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This document contains a list of 16 IT Management Forms that can be used by IT managers, development and technical staff as well as other professionals in organizing, managing, running and improving IT Systems and Operations for any type of company or organization. For details on how these fit into IT Operations, see my book: ‘IT Strategic & Operational Controls’ PUBLISHER: www.itgovernance.co.uk
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Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 1
INFORMATION TECHNOLOGY (IT)
MANAGEMENT
FORMS
By John Kyriazoglou
August 2013
This document contains a list of 16 IT Management Forms
that can be used by IT managers, development and technical
staff as well as other professionals in organizing, managing, running and improving IT Systems and Operations for any
type of company or organization.
For details on how these fit into IT Operations, see my book:
‘IT Strategic & Operational Controls’
PUBLISHER: www.itgovernance.co.uk
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 2
List of IT Management Forms
IT Form 01: INFORMATION ASSET REGISTER - EXAMPLE
IT Form 02: TEST CASE FORM – EXAMPLE
IT Form 03: TEST SCENARIO FORM - EXAMPLE
IT Form 04: TEST CASE EXECUTION LOG FORM – EXAMPLE
IT Form 05: ERROR LOG FORM – EXAMPLE
IT Form 06: IT ACTIVITIES JOURNAL FORM - EXAMPLE
IT Form 07: IT VISITORS LOG FORM - EXAMPLE
IT Form 08: IT SECURITY INCIDENTS LOG FORM - EXAMPLE
IT Form 09: IT PROBLEMS LOG FORM - EXAMPLE
IT Form 10: SOFTWARE SUPPLIERS MINOR CHANGES FORM - EXAMPLE
IT Form 11: SYSTEMS PERSONNEL CHANGES FORM – EXAMPLE
IT Form 12: SYSTEMS SOFTWARE MAJOR CHANGES FORM – EXAMPLE
IT Form 13: TEST CASE FORM – EXAMPLE
IT Form 14: TEST SCENARIO FORM – EXAMPLE
IT Form 15: TEST CASE EXECUTION LOG FORM - EXAMPLE
IT Form 16: ERROR LOG FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 3
Information
Entity
Field Names and contents
Payroll <File name>, <Format: Word, Excel, Hard copy, data base, etc.>, <application system mainting this information>, <File location>, <Officer responsible for the quality of this information>, <data classification category: secret, public, etc., according to corporate policy>
Accounting <File name>, <Format: Word, Excel, Hard copy, data base, etc.>, <application system mainting this information>, <File location>, <Officer responsible for the quality of this information>, <data classification category: secret, public, etc., according to corporate policy>
Xxx <File name>, <Format: Word, Excel, Hard copy, data base, etc.>, <application system mainting this information>, <File location>, <Officer responsible for the quality of this information>, <data classification category: secret, public, etc., according to corporate policy>
IT Form 01: INFORMATION ASSET REGISTER – EXAMPLE
SYSTEM NAME: < ………………………………….….…>
Test Case Number:
Tester Name:
Hardware required:
Software required:
Other Test Case Dependency:
Brief Description of the Test Case:
Inputs required:
Outputs expected:
Note: For each test case the above should be recorded
IT Form 02: TEST CASE FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 4
SYSTEM NAME: < ………………………………….….…>
Test Scenario Title:
Project Name:
Work Package:
Unit:
Tester:
Date:
Number:
Test Cases:
Set Up Instructions:
Start Instructions:
Proceed Instructions:
Performance Measures:
Stop Instructions:
Note: For each test case scenario the above should be recorded
Form 03: TEST SCENARIO FORM - EXAMPLE
SYSTEM NAME: < ………………………………….….…>
Test Case Number
Project
Tester
Date
Pass/Fail
Actual Results (For Fail)
Error Log Number (For Fail)
Approval
Note: For each test case executed the above should be recorded
Form 04: TEST CASE EXECUTION LOG FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 5
SYSTEM NAME: < ………………………………….….…>
Error No
Description
Severity
Note: For each test case executed the above should be recorded
Form 05: ERROR LOG FORM – EXAMPLE
<Organization>: <page no>:
<IT Department Location>:
The following data (as described in the next table) should be recorded on a standard form designed by the organization
Seq. No. Data to be recorded
1 <date>, <time>, <procedure>, <transaction name>, <work done>, <success: yes/no>, <comments>, <name of staff>, <IT system involved>
2 <date>, <time>, <procedure>, <transaction name>, <work done>, <success: yes/no>, <comments>, <name of staff>, <IT system involved>
…
N <date>, <time>, <procedure>, <transaction name>, <work done>, <success: yes/no>, <comments>, <name of staff>, <IT system involved>
Form 06: IT ACTIVITIES JOURNAL FORM
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 6
<Organization>: <page no>:
<IT Department Location>:
The following data (as described in the next table) should be recorded on a standard form designed by the organization
Seq. No. Data to be recorded
1 <date of entry>, <time of entry>, <date of exit>, <time of exit>, <location visited>, <visitor’s particulars (name, identification no., etc.), <escort’s name and phone no.>, <visitor’s signature>, <escort’s signature>
2 <date of entry>, <time of entry>, <date of exit>, <time of exit>, <location visited>, <visitor’s particulars (name, identification no., etc.), <escort’s name and phone no.>, <visitor’s signature>, <escort’s signature>
… …………………………….
