Human Resource Development Logistics In Japan

HUMAN RESOURCE DEVELOPMENT OF

LOGISTICS IN JAPAN

MR. KAKUTA KUNIOEXECUTIVE VICE PRESIDENT

JAPAN INSTITUTE OF LOGISTICS SYSTEM (JILS)

17 NOVEMBER 2004

Copyright2004, Japan Institute of Logistics System (JILS)

CONTENTS

1． WHAT JILS IS

2． PRINCIPLE COST STRUCTURE OF BUSINESS ACTIVITES,

AND LOGISTICS

3． FACTORS OF LOGISTICS INNOVATION

4． HUMAN RESOURCE DEVELOPMENT

　　　・ PRINICIPLE OF EDUCATION

　　　・ SYSTEM OF EDUCATION

　　　・ CERTIFICATION SYSTEM

5． TREND OF LOGISTICS


WHAT IS JILS 　　

• PUBLIC ORGANIZATION, ESTABLISHED IN JUNE 1992, AS THE NATIONAL CENTER OF LOGISTICS APPROVED BY MINISTRY OF ECONOMICS, TRADE AND INDUSTRY, AND MINISTRY OF INFRASTRUCTURE, LAND, AND TRANSPORT.

• CONSISTS OF 1,000 COMPANY MEMBER SUCH AS MANUFACTURERS, DISTRIBUTORS, LOGISTICS SERVICE PROVIDERS, IT SOFTWARE DEVELOPERS, OR RESEARCH INSTITUTES.

• PURPOSE OF ESTABLISHMENT 　 TO UPGRADE LOGISTICS TO BE EFFICIENTCY AND TO

CONTRIBUTE TO DEVELOPMENT OF JAPANESE INDUSTRIES, BETTER QUALITY OF LIFE, AND TO INTERNATIONAL SOCIETY.

Japan 　 Institute of Logistics 　 System


ACTIVITES OF JILS

MAIN ACTIVITIES ARE,

●RESEARCH AND DEVELOPMENT

●EDUCATION AND EDUCATION TOOLS DEVELOPMENT

●DIFFERENT INDUSTRY INTERCHANGE, INFORMATION EXCHANGE

●HOLDING EXHIBITIONS

●INFORMATION SUPPLY (JOURNAL PUBLISHING)

