7

Going beyond the net promoter score

Embed Size (px)

DESCRIPTION

Going beyond the Net Promotor score, measuring loyalty, recommendation and customer satisfaction.

Citation preview

Page 1: Going beyond the net promoter score
Page 2: Going beyond the net promoter score
Page 3: Going beyond the net promoter score
Page 4: Going beyond the net promoter score
Page 5: Going beyond the net promoter score
Page 6: Going beyond the net promoter score
Page 7: Going beyond the net promoter score