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Huntswood People Learning & Development
Associate Evening
Birmingham Hilton Metropole
23rd June, 2011
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Welcome & agenda…
18.30 Registration
Welcome…
Drinks/ nibbles, socialise…
Huntswood Presentation
‘Presenting Yourself Professionally Online’ – Kate Davids
19.45 Break…drinks/ canapés
‘The Mindset & Methodology of a Winning Athlete’ – Paul Wycherley
‘Embrace Change & Change Your Life’ – Paul Bellard
Closing Remarks
21.15 Drinks, socialise…
Clive Cary and Phil Festa
Huntswood Update
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Huntswood services…core proposition…
Baseline
Define
Implement
Sustain
INSTALL
DESIGN
Interims & Permanents
People Learning &
Development
Performance Improvement
RegulatoryInsight
Customer Services (Complaints & Claims Handling) & Contact Centres
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People Learning & Development expertise…
Customer Insight…• Sales models
• Customer service models
• Complaints handling models
• Insight into customer experiences
Contact Centres…• Contact centre start-up/set-up
• Insourced CSRs, complaints handlers (spikes)
• Sales, retentions…performance
Sales Effectiveness…• Customer service
• Consultative selling (using techniques incl. NLP)
• Negotiation & influencing
• Communications skills
Coaching…
Executive & Middle management coaching
Sales team coaching
1:1; Group coaching
Variety of approaches & methods
Training, incl. Regulation…• CII Exams
• PPI Complaints
• TCF, RDR
• COB, ICOB, MCOB
Leadership, Management & Organisational Development…• Personality profiling
• Culture & behaviour change
• Developing high performing teams
• Managing performance
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Flexible, blended learning solutions…
i-Phone/Pad
Apps
Workplace
Assignments
Scenario-based e-learning
Welcome to the Dragons’ Den!
Have You Got What it Takes?!
Like Minded Business Partners
The Dragons will want to know…
1. What the rationale is behind your selection 2. What the financials look like
Rules of the Den
1. The Pitch 2. The Q&A 3. Opting Out 4. Investments
On-line
Modules
On-lineLearningGuides
Self-diagnostic Toolkits
Network/Alumni Support
Blogging/Twitter
Community
Workshops Workplace Coaching/Mentoring
Action Learning Sets
i-tutorials
Webinars
Forum Theatre/ Roleplays with Actors
Train-the-
Trainer/
Leader
Customer
Experience
Activities
Team Leader Packs
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Value, experience & knowledge - right people, right experience, right skills…
Mortgages, Regulated Customer Care (TCF)
MAQ, CeMAP, FPC1, FPC2, FPC3, CF2, CF7,CF8, CF9, CeRCC
Personal/Business Investment Planning, Investment & Risk
G20, G30, G80, CF2, JO6
Pensions, Retirement/Financial Planning, Taxation & Trusts
G60, K10, K20, CF4, CF5,G10, JO1, JO2, JO3, JO4, JO5
Long-term care, life & health protection, General Insurance
G70, G80, CF8, CF3, CeRGI
Training team – Financial Service qualifications (examples)
(of which) 70+ sales/ service trainers
91% fully FPC qualified (or equivalent)
84% have additional relevant financialservice qualifications
Associate team
301trainers
Other (non-fs) qualifications include MBTI, SDI, DISC, NLP Master Practitioner, Diploma in
coaching & mentoring, Firo-B etc
UK regions No. of trainers
Scotland 20
North 55
Midlands & Wales
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London 57
South East 111
South west 11
Total 301
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Huntswood People Learning and Development
Email [email protected]
Follow us on Twitter @huntswoodpld
Thank You…
Being a Professional Online
Kate Davids
Consultant & Blogger
KatetheProfessional.wordpress.com
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First Impressions…
People Google each other
Ways people can find you online• LinkedIn• Twitter• Facebook
Potential to show off
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Uses of a Professional Presence…
• Advance your career• Display your experience• Increase confidence in you• Help make connections• Help you accomplish almost any goal
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Linked InMust Have
Picture
An Update
Work History
Education
Recommendations
Connections
Vanity URL
Good to Have
Blog Link
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Summary
Specialties
Education
(And Experience)
Other ToolsYouTube
SlideShare
Event
Attendance
Amazon Reading
List
Honors
Awards
Interests
Groups
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Picture
Your Real Name
Your Location
Blog/LinkedIn Link Description Background Image
Follow People
Tweet ReTweet
Articles
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Facebook Page•Not Your Profile
•Like a Website
•Show-case yourself
•Pictures
•Videos
•Messages
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Take-Away…
Let people know who you are
Treat people online as though they were in front of you
Share your expertise
@KateDavids
In/KateDavids
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Agenda…
Registration
Welcome…
Drinks/ nibbles, socialise…
Huntswood Update
‘Presenting Yourself Professionally Online’ – Kate Davids
Break…drinks/ canapés
‘The Mindset & Methodology of a Winning Athlete’ – Paul Wycherley
‘Embrace Change & Change Your Life’ – Paul Bellard
Closing Remarks
Drinks, socialise…
Paul Wycherley
The Mindset & Methodology of a Winning Athlete
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The Methodology and Mindset of a Winning Athlete…
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Who am I?
