OP

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31.7%

39.7%

10.7%

3.1%

14.8%

CO

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INT

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EG

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Very High45%

Very Low0%

Value Received

COLLABORATION IMPACT BUSINESS SUCCESS?

HOW DOES

In a new study conducted by Filigree Consulting and commissioned by SMART Technologies, hundreds of business users from around the world share their insights on the value of collaboration technologies.

THE GLOBAL STUDY CONCLUDES:

of maturity based on an organization's approach to collaboration. There are 5 stages

1.5 to 5.3 times

collaboration #1 Interactive whiteboards and displays

28.6% of participants are at the integrated, collaborative or optimized level of maturity and see higher than expected value.

Organizations combining technology, services and best practices are up to 5x more likely to gain positive impact on a range of business outcomes

A collaboration strategy should include integrated solutions, services and best practices

There's higher value in collaboration technology than other types of technology

What are your collaboration

solutions doing for you?

smarttech.com/assessment45

Organizations that combine technology, services and best practices are more likely to gain

The adoption of collaborative technologies, like

is expected to rise to support a more collaborative company culture.

IBM study* says

trait CEOs seek in new employees.

Accelerated rate of innovation Best practices that deliver

the most value:

Capturing and sharing collaboration sessions

THE BENEFITS

INCREASED LESS RISK INCREASED ACTION

BETTER PROBLEM SOLVING

ENGAGED TEAMS

IMPROVED QUALITY

INFORMED DECISIONS

BETTER SYNTHESIS

BETTER BRAINSTORMING

BUSINESS REDUCED

EXPENSES

AGILITY

UNSUPPORTED – very little technology and no collaboration strategy

NOT INTEGRATED – basic technology and no collaboration strategy

INTEGRATED – hardware, software and other systems implemented and collaboration spaces available, but limited

COLLABORATIVE – integrated collaboration solutions, training and processes, but the full range of spaces (informal, structured, formal, and dispersed) not widely available

OPTIMIZED – complete implementation of solutions, training and processes, and full access to complete range of collaboration spaces

TOP 10 OUTCOMES: HIGH-VALUE COLLABORATION PRACTICES

Establishing informal, structured, formal and dispersed collaboration environments Implementing a collaboration strategy

Having a setup that participants can walk up and use

3.1x

Faster and more informed decision making

2.3x

Risk reduction

5.3x

Training productivity

1.9x

Meeting productivity

2.2x

Enhanced customer experience 2.0x

Increased individual productivity 1.8x

Reduced environmental impact 1.7x

Improved information quality 1.6x

Reduced travel costs 1.6x

90% of participants at the optimized stage report the

value of collaboration solutions exceeds expectations.

At the highest level of maturity, over 50% of the value delivered

by collaboration technology comes from software.

90% Hardware

Software

NORTH AMERICA – 37%

EUROPE – 27%

ASIA PACIFIC – 23%

UK – 13%

STAFF MANAGER DIRECTOR EXECUTIVE

WHERE THEY CAME FROM

JOB LEVEL

JOB FUNCTION

37% 23% 13%

27%

IT and Facilities 49%

Design and Process Mgmt19%

General Mgmt 32%

Small (<100)

Medium (100-499)

Medium Large

(500-599)

Large (1K-4.99K)

Enterprise (5K+)

SIZE OF ORGANIZATION

14% 31% 29% 26%

* Source: IBM C-Suite Studies (2012) Leading through Connections; Insights from the Global Chief Executive Officer Study. Retrieved from http://www-935.ibm. com/services/us/en/c-suite/ceostudy2012/

© 2012 SMART Technologies. All rights reserved. The SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies in the U.S. and/or other countries. All third-party product and company names are for identification purposes only and may be trademarks of their respective owners.

For detailed information on the research, read the study's white paper, Visual Collaboration Best Practices: Global Report and Recommendations.

Sponsored By SMART Technologies

17%

15%

22%

27%

19%

Where is your organization on the collaboration spectrum? smarttech.com/assessment45

48% 52%

COLLABORATION MATURITY

COLLABORATION IN BUSINESS

ABOUT THE STUDY PARTICIPANTS

IN-DEPTH STUDY INFORMATION

COLLABORATION SOLUTIONS DELIVER VALUE

They also say the value received from collaboration

solutions exceeds that of other technology investments.

EXCEEDS

TECHNOLOGY + BEST PRACTICES = BETTER OUTCOMES

on a range of business outcomes.positive impact

Distribution of Respondents by Maturity Level

Business Value Received by Maturity Level

1.888.42.SMART (U.S./Canada) or +1.403.245.0333smarttech.com