ELVIS HARA IČ Ć | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINA

Jira Servicedesk implementation

PCB experience

Agenda

Reasons to move to JiraImplementation processBasic Jira conceptsPCB Heldesk Demonstration

PCB old HD Application

PCB old HD Application

PCB Heldesk implementation

• Knowing PCB needs

• Choose HD Application (Jira, BMC Servicedesk, ...)

• Knowing the Jira/ServiceDesk

• Jira/ServiceDesk implementaion

JIRA FRAMEWORK – BASIC CONCEPTS

Basic concepts-Projects-Issues types-Fields -Screens-Workflows

JIRA FRAMEWORK – BASIC CONCEPTS - PROJECTS

ProjectCollection of issues

JIRA FRAMEWORK – BASIC CONCEPTS – NEW PROJECT

JIRA FRAMEWORK – BASIC CONCEPTS – PROJECT SUMMARY

JIRA FRAMEWORK – ISSUES AND ISSUE TYPES

JIRA FRAMEWORK – FIELDS AND SCREENS

JIRA FRAMEWORK – WORKFLOWS

MIS HELPDESK WF

JIRA FRAMEWORK – WORKFLOWS

IT HELPDESK WF

JIRA FRAMEWORK – WORKFLOWS - STATES

IT HELPDESK WF

JIRA FRAMEWORK – WORKFLOWS - TRANSITIONS

IT HELPDESK WF

PCB IT Heldesk demonstracija

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ELVIS HARA I | DBA | PROCREDITBANK BOSNIA AND HERZEGOVINAČ Ć