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Presentation at the Winning is Everything Conference on January 16, 2014 in Las Vegas. In a period of rapid change and increasing complexity, the winners will be those who can keep their rate of learning greater than the rate of change and greater than their competition or their L > C. It's time to reimagine the CPA profession around the concepts of talent development and learning. New skills, new ways of learning, and new thinking. The need for a strategic and systematic approach to talent development is already underway in many high-performing organizations. Are you ready for these sweeping, even disruptive trends? Can you hear the shift change whistle? Because today the whistle is blowing for the accounting profession. The shift change is the transfer of the retiring baby boomers to the next generation of leaders that will be taking the helm in the next few years. Except this time it is not the same as the shipyard. This time the incoming shift will require a new set of skills and tools to continue the work of the prior shift. This time it's different.
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High-Performing Firms-Growth Through a Winning Culture
Thriving in the Shift Change
Tom Hood, CPA, CITP, CGMA CEO
Maryland Association of CPAs Business Learning Institute
@tomhood
If there is a conversation about the future of the profession, you're bound to hear Hood's name mentioned as one of the people leading the way. – Accounting Today
Tom Hood, CPA, CITP, CGMA
! Named the Second Most Influential in Accounting
by Accounting Today Magazine 2013 ! Top 150 Influencer by Linked-In ! Top 25 Influencers in Learning & HR by HR
Examiner ! Top 25 Public Accounting Thought Leaders by
CPA Practice Adviser ! Working on Learning Management with AICPA/
CPA2Biz, Cloud Curriculum, Performance Management /XBRL, Leadership & Generations
CEO Maryland Association of CPAs (MACPA) www.macpa.org Business Learning Institute (BLI) www.blionline.org
http://www.linkedin.com/in/tomhood/
Download today’s slides at … www.SlideShare.net/thoodcpa
Insights to Ac,on
“One without the other is either useless or destruc,ve” T
www.blionline.org
HOW TO PROFIT FROM INNOVATION: Building the Agile Learning Organization
Business Wins in the Turns
The Shift Change
The Shift Change 1. Leadership!2. Learning!3. Technology!4. Generations!5. Workplace!
Leadership
The Next Gen CPA Leaders… 1. are proactive, flexible, adaptive and collaborative by nature;
2. have regained the trust of their clients and the public at large;
3. have successfully bridged the profession’s “leadership gap” by focusing on succession planning, personal growth, and generational cooperation;
4. have created the profession’s premier global industry standards and best practices;
5. have redefined the profession through work / life integration, collaboration, and a team-first approach; and
6. have earned a reputation as technological innovators.
How? 1. Professional unity 2. Work / life integration 3. The evolving nature of leadership and new leadership models
4. Proactive, goal-focused planning
5. Networked collaboration 6. Embracing and adopting new technologies
From: To: Hierarchy Network Transactions Relationships Efficient Effective Well managed Well led Command & Control Connect &
Collaborate Push Pull Good Great
Learning
www.blionline.org
• Identify Competencies • Career Path (Ladder) • Curriculum • Cloud Learning
Our approach – The Four C’s
The right talent with the right skills at the right time
www.blionline.org
www.blionline.org
The Bounce – Career path
T
Curriculum design by BLI and AICPA using Top 5 Competencies
for future from CPA Horizons research and job levels from the BLI “Bounce” Model. Leadership
and Communications were combined and the 5th category expanded to include practice
specialties for firms and functional areas for corporate.
Examples would include:
Corporate Accounting, FP&A, divisional reporting, shared
services, etc. CPA Firms would have audit, tax,
industry specialties.
These technical areas would have specific curriculums designed to
meet their specific technical competency needs.
www.blionline.org
Learning as a Platform
“If we could help learners manage their learning, I speculate that there would be as much as a 500 percent increase in benefits…”
- Patricia McLagan – ASTD Magazine
CloudLearning
"We see this system as a key recruitment and retention tool, allowing us to offer our people many of the things that the largest firms do - competency–based curriculum, career paths, and just-in-time learning, and our own custom D&S learning center. " " " "!
