GENBAPresentation by:Syed Anas Abdali

Muhammad Saim KhanNajeebullah

Noman Muhammad Taj

Genba

A Japanese word which means the “real place” used in business improvement.It refers to the place where value is

added.

Genba

In quality management, Genba means, The manufacturing floor.

The idea is that if a problem occurs, the operation team must go there to

understand the full impact of the problem, gathering data from all sources.

Unlike focus groups and surveys, Genba visits are not scripted or

bound by what one wants to ask.

GenbaThe place in any organization, where humans create value. More important, how do we make it a better place, one where we can create more value with less waste, variation, and overburden also known, The 3 M’s respectively, as

i. Muda (Waste)ii. Mura (Waste of Unevenness)iii. Muri (Waste of Overburden )

Before going to Genba you must know these things:

• The observer must understand what is really going on.

• Your direct interaction with employees is important.

• Make sure they feel respected to get the most out of your Genba.

Want to see a Video..???

4 Steps In Genba

4 Steps In Genba

1. Know your purpose• If you don’t know why you are there then

there is no point being there.• Know before you go

• Why am I going to observe?• What am I trying to learn?

4 Steps In Genba

2. Know your Genba• Genba is wherever the activity is performed

that you are trying to understand and improve.

• Each organization has its own unique points of activity.

• Each point is a new Genba.

4 Steps In Genba

3. Observe the framework• What and how you observe is important.• See through the surface into the people,

process, equipment and material.• Observe the activities, connections and

flows.

4 Steps In Genba

4. Validate• Never assume that what you see is what you

get.• Avoid a false reality.• When the observation is complete, validate

your conclusion with the one you observed.

Advantages

• Seeing REALITY rather than relying on what people say about their work.

• Building trust with employees, as they see that you see the problems they are facing.

• The opportunity to get staff feedback about what should be done better.

• Making sure the definition of “value” is according to customer needs.

Disadvantages

• If there’s no trust, employees might feel “watched”.

• Employees might not do their work as they normally do they might be nervous and make mistakes.