matters

Really???

Lets see!

HR

in b

usin

ess lan

guage

A company’s objective is…

PROFIT

Profit is attained by higher income than costs

Income and costs are generated by people and machines

To get high income and low costs you need performance

Performance is when every employee

Does the tasks as they should be doneEvery time it should be doneTaking as much time as it should takeRespecting the deadlines

For performance to happen

you need:***If you need a comprehensive presentation about whatperformance is and how it happens click on the link in the right-upcorner of the screen “About performance”

1. Context- work environment- resources- machines, technology and equipment

2. People to know what is expected of them

That is why we need:

Job Descriptions

Performance criteria

Training for managers and team leadersin effective delegation

3. People to know how do the tasks, have procedural knowledge

That’s why we need:

Validated work procedures

Induction Training

Training and Learning

4. People to have task competencies To be able to adapt procedure to context characteristics

That’s why we need:

Transfer and retention strategies after training

Training employees to provide feedback in order to improve performance

Training the managers and teamleaders how to train on the job

Mentoring programs

Shadowing programs

Succession planning and succession strategies

5. People to have self-efficacyTo trust/believe that they can perform

That’s why we need:

Training employee on positive feedback

Performance appraisals accompanied by feedback

Trial system where employees can exercise the competencies

Tracking system and feedback

6. People to be motivated to perform

That’s why we need:

Compensation and benefits system

Training managers and team leader on how to motivate people

Succession activities

Mentoring

Shadowing

Induction Training

Career path

Strategies for internalizing motivation

If all this is present than performance CAN happen

Context

Know what is expected of them

Know how to do the tasks, have procedural knowledge

Have competencies to do the task

Have self-efficacy

Be motivated to perform

If all this is present than performance CAN happen

Without any of these performance is impossible

Context

Know what is expected of them

Know how to do the tasks, have procedural knowledge

Have competencies to do the task

Have self-efficacy

Be motivated to perform

But take note!

If all this is present than performance CAN happen

With this doesn’t mean that performance will happen and will be maintained

Context

Know what is expected of them

Know how to do the tasks, have procedural knowledge

Have competencies to do the task

Have self-efficacy

Be motivated to perform

If all this is present than performance CAN happen

Essential

But not enough

Context

Know what is expected of them

Know how to do the tasks, have procedural knowledge

Have competencies to do the task

Have self-efficacy

Be motivated to perform

Then you need efficient recruitment and selection

If you need people who can already deliver performance, meaning that they already have the premises:-Knowing how to do the job-Having the competencies-Having self-efficacy-Are internally motivated

Allowing the company not to invest in providing those premises

If we want performance to be initiated and maintained

We need efficient performance management system

Realistic criteria (behavior and results)

Validated criteria

Validated performance assessment instruments

Compensation and benefits system linked to performance

Efficient feedback system

Tracking system

HR department makes sure that all this becomes reality

So?

Do you think HRdeptmatters?