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© 2013 itheca Group | all rights reserved | confidential 1
About us
The Business Transformation CompanyTM
Document IG01-26-164 | Version 1-3 | Page
Recapitalization
Disruption Innovation
Merger & Acquisition
Disruption
Restructuring
Succession
Regulation Growth Competition
About us
We build, develop and transform businesses!
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 2
Manufacturing Financial Services Luxury & Consumer Goods
Information Technology Sports Insurance
Telecom Healthcare Power & Utilities
About us
Where our clients come from
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 3
itheca Group
The Business Transformation CompanyTM
itheca Group offers the certainty of integrated, inter-
disciplinary and effective transformation that is on
time and on target.
itheca Group is a medium-sized management consulting
company focussed on innovation and transformation. By
providing the right skills and extra capacity, we enable
companies to design and implement transformation at
their chosen speed.
Since 1991 we have been advising and supporting
organizations of various sizes and origins through the pro-
cess of sharpening entrepreneurial vision, developing
concise strategies and implementing them consistently:
We build, develop and transform businesses.
Our work is based on the knowledge that, with a holisti-
cally designed, solidly anchored and integrated transfor-
mation process, we can create and increase sustainable
competitive advantages for businesses.
We believe that a jointly held vision, the clear and
consistent pursuit of goals and the continuous coor-
dination of all elements that shape a company and its
products and services are among the key criteria for
entrepreneurial success.
With more than thirty-five partners and an active pool of
several hundred highly qualified associates – together
with our customers, we act as a sparring partner, enabler
and accelerator to drive the transformation of their busi-
nesses and complement existing skills and capacities as
required.
itheca Group works exclusively with commercially inde-
pendent consultants who have many years of manage-
ment and consulting experience. Our consultants work
together in specifically composed teams and share our
passion for providing tangible benefits to our clients.
4 © 2013 itheca Group | all rights reserved | confidential Document IG01-26-164 | Version 1-3 | Page
About us
itheca Group as an «Architect»
With a team of individuals specifically se-
lected to meet your project needs, itheca
Group works closely with you in the role
of an architect to shape all aspects of the
future of your business:
starting from your vision and the develop-
ment of possible future scenarios, through
to strategic positioning, markets, chan-
nels, brands, value proposition products
and services, key activities and resources,
corporate culture, human and financial ca-
pital.
itheca Group ensures that strategies are
defined concisely and coherently, that
their implementation can be well managed
and their progress determined.
With the internationally successful «busi-
ness model innovation» approach, itheca
Group capitalizes the strengths of your
business and consistently orchestrates in-
novation in all areas of your company, pro-
viding you with a sustainable competitive
advantage.
© 2013 itheca Group | all rights reserved | confidential 5 Document IG01-26-164 | Version 1-3 | Page
About us
itheca Group as a «Supervisor» and «Custodian»
In the role of a «building planner» and «su-
pervisor», itheca Group takes responsibility
for the transformation of your business. As
such, itheca Group plans, directs, coor-
dinates and leads all transformation activi-
ties and facilitates the business develop-
ment, expansion or reorganization as per
the planned scope, on time and on budget.
In the role of a «controller» and «custodi-
an», itheca Group represents the interests
of the «building owners», consistently redu-
cing risks and ensuring that the devel-
opment objectives are achieved.
© 2013 itheca Group | all rights reserved | confidential 6 Document IG01-26-164 | Version 1-3 | Page
About us
itheca Group as a «Subject Matter Expert»
In the role of a «subject matter expert»,
itheca Group is an implementation partner
that makes an active contribution to the
success of all business design and trans-
formation activities:
itheca Group complements the company's
existing skills and capacities, provides
«first aid in emergencies», develops exper-
tise within the company, and facilitates the
planned development of your business
through quality assurance and direction.
© 2013 itheca Group | all rights reserved | confidential 7 Document IG01-26-164 | Version 1-3 | Page
Soft Skills
> Reliable, strong-willed, distinct communi-cation and negotiation skills
> Highly developed interpersonal, intercultural, and intrahierarchical competencies
About us
Advice and support from seniors only
© 2013 itheca Group | all rights reserved | confidential 8
Extensive Management Experience
> Leadership experience as line managers as well as project/program managers
> Strong change leader capabilities
Extensive Advisory Experience
> Extensive strategy development and exe-cution experience
> Strong training and enabling capabilities
Document IG01-26-164 | Version 1-3 | Page
Domain Knowledge
> Thought Leader or expert status in a specific subject matter
About us
Multi-dimensional diversity in agile teams
© 2013 itheca Group | all rights reserved | confidential 9
Industry Background
> 10 years plus of experience in each industry
> 15 years plus of professional experiance
Functional Experience
> 10 years plus of experience in each function
Languages & Cultural Affinity
> 5 years plus of presence in each language and or cultural area
Document IG01-26-164 | Version 1-3 | Page
About us
Eight good reasons for working with itheca Group
© 2013 itheca Group | all rights reserved | confidential 10
Responsibility for thoughts and actions:
seamless consulting and implementation from
start to finish
1
Integrated, interdisciplinary advice: we do
not offer an isolated view of challenges from a
single perspective
2
Safe, efficient and agile achievement of ob-
jectives: periodic assessment and refinement
of designs, planning and implementation
3
Teamwork - on an equal footing: in a flat or-
ganizational network of experienced senior con-
