How Call Center Services Can Benefit Your Real Estate Agency

Real estate agencies receive a lot of phone calls, and handling all of them can be a distraction

from the important work that needs to get done. If your real estate office is looking for ways to

better handle incoming calls and manage phone traffic more effectively, it's time to consider

working with a telephone answering service. There are many benefits to working with a call center, some of which are:

● Receptionist Service – Are your agents not able to keep up with all the incoming phone

calls? Are important calls being missed when staff members are out to lunch? Are

messages not making it to the people that need them? These are all problems that a good

receptionist can solve, and one of the best parts of working with a call center is that they

provide receptionist service, taking all overflow calls that are coming into your office.

Personalized Communication's receptionists are all fully trained in customer service and

maintaining a professional image, and will relay all messages they receive back to your

office. ● After-Hours Dispatch – Just because your agency has set office hours doesn't mean that

those are the only hours when important phone calls are coming in. Working with an

answering service solves this problem, by providing you with a staff that handles your

after-hours calls, and it can serve as emergency dispatch, relaying all the important

messages while filtering out all the calls that can wait until the next day. This will let you

and your clients have peace of mind, knowing that when you need something necessary,

you can get hold of each other at any time, and respond to emergencies quickly and

efficiently. ● Voicemail Service – In addition to having access to our live phone staff, Personalized

Communications will also provide you with a voicemail system for fielding non-

emergency calls. Messages can be accessed at any time, or sent via email attachment.

This allows you and your agents to effectively screen calls and manage voice messages,

allowing for easy prioritization of incoming phone traffic. ● Personalized Greeting – What clients and potential clients first hear when they call into

your office sets the tone for the rest of the phone call. That's why Personalized

Communications provides all of our clients with a personalized upfront greeting for after-

hours phone calls. The greeting politely communicates office hours and gives callers a

clear set of options for leaving a message. By working with an answering service, all of these benefits will be made available to your real

estate agency. If you are interested in working with a telephone service contractor, call

Personalized Communications today.