Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials

Give Effective Feedback

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

By the end of the Power Hour you will be able to:• Describe the characteristics of effective feedback• Identify what stops you from giving regular feedback

to others• Structure feedback to ensure that

it is useful, and delivered fairly

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Why DON’T we Give Feedback?

It’s not my place to give feedback.

The other person might not welcome the feedback.

I don’t know how to give feedback well.

People should know what they should be doing.

I don’t want the person to react angrily.

It’s not up to me to decide what is/is not right.

It’s not that important.

If I say nothing, it will probably sort itself out.

People know when they’ve done a good/bad job. They shouldn’t need

telling.

I like the person, and don’t want to upset them.

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Characteristics of Effective Feedback

Balanced

Observed

Objective

SpecificTimely

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Structuring Feedback

Positive

Constructive

Moving Forward

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Structuring Feedback

Incident

• What actually happened

• What did you see or hear?

Result

• The impact this had on you, others or the objective.

• Focus on FACTS or the effect it had on you – no-one can argue with this

Suggestion

• What the person should keep doing (for positive feedback), or do differently next time (for negative feedback)

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Above all else….

Tackle the Ball…Not the Player!

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

Make it Work at Work

What are you going to DO as a result of

this Power Hour Session?

Give Effective Feedback

Http://www.power-hour.co.uk – Bite Size Training Materials 2012

These slides have been produced as an optional resource to support a Bite-Size Training session on this

subject.A full set of materials, including detailed Session

Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop

Our Training materials are licence-free, but are for use by the purchaser only.

They CANNOT be passed or sold on.