●RECOMMENDATION TO GOVERNMENTAL BODIES

●INFORMATION EXCHANGE WITH RELATED FOREIGN INSTITUTES

●CONSULATION


PRINCIPLE COST STRUCTURE OF BUSINESS ACTIVITIES

　　　　　Ｐｒｏｆｉｔ

Ｍａｒｋｅｔｉｎｇ　Ｃｏｓｔ

　Ｌｏｇｉｓｔｉｃｓ　Ｃｏｓｔ

Ｍａｎｕｆａｃｔｕｒｉｎｇ

　　　　Ｃｏｓｔ

　　４

　２１

２７

　　４８

Ｔｉｍｅ　＋　Ｐｌａｃｅ

Ｕｔｉｌｉｔｙ

Ｐｏｓｅｓｓｉｏｎ

Ｕｔｉｌｉｔｙ

Ｆｏｒｍ　ｕｔｉｌｉｔｙ

（Ｄ . Ｍ． LAMBERT ）


HISTORY OF LOGISTICS DEVELOPMENT

PHYSICAL DISTRIBUTION LOGISTICS SUPPLY CHAIN MANAGEMENT

THEME

TOOLS

IMPROVEMENT VIEWPOINT

OBJECTIVES

SCOPE OF MANAGEMENT

TARGET

PERIOD BEFORE MID OF １９８０ DECADE

DURING １９８０ DECADE SECOND HALF OF １９９０ DECADE

EFFICIENCY, SPECIALIZATION, WORK DIVISION

USE MACHINES TO SYSTEMIZE PHYSICAL

DISTRIBUTION DEPT., AND AUTOMATION

SHORT TERM

EFFICIENCY WITHIN DEPARTMENT

FUNCTION OF PHYSICAL DISTRIBUTION, COST

TRANSPORTATION, STORAGE, LOADING

PACKAGING

COST + SERVICE, MORE VARIETY SMALL LOT, MORE FREQUENCY, REGULAR DELIVERY

CONSUMER ORIENTATION, UTILIZATION OF IT, OPTIMIZATION OF SUPPLY CHAIN

INFORMATION SYSTEM WITHIN COMPANY SUCH AS POS ， VAN, 　 EDI

SHORT, MIDDLE TERMS

SCM APPLICATION SOFTWARE, INFORMATION SYSTEM AMONG COMPANIES, PARTNERSHIP,ERP

MIDDLE, LONG TERMS

EFFICIENCY OF DISTRIBUTION IN COMPANY ＋ α

EFFICIENCY OF DISTRIBUTION FOR WHOLE SUPPLY CHAIN

VULUE CHAIN MANAGEMENT SUPPLY CHAIN MANAGEMENT

PRODUCTION, LOGISTICS, SALES

SUPPLIER, MANUFACTURER, WHOLESALER, RETAILER, CUSTOMER


NATURE OF LOGISTICS IS TO EXPRESS THE VALUE OF PRODUCTS

TO EXPRESS THE SPECIFIC VALUE OF PRODUCT

IN NECESSARY MARKET

AS NECESSARY PRODUCTS

AT NECESSARY QUANTITY

　 AT NECESSARY TIME

　 AT NECESSARY PLACE

FOUNDAMENTAL OF LOGISTICS….

IS TO ACHIEVE THE ABOVE MATTERS

　 WITH MORE SAFETY, RELIABILITY

　 WITH MORE EFFICIENCY, ECONOMICAL,

　 AT OPTIMAL SITUATION 　　　　　　　

CU

STOM

ER

SATISFA

CTIO

N

LOGISTICS MAKES DIFFERENTIATION

(SONY . MR.MIZUSHIMA）


　　 CUSTOMER SERV

ICE

CHANNEL DESIGN

NETWORK DESIGN

WAREHOUSE

MANAGEMENT

　

TRANSPORTATION MANAGEMENT

DEMAND SUPPLY ADJUSTMENT

INFORMATION SYSTEM

POLICY, PROCEDURES

PHYSICAL DISTRIBUTION FACILITIES, MACHINES

ORGANIZATION

AND WORK

INNOVATION

　　　 STRATEGY LEVEL

STRUCTURE LEVEL

FUNCTION LEVEL

IMPLEMENTATION LEVEL

STRATEGY OF LOGISTICS STARTS FROM CUSTOMER SERVICE

（ ANDERSON CONSULTING - COPACINO ）Copyright2004, Japan Institute of Logistics System (JILS)

STRUCTURE OF LOGISTICS MANAGEMENTINPUT INTO LOGISTICS OUTPUT FROM LOGISTICS

PLAN CONTROL

SUPPLIER

VENDORCUSTOMER

MA

TERIA

LS STO

CK

FINISH

ED

PRO

DU

CT

　　　　　 MANAGEMENT ACTION

MARKETING FOR COMPETITIVE ADVANTAGE

EFFECTIVENESS OF TIME & PLACE

EFFECTIVE ACTION FOR CUSTOMER

ASSET POSSESSION

LAND, BUILDING, FACILITIES

HUMAN RESOURCE

FINANCE

INFORMATION RESOURCE

DO

　　　　　　　 LOGISTICS ACTIVITIES

CUSTOMER SERVICE 　　　　　　　　　　　 WAREHOUSE SITE SELECTION

DEMAND FORECAST 　　　　　　　　　　　 PURCHASING

STOCK CONTROL 　　　　　　　　　　　　　 PACKAGING

MATERIAL HANDLING 　　　　　　　　　　 RETURNED GOODS MANAGEMENT

ORDER PROCESSING 　　　　　　　　　　 WASTE

PARTS AND SERVICE SUPPORTS 　　　 TRANSPORTATION, DELIVERY 　　　　　　　　　　　　　　　　　　　　　　　　 WAREHOUSE, STORAGE


FACTORS OF LOGISTICS INNOVATION

1 ． MARKET GROWTH & CHANGE

2 ． NEW COMPETITION

3 ． SHORTHENING OF PRODUCT LIFE CYCLE

4 ． CHANGE OF GOVERNMENT POLICY

5 ． PRESSURE OF PROFIT MAKING

６． LABOR FORCE


1. MARKET GROWTH/CHANGE: LABOR FORCE/ CONSUMER

LABOR FORCE MARKET

ー CHANGE OF LABOR POPULATION

ー RELOCATION OF PRODUCTION BASE TO ABROAD

CONSUMER MARKET

ー EXPANSION OF MIDDLECLASS IN DEVELOPING COUNTRIES.

ー USING OF GLOBAL TELECOMMUNICATION AND INTERNET.

