G AV I N M U R RAYP R O J E C T M A N A G E R

M & G I N V E S T M E N T SJ A N 2 0 1 2 – A P R 2 0 1 5

SUMMARY• A Project Manager (contract) within M&G’s Business Change department for 3+ years from Jan 2012 to Apr 2015• Managed £10m of projects across IS, BC, Risk, Fixed Income, Equities, Finance and Group Operations• Project delivery and deployment using M&G’s adoption of Agile SCRUM and PRINCE2 best practice methods and tools• Collaborated closely with IS and BC Senior Management Teams and demanding business stakeholders up to C level• Trusted to lead large strategic, business critical and complex initiatives requiring a close hands-on and involved approach• Responsibility end-to-end from business case, solution & design, build & test and implementation to benefits realisation• Accountability for all project activities including planning, costs, resource, risks & issues, project boards, 3 rd party contracts and

purchasing• Matrix management of internal & external teams, onshore & offshore, 3rd party vendors & suppliers and consultancies• Drove a £4m Corporate Data Warehouse / Data Platform initiative, part of a Strategic Programme delivering IBOR• Delivered a crucial £2.4m refresh of the in-house developed Batch & Data and STP Integration Platform, a critical business

services layer across Front, Middle & Back Office domains• Led an Agile transformation implementing tools, processes, behaviours & team structures resulting in increased productivity

and improved quality• Delivered a project to embed the writing and running of automated tests into team structures and processes• Implemented a major upgrade to Markit Wall Street Office enhancing business capability and eliminating operational risk• Upgraded a critical Back Office asset management solution (Quasar) addressing operational risk and supportability issues• Led a Group Finance management accounting system (Hyperion) review, re-design & upgrade addressing stability &

performance issues and enabling a crucial Finance programme to meet regulation and enhanced functionality requirements• Upgraded the Risk Analytics system Algorithmics addressing performance and capacity limitations to enhance support of the

business• Managed mandatory upgrades to SWIFT, the Corporate Actions system and Integration Platform to maintain compliance with

financial message standards• Enhanced the Corporate Actions system CAMS to address functional issues, remove operational risk and provide business

enhancements• Productivity Board member sitting alongside the SMT to identify opportunities and solutions to improve productivity and

remove waste• Highly regarded & respected, regularly consulted and a valued member of the organisation

PROJECTSD E L I V E R E D T H E F O L LO W I N G P R O J E C T S

CORPORATE DATA WAREHOUSE PROJECT• A £4m project to design, build & implement a new data platform to provide a central

record of governed, quality assured & verified data relating fund assets with their core corporate data attributes

• Consisted of a Data Warehouse for historic reporting, Operational Data Store for near real-time & historical data to operational systems, data quality tools & monitoring, dashboards, alerting & data correction capability

• Built to replace the legacy Data Platform with a scalable & flexible solution to enable efficient future change & foundation for the IS Strategy and pre-requisite for IBOR (Investment Book of Records)

• A complex project with many demanding stakeholders and part of the Group Operations Strategic Programme

• Sponsored by head of Data Management Team, data prioritised for Fixed Income & Equities investment specialist requirements, technology driven by IS to build future strategic capability

• I successfully led (at request of Group IS Director) an aggressive 3 month time boxed project to build a thin end-to-end slice to ratify the solution, provide a blueprint of resource requirements, best practices and development templates and support the business case before managing the full build project

• Worked closely with a specialist external consultancy, lead architects & developers to ratify & formalise the solution following the thin slice build whilst planning the project

• Managed as project team of 20+ to deliver the core solution in 12 months to the point where a Scrum team where running 2 week sprints with releases of more data into production

• Developed in-house using Java, Spring Batch & Data, Oracle db, Business Objects, WebLogic Server, IBM Message Queue, HP Blade hardware running RedHat Enterprise Linux (RHEL) Enterprise Virtualisation (RHEV)

• Managed a Data Management Consultancy to evaluate & implement a data profiling/tool (Pandora) for DMT

DATA DICTIONARY PROJECT• A project to select a metadata management tool to implement as a Technical

Data Dictionary and to provide a proposal of the Operating and Ownership Models

• To enable faster delivery of change by improving the understanding of data within the organisation

• By rich visual representation showing the flow and transition of business data from source to target

• Managed build of a high level in-house proof of concept as part of the new data platform thin slice

• I was asked to pick up the management of this full project after it had stalled and failed to deliver

• I managed a specialist data consultancy working with internal teams and stakeholders to select and recommend a suitable product to the Project Board

• Collaborated with stakeholders across all change functions including Architecture, Development, Test, Business Analysis, Application Support and Data Management

• Managed workshops for requirements, scope and objectives, demonstrations & recommendations

• From an initial list of 25 products evaluated, a short list was demonstrated, Ab Initio Metadata Hub was selected and a successful proof of concept completed with the vendor built on in-house infrastructure using real data