• Started kayaking at age 12 in Guildford• Member of Great Britain Canoe Sprint Team• 2004: Junior World Champion• 2005: U23 Bronze medalist• Ranked #1 in UK• Ranked top 7 in the world• Train 2-3 times a day, 6 days a week• Work for Huntswood on a part-time role in the Business development
team• 1st October, 2011 attempting World Record for crossing the English
Channel – www.crosschannelchallenge.com
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What is Canoe Sprint?
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GB Canoeing had a problem…
• In 2008, GB Canoe Sprint only yielded 2 medals at Beijing Olympics from 1 person. Things needed to improve!
• 2009 Mission statement:“To maximise funding, resources & facilities in a performance environment & culture that supports athletes to optimise their canoeing potential, & sustains long term paddler development”
• We needed to maximise the return on the funding being invested into GB Canoeing. The currency our investors want is medals!
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Solution: Steve Peters’ Optimum Performance Model…
Background•Many ways to achieve optimum performance•This is one structured method based on human brain function developed by clinical psychiatrist, Steve Peters•It originates from the medical industry & was later integrated into Olympic sports•Proven track record
Founding Concepts
1. Motivation – what motivates an individual/ team and gets best performance
2. Emotion – Control of emotion is vital, particularly on race day
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SP Optimum Performance Model – Motivation…
Key Principles•King & Queens – athlete•The Government – senior management•“Carrot no stick”•CORE – behave regally…
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“Without ownership there can be no responsibility”…
CORE PrincipleCORE Principle
• C ommitment
• O wnership
• R esponsibility
• E xcellence – (Personal)
‘‘Being the best you can be’Being the best you can be’
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SP Optimum Performance Model – Emotion…
Human
Pilot
ChimpBrainfunction
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Race day – Getting into the Zone…
• Step 1 – Get control & direction of thoughts• Step 2 – Remove or box unwanted thoughts• Step 3 – Introduce real & positive thoughts• Step 4 – Enter the zone• Step 5 – Stay in the zone
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Email: [email protected]
Twitter: @paulwycherley @huntswoodpaul
Thank You…
Paul Bellard
Embrace Change & Change Your Life
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“any progress is impossible without change and those who cannot change their minds cannot change anything”
- George Bernard Shaw
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Paul Bellard…then & now…
Then…• Global Business Management Consultant, Trainer & Course Development for
The British Standards Institution
Now…• Executive High Performance Coach
• Corporate • Individuals• Leadership
• Advanced Personal Trainer• Health & Vitality• Energised Focus
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Which one are you?
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Vision…
“the problem with most people in business is that they have stopped dreaming’.
Rob Parsons - The Heart of Success
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8 Principles of Business Life Management…
1. Focus2. Leadership3. Resources4. Process Approach5. System Approach6. Continual Improvement7. Effective Decision Making8. Create Value / Receive Value
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Key Learning…
• Business success is a balance of Hangar Time/Flying High Time
• Fear/Uncertainty will ALWAYS be around if you
are GROWING• Let go of the need to control the ‘external’
events• Learn to control your ‘internal’ world and
choose better responses• ALWAYS focus on what you want, NOT what
you don’t want
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Check List…
• Recognise the onset of a spin• Accept the situation• Focus on your outcome• Take appropriate action• Allow for momentum• Pull up & Fly High
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Agenda…
Registration
Welcome…
Drinks/ nibbles, socialise…
Huntswood Update
‘Presenting Yourself Professionally Online’ – Kate Davids
Break…drinks/ canapés
‘The Mindset & Methodology of a Winning Athlete’ – Paul Wycherley
‘Embrace Change & Change Your Life’ – Paul Bellard
Closing Remarks
Drinks, socialise…
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Keep in touch through social media
Follow the team on Twitter
@huntswood @huntswoodPLD
@philfesta @clivecary
@racheljannaway @huntswoodmaggie
Link to us all on LinkedIn and join our
LinkedIn Learning and Development group