ー CONSUMERS ARE MORE DEMANDING.Copyright2004, Japan Institute of Logistics System (JILS)

2． NEW COMPETITION

ー INNOVATION OF TECHNOLOGY PRODUCTS

ー INNOVATION OF BUSINESS PROCESSES

ー DEREGULATION

3． SHORTENING OF PRODUCT LIFE CYCLE

ー TECHNOLOGY IS MORE EASILY OBSOLETE.

ー CONSUMER DEMAND


4． CHANGE OF GOVERNMENTAL POLICY

ー DEREGULATION ON COMPETITION OF

TRANSPORTATION & DELIVERY

ー INTENSIFYING REGULATION ON SAFETY, MEALTH,

ENVIRONMENT

ー NECESSITY OF EXPANSION OF LOGISTICS INFRASTRUCTURE

ー INTERNATIONAL TRADE SUCH AS FTA

ー OPEN MARKET FOR MULTINATIONAL COMPANIES

ー SECURITY REGULATION (9.11)


5 ． CONTINUOUS PRESSURE FROM PROFIT MAKING

ー LABOR PRODUCTIVITY

　　　　　 LOWER WAGE

　　　　　 HIGHER PERFORMANCE

　　　　　 HIGHER QUALITY

ー TO USE CAPITAL MORE EFFICIENTLY

TOTAL CORPORATE PERFORMANCE


JILS’S HUMAN RESOURCE DEVELOPMENT, EDUCATION, AND TRAINING

HUMAN RESOURCE DEVELOPMENT IS THE MOST NECESSARY LONG-TERM BUSINESS STRATEGY IN EVERY ORGANIZATION

HUMAN RESOURCE = HUMAN ASSET


PRINCIPLE OF EDUCATION FOR EMPLOYEES (1)

※CONTINUOUS LEARNING AND IN-DEPTH EXPERIENCE ARE NECESSARY※EDUCATION METHOD 1 ． SPECIFIC INTERNAL EDUCATION 2 ． PUBLIC EDUCATION 3 ． LONG DISTANCE LEARNING

ABILITY TO CREATE CONCEPT

INTERPERSONAL SKILL

SKILL SETS OF EMPLOYEES TECHNICAL SKILL

HUMAN SKILL

CONCEPTUAL SKILL

COMPANY SPECIFIC

INDUSTRY SPECIFIC

COMMUNICATION ABILITY

ABILITY OF PROBLEM SEEKING

ABILITY OF PROBLEM SOLVING

ABILITY OF ASSUMPTION PROVING

LEADER SHIP

FUCTIONAL SPECIFIC


PRINCIPLE OF EDUCATION FOR EMPLOYEES (2)

JOB KNOWLEDGE

BASIC COMMUNICATION ABILITY

ROUTINE PROBLEM SOLVING ABILITY

NEGOTIATION ABILITY

ANALYSIS ABILITY

TEAM LEADERSHIP

LOGICAL THINKING ABILITY

NON-ROUTINE PROBLEM SOLVING ABILITY

SYSTEMATIC THINKING

STRATEGY PLANNING ABILITY

GLOBAL LEADERSHIP

ABILITY OF IMPROVEMENT (KAIZEN) IN WORKPLACE

ABILITY OF IMPROVEMENT (KAIZEN) AT OTHER DEPTS. WITHIN FIRM （ INTERNAL CONSULTANT ）

REQUIRED SKILL

DIVISION MANAGER CLASS


REQUIRED HUMAN RESOURCES MEAN….

NEEDS OF PROFESSIONALS HAVING SPECIALIZED SKILLS 　

●ABILITY OF PRESENT SITUATION 　　　● ABILITY OF WORK EXECUTION

　 ANALYSIS AND EVALUATION ●LEADERSHIP

●ABILITY OF PLANNING, DESIGN, IMPORVEMENT (KAIZEN)

PURCHASING PRODUCTIONRECEIVING TO WAREHOUSE

STORAGE SHIPPING

TRANS-PORTATION, DISTRI-BUTION

CUSTOMER

TRANSPORTATION 　 STORAGE 　 PACKAGING

PROCESSING MATERIAL HANDLING 　 INFORMATION

PERSON WHO CAN UDERSTAND THE INTEGRATION OF LOGISTICS ACTIVITIES.

　　　　　　 COST CONTROL


BASIC POLICY OF EDUCATION PROGRAM

• DIRECTLY CONNECTING WITH THEORY, PRACTICE, IMPROVEMENT OF BUSINESS PERFORMANCE.

