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This presentation is a sales pitch to use when trying to convince a corporate leader to pursue a strategic human capital management project. It includes quotes from independent and vendor research to make the case. Those points are followed by questions that create face validity for the project. The final section outline the high-level steps required to execute the project. The original slides include a lot of detail in the notes sections.
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Improve Your Talent DecisionsImprove Your Talent Decisions
Human Capital Human Capital ManagementManagement
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Why & How
The Economic ValueThe Processes
http://www.darinphillips.com
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Economic Benefits of Strategic Human Capital Management
Increase RevenueImprove Customer SatisfactionImprove QualityIncrease ProductivityReduce CostReduce Cycle TimeIncrease Market Capitalization
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Increase Revenue
It was initially thought that companies that make more money were associated with better talent management practices only because they could afford them (.19 correlation), but the 2001 Watson Wyatt Human Capital Index Study showed that talent management practices actually increase financial performance (.41 correlation).
- http://www.watsonwyatt.com/research/resrender.asp?id=W-488&page=1
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Customer Satisfaction
The 1998 Watson Wyatt study, Competencies and the Competitive Edge, showed that when an organization identifies and communicates the core competencies that it needs to be successful in the present and the future marketplace, it has developed a powerful tool to help meet its customer satisfaction goals.
- http://www.watsonwyatt.com/research/resrender.asp?id=W-99&page=1
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Improve Quality
Motor vehicle manufacturing firms implementing flexible production processes and associated practices for managing people enjoyed 47 percent better quality and 43 percent better productivity than firms relying on traditional mass-production approaches, according to a world-wide study by Wharton School's John Paul MacDuffie.
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Increase Productivity
Initial research on 740 companies’ HR practices found that those using systems like ours had economically and statistically significantly higher levels of company performance. One standard deviation of improvement on their bell curve of integrated talent management systems was associated with changes in market value from $15,000 to $60,000 per employee.
– Huselid, M. and Becker, B. (1995). High Performance Work Systems and Organizational Performance. Paper presented at the 1995 Academy of Management annual conference, Vancouver, B.C.
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Reduce Cost
ASTD and SHRM studied companies that are renowned for their ability to retain top talent (Linbeck, Kennedy& Rossi,Zachary,Dow Chemical, Edward Jones, Great Plains, Sears, and Southwest Airlines). One key finding was that all of these companies implemented competency-based position profiles so that employees understood the skills and abilities required to move into leadership positions.
- American Society for Training and Development and Society for Human Resource Management (1999). Recruiting and Retaining Employees: Using training and education in the war for talent. Alexandria, VA: ASTD.
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Reduce Cycle Time
Steel minimills using a high-commitment approach to management required 34 percent fewer labor hours to make a ton of steel and had a 64 percent better scrap rate than minimills using a command and control approach.
- Jeffrey Arthur of Purdue
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Market Capitalization
The five highest return to shareholders from 1972-1992 (Southwest Airlines Co. 21,775%, Wal-Mart Stores, Inc. 19,897%, Tyson Foods, Inc. 18,118%, Circuit City Stores, Inc. 16,410%, and Plenum Publishing 15,689%) differentiated themselves from their competitors and the market only through the way they managed their people during the infancy of talent management.
– Pfeffer (1994). Competitive Advantage Through People, 1994.
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Benefit to YOUR Company:Retention
What are your top 3, mission critical positions?What is the average pay and top pay for each position?What is the turnover rate at that position and how many are top performers?If the cost to replace is 2.5x salary what is the value of retaining 25% of those who were lost?
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Benefit to YOUR Company:Productivity
0-1-2 +1 +2 +3Pareto Principle: the top 20% of your employees account for 80% of your productivity.
What actions would you take if you knew what differentiated those 20% from the rest? And how would that impact your business?
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The Processes
Align the strategic objectives Ensure that you know who can execute their goals and who cannotRapidly build the capacity of those who have a gap Deploy the right people with the right skills in the right place at the right time
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Drive Performance
VisionFa
cilit
ate
d S
ess
ions
Strategic Plan
Functional Goals
Team Goals
Individual Objectives
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Appraise Talent
Technical Skill Learning Agility
Interpersonal Skill
Interest
Present Future
Capability
Commitment
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Manage Learning
Success Profile
IDP
Employee Appraisal
Training
Coaching
Experience
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Manage Succession
high-performer model
current capacity
employee appraisal
future promise
“READINESS”“FIT”
+gap analysis
+
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Process Overview
Cascade objectives through meetings
Assign multi-source feedback raters
Drill-down into real-time data
Identify attributes required to meet objectives
Appraise all employees
Identify gaps in required skills
Create plans to bridge the gaps ASAP
Provide learning, application and feedback
Monitor developmental progress
Identify talent required to succeed
Assign appropriate talent in key roles
Keep an eye on the future
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