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Copyrights to Sophsof Technologies LTD
Where management and visual information meets
Business Overview
• We reinforced IT Technology Management best practices (CCS, ITIL, BSM), integrates it with Business Management needs to create a visual infographics framework with near real time alerts and Key Performance Indicators (KPI’s) for all management layers.
• software provides complex IT’s and businesses with true organizational transparency with essential alerts.
key performance indicator (KPI), is an industry jargon for economical and non economical information by which an organization evaluate its success or the success of a particular activity in which it is engaged.
Copyrights to Sophsof Technologies LTD
CIO and Infrastructure manager current state
CRMInternal / External
Regulations
MS Office
ERP
Technology Management
KM, ECM
BI
PerformanceManagement
Fault Management
Risk Management
IT Services
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Copyrights to Sophsof Technologies LTD
Example: CIO Manager Service view modeling
• The CIO Service view contain all the relevant services and KPI’s
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Example: IT Infrastructure Manager Architecture view
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Example: IT Infrastructure Manager Architecture view
• We collect or create all the relevant building blocks and KPI’s data from their management systems (CCS Systems , CMDB, ERP , CRM , Excels etc.):▫ IT Components: Servers, Storage, Network, Security
etc.
▫ Data Center Infrastructure Components: A/C, Electricity, Fire Systems, etc.
▫ HR & Business Components: Operation team, contracts, SLA’s etc.
Example: Data Center Manager Service view – Step 1, Collect
Copyrights to Sophsof Technologies LTD
Copyrights to Sophsof Technologies LTD
Temp High = 31*
Utilization= 81%
Free Space= 34%
End of Warranty=0512
Name= Exchange001
End of Warranty=0512
Utilization=55%
Name= Dmx001
Type=HP DL585
OS=Win64Bit
Utilization= 77%
Free Circuits=12
Name= Elec 1-7
Rack View
Example: Data Center Manager Service view – Step 2, Design
• We draw the data center with our designer includes all relevant building blocks
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Example: Data Center Manager Service view – Step 3, Share
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Example: Data Center Manager Service view – Step 2, Design
• If there are few data centers we will create another service that contain the relevant data centers services created etc.
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Example: Data Security Manager Service view – Step 2, Design
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Example: IT Service (Application) Manager Service view – Step 2, Design
• Application logical and infrastructure view
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Example: IT Service (Application) Business view
Expenses
Income
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Example: CIO Manager Service view – Step 3, Share
• The CIO Service view contain all the relevant services and KPI’s
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Example: CIO Manager Service view – Step 3, Share
• The CIO Service view contain all the relevant services and KPI’s
Copyrights to Sophsof Technologies LTD
Example: CIO Manager Service view – Step 3, Share
• The CIO Service view contain all the relevant services and KPI’s
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Example: Operation Manager Service view – Step 3, Share
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Example: Operation Manager Service view – Step 3, Share
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Example: same way goes for example for …
Copyrights to Sophsof Technologies LTD
Example: same way goes for example for …
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Gas Co. Station View
Name= Tank01
Next Review =0512
Perf.=95%
Type=Octane 95
Tank Level= 18%
Name= Cashier01
Employee=Simon Ann
Perf.=95%
Login=08:45 23Feb2012
Perf.= 68%
Perf.=112%
Name=Washing01
Employee=Joe Bear
Perf.=112%
Monthly hours=145
Employee=Judi Ram
Example: Gas station Manager Service view – Step 2, Design
Employees
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Copyrights to Sophsof Technologies LTD
Copyrights to Sophsof Technologies LTD
Example: same way goes for example for Region Hospital Manager Service view – Step 2, Design
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IT as a Business Architecture
Technical Layer
Data Layer
Monitor Layer
Visual
Business
Management
Layer
Operational DB’s Technical DB’s
ERP
InfrastructureApplications
Operation Layer
Operation CIO
Infrastructure
Finance
IT Layer
Development
CTOHR
Finance DB’s
Regulation
CRMReportsCMDB
IT Managers
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Benefits
• The place where management and visual information meets• Infographics(WYSIWYG) Business Management CCS• Near real time Business & Technology as a Business alerts• Infrastructure solution with templates for the main silos • True organizational transparency
Business , Technology and their relationship on one Visual platform
• Quick and easy implementation• Significant improvement in business efficiency• Better-informed decisions• Significant reduction in OPEX
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CRMInternal / External
Office
Office
SOX
Office
ERP
Reputation Management
BPM
Technology Management
KM, ECMECM
CMDB
ERP
BI
BI
PerformanceManagement
Fault Management
Risk Management
KPI’s
KPI’s
Manager With
iBOS
Managers New state with Sophsof’s iBOS
BI
Technology ManagementTechnology
ManagementTechnology Management
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Infographics Business Management Operating System
Where management and visual information meets