• PROGRAMS CLASSIFIED INTO WORK LEVEL, WORK SKILL, THEME.

• CURRICULUM SERVING COMPANIES’ NEEDS• CONTENTS TO BE ADJUSTED TO TREND AND

SOCIAL SYSTEM.• PROGRAMS HAVING CLEAR PICTURE OF HUMAN

RESOURCES REQUIRED


• EDUCATION SYSTEM

DIRECTOR, DEPARTMENT MANAGER

DIVISION,

SECTION MANAGER

NEW AND SENIOR STAFF

EXECUTIVE

MANAGEMENT

　 MANAGER

FRONT-LINE WORKERS

　　　　

LOG

ISTICS M

AN

AG

EMEN

T

　　　　

WO

RK

IMPR

OVEM

ENT, IM

PRO

VEMEN

T (KA

IZEN) TEC

HN

IQ

UES


EDUCATION METHOD

1 ． LONG DISTANCE LEARNING

2 ． QUALIFICATION CERTIFICATION

3 ． SIMINAR/FORUM

4 ． ON BOARD (ON SHIP) TRAINING

5 ． TRAINING ABROAD

6 ． LECTURER DISPATCHING (IN-HOUSE TRAINING)


HUMAN RESOURCE EDUCATION ACTIVITIES (1)

TYPES OF EDUCATION

1 ． LONG DISTANCE LEARNING ：

1 ） BASIC IN PHYSICAL DISTRIBUTION MANAGEMENT

2 ） PHYSICAL DISTRIBUTION IMPROVEMENT (KAIZEN)

3 ） BASIC IN LOGISTICS

2 ． QUALIFICATION CERTIFICATION COURSE

1 ） CERTIFIED LOGISTICS MASTER

(COURSE COMPLETION 8,000 PERSONS)

2 ） CERTIFIED INTERNATIONAL LOGISTICS MASTER

(COURSE COMPLETION 1,200 PERSONS)

　　 3 ） CERTIFIED LOGISTICS SENIOR MASTER

(COURSE COMPLETION 75 PERSONS)

ABOUT 2000 PERSONS PER YEARS


HUMAN RESOURCE EDUCATION ACTIVITIES (2)

3 ． SEMINAR (CLASSIFIED IN WORK LEVEL, THEME)

　　　 HOLD AT TOKYO, NAGOYA, OSAKA (60 TIMES, 1,000

PERSONS PER YEAR)

4 ． ON BOARD UNIVERSITY

　　　 LOGISTICS INNOVATION COURSE,

1 TIME A YEAR (9 DAYS)

　　　 HONGKONG, SHIANGHAI, VIETNAM, SINGAPORECopyright2004, Japan Institute of Logistics System (JILS)

QUALIFICATION CERTIFICATION SYSTEM

TARGET COURSE NAME

・ TOP MANAGEMENT

・ DEPARTMENT MANAGER

・ MIDDLE MANAGEMENT OF INTERNATIONAL LOGISTICS DEPT.

・ MIDDLE MANAGERS WITH AT LEAST 2-YEAR PRACTICAL EXPERIENCE

QUALIFICATION

・ FRESHMEN/NEW STAFF

LOGISTICS

SENIOR

MASTER (MANAGEMENT)

INTERNATIONAL

LOGISTICS MASTER

　　　 LOGISTICS MASTER (TECHNOLOGY)

　　　 LOGISTICS JUNIOR (TECHNOLOGY)

CERTIFIED LOGISTICS

SENIOR MASTER

- INTERNATIONAL LOGISTICS MASTER

- CERTIFIED LOGISTICS MASTER

LONG DISTANCE LEARNING

SCHOOLING


CERTIFICATION SYSTEM:

（ Certified 　 Logistics 　 Senior 　 Master 　 Course ）　　　 8 SUBJECTS 14 DAYS

OBJECTIVES ： FROM THE VIEWPOINT OF MANAGEMENT, TO BUILD UP NECESSARY ABILITIES TO DESIGN INTEGRATION OF EACH LOGISTICS FUNCTION, STRATEGICALLY PLAN AND IMPLEMENT. 　　

