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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
How to Deliver a More Seamless Customer Experience
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Defining Customer Experience
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Components of a Seamless Customer Experience
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
What Prevents a Seamless Experience?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Driving Consistency Across Customer Touchpoints
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Technology’s Role in the Customer Journey
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Brands that Provide a Seamless Service Experience
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Simple Ways to Improve the Customer Experience in 2017