sultants – not in a hierarchically structured firm
4
Maximum transparency throughout the
consulting process: verified causality of objec-
tives and recommended actions
5
No proprietary knowledge or methodolo-
gies: we provide widely proven and available
knowledge as the basis for fruitful cooperation
6
Maximum value for money: we are a fo-
cused and commercially independent partner
with minimal overhead costs
7
No sales pressure: senior advisors provide
services as required by the client. No junior ad-
visors – no education at client expense
8
Document IG01-26-164 | Version 1-3 | Page
itheca Group in a nutshell
> Who we are: Your «One-Stop-Shop» for «Business Innovation & Transformation»
> Core competencies: Strategy Development & Execution; Innovation & Alignment;
Leadership & Transformation
> Synergies by Design: Advisory and Interim Services
> Industries: Financial Services; Insurance & Healthcare, IT & Telecom, Power,
Manufacturing, Consumer Goods, Sports
> Practices: Innovation & Transformation; Holistic Branding; Product & Experience
Management; Project, Program & Portfolio Management; Performance & Process
Management; Corporate Finance; Compliance, Risk & Governance; Personnel &
Organizational Development; Change Management
> National, international and global clients
> Independent multinational partnership, founded in 1991, present in D-A-CH
> 7 Senior Partners, 35+ Partners, 600+ Network Partners
© 2013 itheca Group | all rights reserved | confidential 11
itheca Group
The Business Transformation CompanyTM
Document IG01-26-164 | Version 1-3 | Page
© 2013 itheca Group | all rights reserved | confidential 12
About us
Business Transformation Approach
Document IG01-26-164 | Version 1-3 | Page
Business Transformation Approach
Alignment, purpose and governance
© 2013 itheca Group | all rights reserved | confidential 13
value-oriented
results-oriented
strategy-oriented
Document IG01-26-164 | Version 1-3 | Page
Business Transformation Approach
Structuring a business transformation
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 14
Execution
Design
Program
Project 2
Project 3
Project 4
Project 5
Project 6
Project 7
Project 1
Executive Management
Analysis
Business Transformation Approach
Business transformation service portfolio
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 15
Execution
Analysis Design
Program
Project 2
Project 3
Project 4
Project 5
Project 6
Project 7
Project 1
Executive Management
Enabling Enabling Enabling
Leadership Leadership Leadership Assurance Assurance
Support Support Support
Sparring Sparring
Advisory Advisory Advisory
Business Transformation Approach
Agile steering and assurance
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 16
Vision, Position, Mission, Strategy
Strategic
Objectives yearly - quarterly
Portfolio of
Measures quarterly - biweekly
programs, projects, …
Measures monthly - weekly
Alignment Deduction
Adaption
Alignment Deduction
Adaption Alignment Alignment
Alignment
Alignment
Underlying Conditions
Owner, Supervisory Board
Executive Management
Program Management
Project Management
Subject Matter Experts
Staff
Business Transformation Approach
A typical organizational structure
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 17
Project
Teams
Project
Teams
Project
Teams
Extended
Core Team
Steering
Committee
Core Team
Business Transformation Approach
The Business Transformation Framework
© 2013 itheca Group | all rights reserved | confidential 18 Document IG01-26-164 | Version 1-3 | Page
Vision, Position, Mission
Strategic Objectives, Strategies
Markets, Stakeholder Groups
Brands
Products & Services
Financial Capital Human Capital Structural Capital
Corporate Culture
Organizational Capital
Explicit Knowledge
Tangible Capital
Immovables
ICT
Movables
De
sig
n,
Ste
erin
g O
utc
om
es,
Insig
hts
Business Transformation Approach
Investments in Intellectual Capital
© 2013 itheca Group | all rights reserved | confidential 19
Financial Capital
Tangible Capital
Intellectual Capital
Relational Capital
Brand
CustomersNetwork
Structural Capital
Corporate Culture
Explicit KnowlegdeOrganizational Capital
Human Capital
| Based on Daan Andriessens , Making Sense of Intellectual Capital, 2004
Relational Capital
Brand
Customers Network
Structural Capital
Corporate Culture
Explicit Knowlegde Organizational Capital
Human Capital
Document IG01-26-164 | Version 1-3 | Page
Business Transformation Approach
Identification of action approaches - Examples
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 20
Reduce costs
Standardization
Economies of scale
Lean Management
Lean Administration
Lean Services
Automation
Digitalization
Management efficiency
HC acquisition
HC retention
HC development
HC costs
Cost-of-quality
Technology innovation
Procurement
Sourcing (Make|Buy)
Optimize structures
Leadership culture
Corporate culture
Entities
Process architecture
Sourcing (Make|Buy)
Glocalization
Centralization
Decentralization
Strategic alignment
Operational alignment
Process innovation
Product innovation
Product management
Business model innovation
Governance
Lean Organization
Risk-Management
Compliance
Increase revenues
Business model innovation
Product portfolio
Services portfolio
Strategic pricing
Dynamic pricing
Value-add services
Product innovation
Opportunity management
Loyalty management
Customer acquisition
Customer retention
Customer recovery
Customer referral
Customer lifetime value
Point-of-sales
Point-of-presence
Touch point consistency
Business Transformation Approach
Roles and capacity planning – blended teams
© 2013 itheca Group | all rights reserved | confidential 21
Program Management
Program Streering
Program Support
Project
Management
Subject Matter
Experts
Project Team
External capacity
Project
Management
Subject Matter
Experts
Project Team
External capacity
Project
Management
Subject Matter
Experts
Project Team
External capacity
xx wd xx wd
xx wd
xx wd xx wd
xx wd
xx wd
xx wd
xx wd xx wd
Document IG01-26-164 | Version 1-3 | Page
Business Transformation Approach
Systematic use of collective intelligence
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 22
Your Client Partner
Document IG01-26-164 | Version 1-3 | Page © 2013 itheca Group | all rights reserved | confidential 23
Pascal A. Miserez Senior Partner & CEO
> itheca Group
> Badenerstrasse 21, CH-8004 Zürich
> vox +4161 385 3838
> fax +4161 383 0100
> www.itheca.com > [email protected]