Laura OvertonMD, Towards Maturity

Carole BowerHead of Learning, Lumesse

DELIVERING LEARNING IN A VUCA WORLD

WHAT DOES THE EVIDENCE SAY?

What challenges do you face in rolling programmes out globally?

Let us know on Twitter:

GLOBAL CHALLENGE 1: CULTURE

58% CULTURAL DIFFERENCES

36% LOCAL STAKEHOLDER BUY IN

GLOBAL CHALLENGE 2: CONTENT

34% CONTENT DEVELOPED LOCALLY, NOT SHARED CENTRALLY

42% CONTENT DEVELOPED CENTRALLY, NOT RELEVANT LOCALLY

GLOBAL CHALLENGE 3: TECHNOLOGY

47% CHALLENGED BY INCONSISTENT

TECHNOLOGY / MULTIPLE LEARNING

MANAGEMENT SYSTEMS

GLOBAL CHALLENGE 4: LANGUAGE

43% COST OF TRANSLATION

What does global success look like?

The role of technology in achieving success

Achieving global success – tips from top deck learning organisations

Scaling up – avoiding the pitfalls

Global Skills

IT (88%)

Leadership (89%)

Induction (92%)

Team working & comms(86%)

L&D skills (79%)

Marketing and Sales (62%)

Global Audiences

Over 90% likely to offer learning to:

ManagersAdmin staffSales staff

Global Functions

24% production and quality

19% HR and Personel17% Sales

13% IT

11% distribution and logistics

WHAT DOES GLOBAL SUCCESS LOOK LIKE?

THE ROLE OF TECHNOLOGY

Live online learningCustom contentLMSMobileInternal enterprise systems

are looking to technology to help achieve their goals70%

80%

Compared with non-global companies, global L&D teams are:

• Nearly 2x as likely to be using• Virtual classrooms• LRS and Badges

• 60% more likely to use social media

• 30% more likely to be utilise user-generated and in-house video

THE ROLE OF TECHNOLOGY

Moving forward global companies are looking at:BYODBlendsContentCollaboration

WHAT IS DRIVING THE MOVE TO TECHNOLOGY?

Over

95% of global companies

are looking to

Adapt programmes to individual need

Address compliance

Reduce time to competence

Improve employee engagement

Improve quality of learning

Improve administration

Global Companies 70%

40%

33%

24%

20%

19%

Top Performing Companies 80%

88%

58%

59%

53%

50%

WH

AT

AR

EW

EA

CH

IEV

ING

?Address compliance

Improve Quality of Learning

Improve Administration

Adapt Programme to Individual Need

Improve Employee Engagement

Reduce time to competency

START WITH THE END IN MIND

91%OF TOP DECK COMPANIES

ANALYSE THE PROBLEM

BEFORE RECOMMENDING

A SOLUTION

(compared to 58% global)

CREATE A FRAMEWORK

THE TOP DECK ARE

2X AS LIKELY TO USE

ACADEMIES

HARNESS THE POWER OF THE BLEND

85%OF TOP DECK COMPANIES

BLEND A RANGE OF

TECHNOLOGIES INTO

SOLUTIONS

(compared to 21% global)

EMBED LEARNING IN THE WORKFLOW

88%OF TOP DECK COMPANIES

UNDERSTAND THE

SUPPORT SYSTEMS

AVAILABLE TO STAFF

(compared to 48% global)

SHARE, COLLABORATE, COMMUNICATE

TOP DECK ARE 3X MORE LIKELY

TO AGREE THEIR STAFF KNOW

HOW TO COLLABORATE AND

SHARE KNOWLEDGE

DEMONSTRATE VALUE GLOBALLY

80%OF TOP DECK SHARE

SUCCESS WITH

MANAGEMENT

(compared to 29% global)

Global consistency without

compromising local integrity

40% spent reinventing campaign strategies

20 local markets with

their own ways of working

No standards for global marketing

#GlobalLnD

Globalconsistency

withoutcompromising

local integrity

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value globally

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value globally

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value globally

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value globally

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value globally

#GlobalLnD

Global consistency without

compromising local integrity

Start with end in mind

Frameworks and academy

Power of the blend

Embedding learning in

workflow

Sharing, collaborating,

changing

Demonstrating value

globally

#GlobalLnD

83%

85%

86%

ReportedIncrease

Insight drivenpropositions

Competencyacrossfunctions

Collaborationacrossfunctions

How do you get global buy-in?

Let us know on Twitter:

Getting buy in

Understand the

learner needs

Engaged with local

markets

Promote it

Local

launches

#GlobalLnD

TOP DECK

STRATEGIES

FOR

GETTING

BUY-IN

Utilise steering groups

Understand learners

Work with local champions

Equip L&D teams

COMMUNICATE

SCALING UP: PITFALLS TO AVOID

Language

Culture Content

Technology

Avoiding the pitfalls

Ensure content and treatment approach are appropriate and engaging for a global audience

When aiming for consistency –don’t be inflexible

Select the right translation and localisation resources

Ensure the subject matter experts, designers and developers consider global requirements at the outset

#GlobalLnD

Designing for global

audiences

Audience Culture

Effective (Global) Design

Translation and

LocalisationAdaptability

#GlobalLnD

What will you do differently as a result of today?

Turning Data into Insights, Insights into Action

Let us know on Twitter:

Embed learning in the workflow

Share, Collaborate, Communicate

Demonstrate Value

Start with the end in mind

Create frameworks

Harness the power of the blend

Get Involved:lumesselearning.com/VUCA

Download the case study:lumesselearning.com/Vodafone

Share the slides:http://tinyurl.com/GlobalLnD

Laura@towardsmaturity.orgCarole.bower@lumesse.com

Towards Maturity is a benchmarking practice that provides authoritative research and expert consultancy services to help assess and improve the effectiveness and

consistency of L&D performance within organisations. It leverages the data gathered from the largest learning and development benchmark in Europe.

Download our case studies to support your business case for change at:www.towardsmaturity.org

Find out your own Towards Maturity Index™ to see if you are amongst the top learning companies at: www.towardsmaturity.org/mybenchmark

About

We are the learning division of Lumesse, the global talent

management solutions company that helps organisations unlock

and inspire their human potential.

With a footprint in 20 countries across the globe, and one of

the most experienced learning teams around, Lumesse has the

scale, track record and experience to provide maximum

reliability.

Our unique team culture offers creativity and technology

innovation with a practical focus: we bring you the best new

ideas and make them work to meet your business objectives.

For more information visit: www.lumesselearning.com

About Lumesse Learning