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T h e C a n d i d a t e E x p e r i e n c e:
Amelia MerrillVP, Talent Acquisition
and Employee Engagement
RMS
Raul ValentinVP Talent Acquisition
Comcast
…exploring the needs of our most critical stakeholders
Jill RiopelleRecruiting operations
Manager
Airbnb
Moderator:Gerry Crispin
Chief Navigator
CareerXroads
#intalent
… attitudes and opinions…
Source: CareerXroads Candidate Experience monograph, March, 2011
… regarding the recruiting process; the stakeholders in the process; the work itself;
the company as a place to work…
… actions taken
#intalent
Tell us a little more about your company and role before we get into
the details of your Candidate Experience.
Jill Amelia Raul
#intalent
When you started down this path to improve your candidate’s experience did you have any
‘push back’?
What were the first one or two‘practices’ you changed, added or
improved and why?
Jill Amelia Raul
#intalent
Beyond what you already said were there measures how you treat candidates you could tie
back to business results?
Jill Amelia Raul
#intalent
The phrase ‘black hole’ has become a rallying cryhighlighting candidate frustration.
How do you handle the candidate’s interest in their status?
Jill Amelia Raul
#intalent
How do you handle questions prospects have before they apply…when they are researching
your company?
- Can prospects call, email, text message recruiters directly? - Do you have SM like Linkedin Groups, Talent Communities, Facebook fan pages where Q&A can take place?
- Do you have interactive FAQs, recruiter blogs linked on your Company site’s career pages?
- Do you have chat rooms or webinars emphasizing specific jobs?
Jill Amelia Raul
#intalent
How do you communicate with candidates who apply but, never make it to finalist?
Do you differentiate between those who were
qualified and those who weren’t?
Jill Amelia Raul
#intalent
What else would you like to do that you believe impacts candidate
experience…(that you haven’t already done)?
Jill Amelia Raul
#intalent
What advice would you offer to your colleagues in the audience interested in ramping up their commitment to candidate engagement?
Jill Amelia Raul