How To respond On App

Feedbacks

There are several great tools for app reputation monitoring.

But what to do when we get both positive and negative

feedback on social media. Here are few tips through which

you will come to know how to respond on two different

feedbacks.

Positive Feedback

Say thank you: Users took their time to share their opinion about your app. You

should express your appreciation for this. Ignoring can be seen as uncaring and

arrogant.

Ask what else you can do: A positive comment is an excellent way to start a

conversation about improving your app. You can ask your customers what else

you can do to make their experience better. You can use their recommendations

in your next app releases.

Share positive feedback with your team: Positive feedback is a great

motivation for everyone involved in developing a product. Show what

exactly makes your users happy about your app. It will encourage your

team to produce even better outcomes.

Negative feedback

Respond Quickly: you have noticed that negative content spread much faster and

grabs more attention than positive content. The faster you respond to negative

feedback the more people will see that you’re taking care and action of the

situation, that is important. You can also reverse the situation if you manage it

efficiently and quickly.

Never delete negative comments: Deleting negative comments of

feedback app can be perceived as covering up an issue or admitting guilt.

Instead, respond politely and resolve the complaint whenever possible.

Stay positive: It’s a fact that negative feedback can turn into a positive.

All you need to do is respond in a transparent and polite manner.

Want Your Own Feedback App?

Contact Us:

Address: Soft Intelligence Data Centre Ltd. Business Central 2 Union Square Darlington DL1 1GL

enquires@softinetellengencedatacenter.com

http://softintelligencedatacentre.com/contact-us/

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