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LEARN ABOUT 1. Setting up a niche specific and customizable knowledge base. 2. Efficiently managing a knowledge base as your products and business evolve. 3. Enhancing support performance using Internal knowledge base. 4. The new and advanced HappyFox knowledge base features KEY TAKEAWAYS 1. Learn how an effective knowledge base reduces agent efforts and support costs. 2. Having a Great knowledge base is a part of great customer service experience. 3. Building a great knowledge base requires a great knowledge base management software Watch the complete webinar here - https://www.happyfox.com/customer-service-webinars/proactive-customer-service-with-knowledge-base/
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How to Build an Effective Knowledge Base
23-Jul-2014
#KnowledgeBase
Recording of this webinar will be made available in https://www.happyfox.com/help-desk-resources/#webinar
Benefits of an Effective Knowledge Base
‣ Reduce Agent Efforts
‣ Minimize Support Costs
‣ Enable First Touch Resolution
‣ Improve Customer Satisfaction
Agenda
‣ How end users see your Knowledge Base
‣ Setting up Knowledge Base
‣ Advanced Features
‣ Exclusive Preview; new feature
announcements
‣ Webinar giveaway
Webinar Give away
One hour HappyFox Developer Time for Customizing your Knowledge Base
@happyfoxapp
HappyFoxApp
HappyFox Inc.
+HappyFox