● CURRICULUM

1 ． LOGISTICS AND BUSINESS STRATEGY

　　　　　　 CASE STUDY 、 FINANCIAL ANALYSIS AND BUSINESS CONTROL INDEX 、 LOGISTICS

MANAGEMENT EVALUATION, ABM

2. CORPORATE GOVERNANCE AND RISK MANAGEMENT

3. COLLABORATION

4. ORGANIZATION ・ PERSONNEL MANAGEMENT

5 LOGISTICS AND ENVIRONMENT

6. GLOBALIZATION

7 ． LOGISTICS STRATEGY PLAN

THESIS PRESENTATION AND ORAL EXAMINATION


CERTIFICATION SYSTEM: Certified 　 Logistics 　 Master 　 Course 13 SUBJECTS 23 DAYS

OBJECTIVES ： AS SPECIALISTS, TO STUDY ALL FUNCTIONS OF LOGISTICS MANAGEMENT AND TECHNOLGIES.

●CURRICULUM

1 ． CONCEPT OF PHYSICAL DISTRIBUTION 　 2 ． TRANSPORTATION, DISTRIBUTION MANAGEMENT

AND LOGISTICS

3 ． LOGISTICS BASE MANAGEMENT 4 ． PACKAGING

5 ． LOGISTICS INFORMATION TECHNOLOGY 6 ． SCIENTIFIC MANAGEMENT METHOD

7 ． WORKSHOP ON LOGISTICS 　　　　　 8 ． LOGISTICS COST MANAGEMENT

SYSTEM DESIGN

9 ． SCM 　　　　　　　　　　　　　　　　　 10. PHYSICAL DISTRIBUTION AND ENVIRONMENT

11. GLOBAL RISK 　　　　　　　　　　 12. TOTAL WORKSHOP

THESIS PRESENTATION AND ORAL EXAMINATION


CERTIFICATION SYSTEM: International 　 Logistics 　Master 　 Course 　　 8 SUBJECTS 20 DAYS

OBJECTIVES： AS SPECIALISTS OF INTERNATIONAL LOGISTICS, TO LEARN NECESSARY MANAGEMENT TECHNIQUES OF INTERNATIONAL LOGISTICS.

●CURRICULUM

1． CONCEPT OF INTERNATIONAL LOGISTICS

2． IMPORT-EXPORT PROCEDURES

3． MARINE TRANSPORATION

4． AIR TRANSPORATION

5． MULTI-MODAL TRANSPORTATION ・ 3PL

6． RISK MANAGEMENT AND INSURANCE

7． GLOBAL TREND

8． INFORMATION SYSTEM ・ GLOBAL STRATEGY


TREND OF LOGISTICS

TREND OF BUSINESS ENVIRONMENT IN THE FUTURE ：

●GLOBAL SUPPLIERS AND CONSUMERS

●PRODUCTS MET WITH COMPLICATED AND CUSTOMIZED NEEDS

●BEST QUALITY/LOWEST COST

●ACCELERATED SPEED

●LESS STOCK

●FLEXIBLE LOGISTICS NETWORK (SCM)

●SPECIALIZATION OF LOGISTICS SERVICE PROVIDERS

●ADVANCED INFORMATION TECHNOLOGY SYSTEM

　


●IN THE FUTURE, AROUND THE WORLD, PRODUCTS SHOULD BE MET WITH CONSUMER NEEDS WHICH WILL BE MUCH MORE COMPLICATED AND CUSTOMIZED.

●PRODUCTS SHOULD BE PRODUCED BY USING COMPONENTS PROCURED FROM GLOBAL SUPPLIERS WITH HIGH QUALITY AND LOWEST PRICE.

●PRODUCTS AND COMPONENTS WILL BE MOVED FROM MATERIALS SUPPLIERS TO END-CONSUMERS THROUGH FLEXIBLE GLOBAL LOGISTICS NETWORK. THIS MEANS THAT MOVEMENT OF STOCKS ALONG THE SUPPLY CHAIN WILL BE BROADER AND LESSER.

●THIS LOGISTICS NETWORK WILL BE OPERATED BY ALLIANCES OF LOGISTICS SERVICE PROVIDERS SPECIALIZED IN EACH FUNCTION.

●ACTIVITIES OF SUPPLIERS AND SERVICE PROVIDERS WILL BE LINKED WITH ADVANCED IT SYSTEM AND DEVICES, SUCH AS AUTOMATIC DATA COLLECTION DEVICES, COMMUNICATION NETWORK, AND DATABASE SYSTEM, AND WILL BE STRICTLY IMPLEMENTED WITH GLOBALLY INTEGRATED CONTROL


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Human Resource Development Logistics In Japan