N <date of entry>, <time of entry>, <date of exit>, <time of exit>, <location visited>, <visitor’s particulars (name, identification no., etc.), <escort’s name and phone no.>, <visitor’s signature>, <escort’s signature>
Form 07: IT VISITORS LOG FORM
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 7
<Organization>: <page no>:
<IT Department Location>:
The following data (as described in the next table) should be recorded on a standard form designed by the organization
Seq. No. Data to be recorded
1 <date reported>, <time reported>, <name of person who reported the incident>, <incident particulars (description, what location or system affected, etc.), <person’s name responsible to resolve incident>, <actions taken>, <date and time incident successfully resolved>
2 <date reported>, <time reported>, <name of person who reported the incident>, <incident particulars (description, what location or system affected, etc.), <person’s name responsible to resolve incident>, <actions taken>, <date and time incident successfully resolved>
N ………………………..
Form 08: IT SECURITY INCIDENTS LOG FORM
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 8
<Organization>: <page no>:
<IT Building Location>:
The following data (as described in the next table) should be recorded on a standard form designed by the organization
Seq. No. Data to be recorded
1 <date and time reported>, <name of person who reported the problem>, <problem particulars (description, what location or system affected, etc.), <person’s name responsible to resolve problem>, <actions taken>, <date and time problem successfully resolved>, <date and time resolution of problem reported to affected person/function, etc.>
2 <date and time reported>, <name of person who reported the problem>, <problem particulars (description, what location or system affected, etc.), <person’s name responsible to resolve problem>, <actions taken>, <date and time problem successfully resolved>, <date and time resolution of problem reported to affected person/function, etc.>
N ………………………..
Form 09: IT PROBLEMS LOG FORM
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 9
NO. Data to be noted
1 Change No
2 Change Request Date
3 Change Requestor
4 Change Urgency
5 System or Application Affected
6 Description of Change
7 Requestor Signature
8 Impact of Change
9 Signature of IT Manager
Form 10: SOFTWARE SUPPLIERS MINOR CHANGES FORM - EXAMPLE
NO. Data to be noted
1 Change No
2 Change Request Date
3 Change Requestor
4 Change Urgency
5 System Software Affected
6 Description of Change
7 Requestor Signature
8 Impact of Change
9 Signature of IT Manager
10 Signature of Stakeholder
Form 11: SYSTEMS PERSONNEL CHANGES FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 10
NO. Data to be noted
1 Change No
2 Change Request Date
3 Change Requestor
4 Change Urgency
5 System / Application Software Affected
6 Description of Change
7 Requestor Signature
8 Impact of Change
9 Signature of IT Manager
10 Signature of Stakeholder
11 Signature of DBA
12 Signature of Security Manager
Form 12: SYSTEMS SOFTWARE MAJOR CHANGES FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 11
SYSTEM NAME: < ………………………………….….…>
Test Case Number
Tester Name
Hardware required
Software required
Other Test Case Dependency
Brief Description of the Test Case
Inputs required
Outputs expected
Note: For each test case the above should be recorded
Form 13: TEST CASE FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 12
SYSTEM NAME: < ………………………………….….…>
Test Scenario Title
Project Name
Work Package
Unit
Tester
Date
Number
Test Cases
Set Up Instructions
Start Instructions
Proceed Instructions
Performance Measures
Stop Instructions
Note: For each test case scenario the above should be recorded
Form 14: TEST SCENARIO FORM – EXAMPLE
Information Technology (IT) Strategic & Operational Controls
Copyright: John Kyriazoglou 13
SYSTEM NAME: < ………………………………….….…>
Test Case Number
Project
Tester
Date
Pass/Fail
Actual Results (For Fail)
Error Log Number (For Fail)
Approval
Note: For each test case executed the above should be recorded
Table 15: TEST CASE EXECUTION LOG FORM - EXAMPLE
SYSTEM NAME: < ………………………………….….…>
Error No
Description
Severity
Note: For each test case executed the above should be recorded
Table 16: ERROR LOG FORM – EXAMPLE