraining.

Key Benefits• Communicateacrossalllevelsofyourorganization • Improveleadershipskills• Enhancecommunication,thusimprovingengagementlevelsacrossyourorganization

Our training programs are designed to meet the specific needs of individuals, but may be customized forcompanies. The following are comprehensive programs on soft skills.

Communication SkillsCourses in this area cover topics such as listening skills, conversation skills, body language, verbal &non-verbal communication, etc.

“Wisdom is knowing what to do next, skill is knowing how to do it, and virtue is doing it.”

Interpersonal and Team SkillsCourses in this area cover topics such as interpersonal communication, assertiveness, confrontation,conflict resolution, team skills, team building, negotiation, etc.

Personal Effectiveness SkillsCourses in this area cover topics such as projecting a professional image, business etiquette, emotionalintelligence, time management, positive attitude, stress management, problem solving, creativity, etc.

Leadership SkillsCourses in this area cover topics such as leadership skills, team building and leadership, commonleadership mistakes, best practices of successful leaders, identifying your individual leadership style, etc.

The ABC’s are attitude, behaviour and communication skills.

KARMAN

Contact Us : 3/12, Aanik Apartments, Phone : +91-8866597881 Near New I.I.M. Campus, Vastrapur, E-mail : karmanconsultancy@gmail.com Ahmedabad - 380015, India. m

arg

09/

2014

Speaker’s ImpactHow you

Look: 55%How you

Sound: 38%

What youSay: 7%

Dr.Mohrabian,UCLA

Four Stages of Negotiation

Preparation

ExchangingInformation

Bargaining

Closing andCommitment

From Shell, Richard. Bargaining for Advantage:Negotiation Strategies for Reasonable People (Penguin 1999)

KARMAN

KARMAN Working Tools

“ If you can’t measure it, you can’t manage it.” - Peter Drucker

Learn. Act. Excel.