"- Allen DeLeon, Managing Partner!
www.blionline.org
R.O.I = R.O.P
Technology
You Must Be Present To Win
Generations
Generational Issues
• Tone at the Top • Cross generation meetings • Communication with Feedback frequently • Trust & try • Openness • Embrace technology • Build on strengths
Dealing with Generations
• Build on Strengths • Create a Positive Work Environment • Collaborate
Workplace
1. All cloud, all the ,me. 2. Technology 3. Mobility 4. An open mind 5. Coffee!
Essen%als 1. Don’t manage. Lead. 2. Hire the right people. 3. Communica,on. 4. Integra,on – Outlook, contacts, e-‐
mail, calendars 5. Updates / connec,ons
Managing virtually Jody Padar Jason Blumer Jennifer Katrulya
Work is not a place, it is what you do.
And What you do while
working is fundamentally
different.
5 virtual-‐work essen,als 1. The right technology 2. The right mobile solu,ons 3. The right apps 4. In-‐office tech support 5. In-‐office moral support
“The first challenge for leaders is to be willing to be open to the idea that your advantage might not last.” - Rita McGrath
The Warning Signs • I don’t buy my own company’s products or services • We are investing at the same levels or even more and
not getting margins or growth in return • Customers are finding cheaper or simpler solutions to be
“good enough” • Competition is emerging from places we didn’t expect • Customers are no longer excited with what we have to
offer • We are not considered a top place to work by the
people we would like to hire • Some of our very best people are leaving • The growth trajectory has slowed or reversed
www.blionline.org/rita
T
“You can’t stop the waves but you can learn how to surf.” – Jon Kabbat-Zin
High Performers - The Top Five Attributes��� Internal stability and external agility
1. Ambition or “humbition” – world-class ambitions 2. Deployment & Development of people (think learnability) 3. Strategy and Leadership (vision, values, culture) 4. Stable relationships in their ecosystem(s) 5. Innovation is continuous and part of everyone’s job
Strengths – Strategy - Collaboration
“In order to buy-in, they have to weigh-in.” - Pat Lencioni
Return on Investment Cri%cal Areas Investment Return
People 2% 20%
Processes 2% 15%
Organiza,on Structure 2% 10%
Culture 1% 20%
Leadership 1% 10%
Informa,on 10% 15%
Technology 82% 10%
Source: Informa,on Masters – Secrets of the Customer Race by John McKean
www.blionline.org
Engagement – Alignment - Commitment
Business Wins in the Turns
www.blionline.org
How can we help you keep your L>C?
• Strategy & Alignment • Curriculum tied to strategy • I2a Leadership Academy • BLI Leadership Express - on-
demand leadership support • Social learning In a period of rapid change and
increasing complexity, the winners will be those organizations who can keep their rate of learning greater than the rate of change
and greater than their competition. – Tom Hood
http://cpa.tc/32r
Resources
www.blionline.org/rita
Take the test and add up your score
Source: Rita McGrath, End of Competitive
Advantage
www.blionline.org/rita
How do you measure up?
Score Band Diagnosis Action Implication
14-28 Danger! Extreme exploitation orientation
Urgent issue for senior team; major risk of being disrupted
19-42 Exploitation bias At risk of being trapped; urgently review business health
43-56 Most common; Pockets of agility but fighting with established businesses
Innovation and disengagement need to be strengthened and made systematic; senior team needs to get involved
57-70 Moving faster, getting into a rhythm
Support those working in new way; focus on resource allocation
71+ Learning to compete with transient advantage
Remain watchful! Rita wants to meet you.
What would Rita do?
L I V E
SPONSORED BY:
www.blionline.org/rita
CloudLearning - JIT
CloudLearning - JIT
• Work Sucks and how to fix it.
• Remote • The Year Without
Pants
Workplace Resources:
3 Books
Generational Issues - Resources
Blog Post http://cpa.tc/2un Blog Post http://cpa.tc/2vz Slideshare http://cpa.tc/2w4
Bottom line - Connect & Collaborate
Great ideas can come from anywhere!