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@DHLEXPRESSUK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK DHL EXPRESS UK
E-COMMERCE: YOUR PATH TO GLOBAL GROWTH
BRITAIN’S E-COMMERCE MARKET:
2014 – £42 billion2018 – £61 billion
9.9% growth
FRANCE’S E-COMMERCE MARKET
2014 – £21 billion2018 – £34 billion
12.3% growth
GERMANY’S E-COMMERCE MARKET
2014 – £27 billion2018 – £44 billion
12.8% growth
US E-COMMERCE MARKET2014 – £160 billion2018 – £232 billion
9.8% growth
CHINA’S E-COMMERCE MARKET
2014 – £97 billion2018 – £308 billion
33.3% growth
JAPAN’S E-COMMERCE MARKET
2014 – £34 billion2018 – £58 billion
9.9% growth
SOUTH KOREA’S E-COMMERCE MARKET
2014 – £15 billion2018 – £22 billion
9.5% growth
AROUND THE WORLD, OPPORTUNITIES FOR ONLINE RETAIL (E-COMMERCE) CONTINUE TO GROW:
The UK is the world’s largest net
e-commerce exporter
Britain is the world’s most
broadly connected country
25% of the global population
speaks English
TO GROW YOUR INTERNATIONAL BUSINESS THROUGH E-COMMERCE CHANNELS, YOU NEED TO CONSIDER:
HOW TO GET STARTED
PRICING, COSTS AND DUTIES
TARGET MARKETS
REGULATIONS & RESTRICTIONS
SHIPPING & DELIVERY
WHAT IS THE BEST E-COMMERCE PLATFORM FOR MY BUSINESS?
An online store on your company website Online marketplaces
HOW DO I BEST PRICE MY GOODS FOR THE INTERNATIONAL E-COMMERCE MARKET?Understand all the costs of selling globally to get your pricing right, including duties, Customs fees, insurance and shipping. (Including the size and weight of your shipments.)
Consider what kind of pricing model to adopt for each market. You may want to adapt different pricing models for different markets.
Many of your international customers won’t be expecting to pay duties or taxes, especially when receiving gifts. With a Delivery Duties Paid (DDP) service, you as the sender can bill all duty and tax charges back to your account.
WHAT REGULATIONS AND RESTRICTIONS DO I NEED TO BE AWARE OF WHEN EXPORTING?
To sell abroad
You need to be set up as an exporter with HMRC with EORI number.
Prohibited items
Can vary from country to country.
Restricted items
May need additional approvals and paperwork to travel.
THE ONLINE SHOPPING EXPERIENCE ISN’T OVER WHEN YOUR SHIPMENT LEAVES YOU
SERVICE OPTIONS
NETWORK REACH AND
CAPABILITIES
TRACKING AND NOTIFICATIONS
DELIVERY AND PICK-UP
OPTIONS
To provide an outstanding experience to your customers, plan how you will manage:
SERVICE OPTIONS
Offering express delivery can help increase basket values!
When a leading fashion retailer began
offering an express service in place of standard
deliveries, their volumes increased five-fold with
no additional marketing efforts
BRITISH BUSINESSES ARE IN AN ESPECIALLY STRONG POSITION TO SELL INTERNATIONALLY THROUGH E-COMMERCE CHANNELS
SHIPPING
DELIVERY AND PICK-UP OPTIONS
DOOR-TO-DOOR DELIVERY
LEAVE WITH NEIGHBOUR
LEAVE IN A SAFE PLACE
COLLECTION POINTS
LOCKERS
SMS PRE-ALERTSTRACKING ORDER PROGRESSNOTIFICATIONS
RETURNS
When Paul Smith offered
an express service, basket values
increased by 69%
Countries like South Korea are known for their low return rates but this can vary
by market
CONTACT US
Our dedicated e-commerce guide:
www.dhlguide.co.uk /e-commerce
Email:
growyour ecommerce @dhl.com
Consider how your customers would like to receive their products.
To provide an outstanding experience to your customers, take into account:
Keep your customers informed of where their deliveries are and when they will arrive.
Think about making returns free to increase basket values.
AUSTRALIA’S E-COMMERCE MARKET
2014 – £6 billion2018 – £9 billion10.7% growth
RETURNS