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Services PortfolioGoodSpring Technologies
AGENDA
• Outsourcing capabilities
• Services Portfolio
– Server and Network Support
– IT Projects
– Virtualization and hosting virtual infrastructure
– Free and Open Source Solutions
• Technologies
Outsourcing
Capabilities
Project Management Potential
• One with experience of managing IT projects
with more than 300 employees
– See the CV of Todor Todorov
• One with experience of managing IT teams with
more than 30 employees
• Two experienced in IT processes management
We have the potential to lead outsourced projects on a
„Managed Services“ basis for both small and large business sized
Customers.
Services Portfolio
Server and Network Support 1/2
• Remote automated monitoring, remote support
• Processes for on-site intervention exist
• Keeping data confidentiality and security of the remote access
Server and Network Support 2/2
Incident Management
* Resolution of Incidental Failures
* Meeting the SLA times
Problem Management
* Detects which incidents are persistent
* Identifies the changes needed for their resolution
Change management
* Plan the changes
* Execute actions needed
* Keep track of results
Configuration Management
* Log the changes in the CMDB
Achievement of continuous improvement in
Your IT infrastructure
Description of the
Main Support Processes
IT Projects
• Design and implementation of Your IT infrastructure
• Implementation of parts of the IT infrastructure
• IT Audits
• Infrastructure changes for gaining quality and cost efficiency
• Consultancy for business systems integration
• Development of IT Management tools
Virtualization and Hosting
We make your physical machines virtual and colocate them in a high rank datacenter
• No need for new hardware
• No need for electricity redundancy (UPS nor diesel generator)
• No need for server room, rack, air conditioning
• Low cost / highly secured solution
Hosting at a certified datacenterhttp://telepoint.bg
ISO 27001:2005 Information Security
Certificate
ISO 9001:2008 Quality Certificate
FOSS Business Solutions
• Business solutions, based on OpenERP Free and Open Source Business Suite
– Used by 6 000 000 users
– 2 000 business modules ready at your disposal
• Our services in regards to OpenERP– Consultation regarding your business needs
– Implementation, customisation, training
– „Full Tower“ support: hardware, OS, DataBase, OpenERP application
Technologies
List of Technologies
• UNIX: Linux, *BSD, HP-UX, Solaris
• Windows 2000/2003/2008 Servers, Active Directory
• Databases: MySQL, PostgreSQL, MSSQL
• Middleware: WebLogic, JBoss
• Backups and Storage
• Networking: Cisco, UNIX based appliances
• Scripting languages: Python, Perl
Thank You!
GoodSpring Technologies @
http://goodspring-tech.com
Todor Todorov – CEO @
http://bg.linkedin.com/in/tttodorov
tt_todorov
