3 UNO, LLC Overview UNO, LLC is a global Business Process Outsourcing (BPO) and Call Center services organization headquartered in Phoenix, Arizona. We have been in operation since 2008. UNO has established its value proposition not as a service provider but rather as a client partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements It may be surprising to some how many industries that UNO serves. But, what is surprising to all is how UNO is able to serve each one of those industries as if that was all we did. Understanding specialization is the key to ensuring that the nuances of industries are not lost on us. What makes one market segment unique is very important to what makes you successful within that discipline. This is reflective in every phase of development from the initial point of contact through each stage in the flow process. At UNO we are able to work efficiently through so many market segments because we pay close attention to the details. We know full well that no one understands your business better than you do. So, we listen to you. We combine your experience with ours to provide solutions that draw from both of our areas of expertise. With this confluence of experiences each program is rooted in a base of successful histories to draw from to overcome any challenges that may appear. Whether it be our standard brick and mortar environment, our onshore fully bilingual unlicensed and licensed insurance agents, or our team of PCI-DSS compliant Enterprise Agent (at-home) Team, our range of services are designed to provide the opportunity for a tailored solution to each client’s individual needs. This allows you to select the elements that suit you and your business. • Founded in 2008 • Operational Efficiencies Enhanced by Customized Technology Tools & Solutions • Outsourced Provider with Multi-Channel Contact Center Capabilities • Quick 25 minute drive from Phoenix Sky Harbor International Airport 100 Workstations English Bi-Lingual Multi-Channel Licensed Insurance

Golden Gate BPO Solutions - Phoenix AZ Location Brief

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• Phoenix is the United States’ sixth-largest city with a population of over 1.4 million. • Greater Phoenix (which includes, among others, the cities of Chandler, Glendale, Scottsdale and Tempe) has a population of nearly 4.3 million and covers 2,000 square miles. • Maricopa County—where Greater Phoenix is located—covers 9,127 square miles, making it about the size of New Hampshire. • Phoenix's elevation is 1,117 feet. • Greater Phoenix is located in the Sonoran Desert, which is one of the wettest and greenest deserts in North America, thanks to 3-15 inches of annual rainfall. • According to data compiled by the National Climatic Data Center, Phoenix basks in sunshine more often than any other major metropolitan area in the U.S. The sun shines on Phoenix during 85 percent of its daylight hours. • Phoenix has an average annual rainfall of 7.7 inches, an average annual temperature of 72.6 degrees and an annual high temperature of 85.9 degrees. The average high temperature in winter is 67 degrees. • Greater Phoenix has more than 62,000 guest rooms at nearly 500 hotels and more than 40 resort properties. • Greater Phoenix is home to more than 200 golf courses. • Greater Phoenix consistently ranks among the nation’s top cities in the number of Five Diamond and Four Diamond and Five Star and Four Star resorts. http://www.goldengatebpo.com/about-us/locations/

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Page 1: Golden Gate BPO Solutions - Phoenix AZ Location Brief

UNO, LLC Overview UNO, LLC is a global Business Process Outsourcing (BPO) and Call Center services organization headquartered in Phoenix, Arizona. We have been in operation since 2008. UNO has established its value proposition not as a service provider but rather as a client partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements

It may be surprising to some how many industries that UNO serves. But, what is surprising to all is how UNO is able to serve each one of those industries as if that was all we did. Understanding specialization is the key to ensuring that the nuances of industries are not lost on us. What makes one market segment unique is very important to what makes you successful within that discipline. This is reflective in every phase of development from the initial point of contact through each stage in the flow process.

At UNO we are able to work efficiently through so many market segments because we pay close attention to the details. We know full well that no one understands your business better than you do. So, we listen to you. We combine your experience with ours to provide solutions that draw from both of our areas of expertise. With this confluence of experiences each program is rooted in a base of successful histories to draw from to overcome any challenges that may appear.

Whether it be our standard brick and mortar environment, our onshore fully bilingual unlicensed and licensed insurance agents, or our team of PCI-DSS compliant Enterprise Agent (at-home) Team, our range of services are designed to provide the opportunity for a tailored solution to each client’s individual needs. This allows you to select the elements that suit you and your business.

• Founded in 2008 • Operational Efficiencies Enhanced by Customized Technology Tools &

Solutions • Outsourced Provider with Multi-Channel Contact Center Capabilities • Quick 25 minute drive from Phoenix Sky Harbor International Airport

100 Workstations

English Bi-Lingual

Multi-Channel Licensed Insurance

Page 2: Golden Gate BPO Solutions - Phoenix AZ Location Brief

• Phoenix is the United States’ sixth-largest city with a population of over 1.4 million.

• Greater Phoenix (which includes, among others, the cities of Chandler, Glendale, Scottsdale and Tempe) has a population of nearly 4.3 million and covers 2,000 square miles.

• Maricopa County—where Greater Phoenix is located—covers 9,127 square miles, making it about the size of New Hampshire.

• Phoenix's elevation is 1,117 feet.

• Greater Phoenix is located in the Sonoran Desert, which is one of the wettest and greenest deserts in North America, thanks to 3-15 inches of annual rainfall.

• According to data compiled by the National Climatic Data Center, Phoenix basks in sunshine more often than any other major metropolitan area in the U.S. The sun shines on Phoenix during 85 percent of its daylight hours.

• Phoenix has an average annual rainfall of 7.7 inches, an average annual temperature of 72.6 degrees and an annual high temperature of 85.9 degrees. The average high temperature in winter is 67 degrees.

• Greater Phoenix has more than 62,000 guest rooms at nearly 500 hotels and more than 40 resort properties.

• Greater Phoenix is home to more than 200 golf courses.

• Greater Phoenix consistently ranks among the nation’s top cities in the number of Five Diamond and Four Diamond and Five Star and Four Star resorts.

Phoenix, Arizona Overview