INTRODUCINGCONNECTCENTRALSIMULATED OFFICE

2011

“What is CONNECTCENTRAL”?

A simulated workplace where you can gain valuable employability skills.

You will have the opportunity to gain a part or full qualification by completing a range of learning activities in a simulated work environment.

LEARNER/TEACHER ROLES

The Learner1. Becomes an employee (trainee) of the company.2. Is allocated a position within each Departments on a rotation basis:3. Tasks are carried out relevant to allocated job role.

Departments

• Administration

• Accounts. • Human Resources

• Sales and Marketing

• Call Centre• Purchasing• Warehouse

• Assumes the role of the employee’s manager1

• Provides assistance, advice and feedback on workplace performance

2

• Provides a mentoring role which will assist the employee’s career development

3

The Teacher!

• Product range includes office supplies and Australian products and DVDs

1

• Provides to business and public sectors2

• Began operation in 2010, merging with Swaggies Pty Ltd3

About connectCENTRAL!

• Has Head Offices in Tasmania, seven branches in NSW1

• Launceston Branch, 361 Paterson Street, LAUNCESTON 72502

• Hobart Branch, Level 2, 75 Campbell Street, HOBART 70003

About connectCENTRAL!

Managing Director

Steve Parsons

Launceston

Hobart

CONNECT CENTRAL OFFICE LOCATIONS

Product Range

• Range of Stationery Items

• Range of Office Furniture

• DVDs• Range of Australian

Products

Role of connect CENTRAL

• To seek new customers and suppliers• To provide support in the following areas:

– training in business system– business plan for operations– marketing and management support– strategies for advertising campaigns– customer service training

• To prepare advertising and promotional material for all stores

• To increase product range and supplier base

Role of Accounts Department

The Accounts Department is responsible for financial management:-Pricing

-financial planning and analysis

-accounts receivable

-accounts payable and petty cash

Robert MarconiAccounts Manager

Role of Administration Department

The Administration Department is responsible for :-reception and administrative support

-telephone calls/fax messages

-customer enquiries, filing, photocopying

-handling mail, stationery supplies

Janet ParkerAdministration Manager

Role of Human Resources Department

The Human Resources Department is responsible for :-recruitment of staff

-OH&S programs

-staff training programs

-payroll

Lyn SinghHR Manager

Role of Sales & Marketing Department

The Sales & Marketing Department is responsible for :-marketing plans and strategies

-marketing campaigns to attract new customers

-advertising and marketing material for stores

-sourcing new product suppliers and liaising with existing supplier base

Kylie AdamsSales & Marketing

Manager

Role of Call Centre Department

The Call Centre Department is responsible for :-providing superior customer service over the phone

-handling email enquiries

-taking and dealing with orders for connectCENTRAL products and services

Samantha JonesCall Centre Manager

Resources:connectCENTRAL NETWORK

Files

The connectCENTRAL network is on the shared drive under the connectCENTRAL folder for the current year.

Access to ConnectCentral Templates, OH&S files and other important documents used by the company can be sourced from this folder.

Please check out the location of the company files.

NETP WORKSHEETS

New Employee Training Programs:

Worksheets are issued from HR and relate to various office functions. Each employee is required to complete each NETP worksheet issued.

Time Spent on Processes

Stra

tegi

es to

ach

ieve

goa

ls

Meetings with

Supervisors

Self reflection, training

and support

Reflection Journals and Performance Reviews

Receiving feedback on performance,

statistical data showing

results

connectCENTRAL Training Manuals• Policy and Procedures

Manual• OH&S Manual• Style Manual• Customer Database

Manual• eLearning Manual

Our Motto: Our People Make

The Difference!

New Em-

ployee

1 yr 2 yr 3 yr

What to strive for while training at connectCENTRAL!

• Define your challenges– Technological as well as personal

• Set realistic expectations– Mastery is not achieved overnight

• Keep your eye on the goal

WELCOME TO CONNECTCENTRAL PTY LTD