HOW PROCESS DIGITALIZATION CAN INCREASE YOUR BUSINESS

VALUE

A pragmatic insight into digital processes and its advantages

Data & Cloud Expo| Utrecht| 1th & 2th of November 2017| Guy Werckx, Managing Director

About speaker

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Guy Werckx

Managing Director Benelux

since 2006 at OMNINET FOTO Speaker

Agenda

WHAT IS THE GOAL OF THIS PRESENTATION? What is process Digitalization?

What process techniques do exist?

Why can process digitalization help you?

How can it increase your business value?

How will this work in a pragmatic way?

APPROACH TAKEN: Down to Earth

Feet on the ground

Pragmatic presentation with recorded demonstrations

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Who are you?

Who works in an IT department/organization?

Who works in a ‘business generation’ department?

profit center, external facing, customer facing,…

Who knows what ITIL processes are?

Who knows what BPM & BPMN is?

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Introduction

What is Process Digitalization?

A Process is a series of actions or steps taken in order to achieve a particular end or result.

Digitalization is the process of converting information into a digital format.

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What are the Challenges?

Business (& IT) is more and more under pressure from competition

Everything must go faster

Must be better

Must be cheaper

Resources and manual labor is expensive

Customers expect fast services (see online business, BOL.com, Coolblue, Zalando, …)

Continuous change: adapt or you loose business

This is in business facing departments like this

This is also in IT & Service departments like this

DO MORE WITH LESS

TECHNOLOGY CAN HELP YOU

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Why do we have these challenges?

Over time, companies & departments become:

Inconsistent

Silos in processes & departments (work independent from each other)

Become less efficient

Performance decreases (speed-to-market)

Customer satisfaction decreases

Profitability decreases

Why?

Grown to fast (linger from when the company was smaller)

Due to organizational resistance to change

A survey published in Harvard Business Review (2016) found that internal dysfunction and creepingcomplexity of business units is the main barrier to consistent profitable growth

Digitalization of processes helps companies & departments with these challenges.

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Process Digitalization

Process Digitalization Overview

WORKFLOW MANAGEMENT (WFM)

BUSINESS PROCESS MANAGEMENT (BPM)

Portal & Electronic Forms

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FRONT OFFICE BACK OFFICE

Process Digitalization Approaches

Workflow Management (WFM) Business Process Modelling (BPM & BPMN)

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Process Digitalization Techniques

WF is lifecycle based

Object oriented + data repository based

Users must know what to do

Skills are required

Gives room for error / mistakes

Ideal for high-level description processes

Ideal for tickets, contracts, assets…

BPM process is scenario based (use-case)

Task oriented + process instance based

Users do not need to know underlying process

Knowledge is inside the process

Little room for mistakes

Ideal for decision & organization based processes

Ideal for automation & supports org. changes

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Workflow Management (WFM) Business Process Modelling (BPM & BPMN)

&

&

BPMN as an extension of WFM

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Service Request (SR Ticket)

ITIL V3 Compliant BPMN 2.0 Compliant

BPMN can be an extension of ITIL.Where ITIL stops, BPMN takes over.

BPMN Work Instructions & Automation.This is one of the possible usage domains of ‘WFM & BPMN’.

WFM & BPMN – A high level introduction

1. Process Modelling

Recorded movie – Demonstration BPMN Modelling

Process Digitalization Standard - BPMN 2.0

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Business Process Model and Notation (BPMN) is an

industry standard from Object Management Group

(OMG). It is used for graphical presentations and

modeling of business processes.

http://www.omg.org/

BPMN helps to present business processes more

understandable: minimize “gap” between Business

(application) and IT perspective (realization).

BPMN is a methodology for analysis, modeling and

documentation of business processes.

Automation of business processes with executable

languages in this version (BPMN 2.0).

BPMN Modelling Levels

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BUSINESS & FUNCTIONAL (ANALYST)

1. Descriptive modelling (as documentation)2. Analytical modelling

TECHNICAL (ANALYST & DEVELOPER)

3. Executable modelling

Process on descriptive & analytical level

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2. Process Execution

Recorded movie – Modelling for Execution

Recorded movie – BPMN Execution

3. Process Reporting

Process Reporting & Analysis

ELAPSED TIME PER PROCESS TASK IS MEASURED

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Entered on 31/10/2018 17:42:07 Duration: 0,2 secs

Entered on 30/10/2018 10:54:30 Duration: 23 hours 31 mins 14 secs

Entered on 29/10/2018 11:25:44 Duration: 0,1 secs

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Analytical (BI) Reporting

Conclusion

Advantages Process Digitalization

BETTER CONTROLUnique control by WFM & BPMN Visibility Control Quality

AGILITYFaster react to changesProcess versioning

PROTECT SKILLS AND KNOWLEDGEScenario’s are put into BPMN processesKnowledge is now inside the process

INCREASED BUSINESS VALUEDue to points mentioned in this slideDigitalization increases your Business Value

LOW CODE DEVELOPMENTB.A. create designs, enhanced by IT StaffEven @interfacing code is minimalized

AUTOMATIONBPMN is an automation enabler Performance Cost

RISK REDUCTIONEnforces compliancy & supports audits Quality Mistakes Risks

IMPROVED COLLABORATIONBPMN is designed for cross-departmentOne common language for business & IT

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Where to find us today?

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The proof of the pudding is in the eating

Want proof?

STAND C077 (Hal 1)

Questions ?

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