• A future state Operating and Metadata Ownership Model proposal was produced• I produced high level costs and and outline plan for a future implementation

INTEGRATION PLATFORM REFRESH PROJECT• A high-profile £2.4m aggressive 11 month project to upgrade & migrate the Batch &

Data and STP Integration Platform, a critical business services layer to transform & transfer data between core internal & external systems across multiple domains

• A re-write of the platform application code, replacement of hardware & middle layer software

• Led a 40+ team of System & Business Analysts, Developers (London & China), Testers, Application Support, business SME and IT disciplines

• A complex delivery, required hands-on matrix management, had to accommodate changes from other projects, impacted Front, Middle & Back Office domains, required extensive & complex testing

• Designed & built a strategic infrastructure, replaced legacy hardware layer (integration AZUL Vega appliances & Sun Solaris with HP Blade technology & RedHat Enterprise Linux), upgraded application server with WebLogic Server 12c, replaced WebLogic integration framework with Spring framework

• Solution consisted of in & out of container adapters developed using Java Spring Batch, Spring Data, Oracle & XML dbs. More than 1 million lines of code re-written

• Implemented an automated testing framework (FitNesse) of processes, tools & behaviours into the SDLC

• Systems impacted; Fidessa Buy Side LatentZero, accounting platform (FODB), Quasar (BO trade lifecycle system), SWIFT, SunGard Global One, Equilend, GoldenSource, Algorithmics (risk analytics), Markit thinkFolio, MoneyMate (external reporting), Trace Financial CAMS (corporate actions)

APPLICATION LIFECYCLE MANAGEMENT PROJECT• A 14 month £800k project to improve productivity across IS & Business Change

by implementing tools, processes, behaviours & team structures enabling agility & collaboration & removing waste

• Implemented new lightweight tools more capable of supporting an Agile approach to software delivery

• Jira, Stash, Git, Source Tree, Crowd, Confluence, Jenkins, Zephyr & Jama as an integrated solution

• Delivered using internal teams, external consultants, vendors/integration partners and trainers

• Extended one-click automated release throughout development teams + 3rd party vendor apps

• Delivered Agile training across IS & BC resulting in a significant number of Certified Scrum Masters

• Teams now deliver software & change using Agile Scrum including some significant projects

• Implemented Enterprise Requirements (Jama) & Test Management (Zephyr) tools, provided holistic view of all work in one place replacing thousands of documents, provided effective metrics & reporting

• Confluence enabled teams to collaborate & share information effectively & quickly reducing waste

• Replaced a hated RFC system (Lotus Notes) with an integrated solution, provided traceability of change lifecycle (reqs, dev, build, test, code & artefacts/packages, approvals), removed manual overheads with automation, addressed SOX & compliance issues, enabled teams to focus on software/change delivery

• Development throughput increased 36% without compromising quality, emergency fixes reduced by 40%

• Release process reduced from 25 to 5 steps enabling hundreds of bespoke spreadsheets to be discarded

• Enabled weekly development releases to production instead of monthly

PLATFORM VISION FOUNDATION PROJECT• Successfully led (at request of Group IS Director) an aggressive 3 month time boxed

project to build a thin end-to-end slice of a proposed replacement strategic Data Platform and Data Warehouse solution

• Key to address scalability & flexibility, data quality & control, change demand and visibility challenges

• An important enabler for regulatory & business projects requiring data warehouse capability across Fixed Income, Equities, Risk, Finance & Group Operations including AIFMD and IBOR initiatives

• Managed a team of Data & Technical Architects, Developers, Business Intelligence Analysts, Data Management specialists and IT disciplines

• Consulted with a specialist consultancy to ratify choice of technology and decision to build not buy

• Successfully built a working prototype that validated & proved the proposed architecture and provided a blueprint including resource requirements, best practices and development templates for delivery

• Technologies included Java, Spring Data & Batch, Oracle db, SQL, WebLogic, MQ, BusinessObjects and Jira

• Worked with senior management to produce a business case for the full build and delivery project

• The success of this project was instrumental in the decision of the COO to recommend to the Executive Board to continue to build internally and not buy a third party solution which lead to the Corporate Data Warehouse project being given the go-ahead

• The Corporate Data Ware house project was also selected by Fixed Income & Equities as a solution for an Investment Specialist reporting requirement in place of buying a third party solution

AUTOMATED TESTING PROJECT• A £500k 15 month project to embed the writing and running of automated tests into

the team structures and processes within IS development SDLC process• Automated tests provide early detection of defects when it is cheaper to fix, drives

up development quality and reduces the proportion of defects found later when the impact is more costly

• After successfully using automated tests to speed up the Integration Platform Refresh project I produced a business case to secure funding to run a project to implement a framework across IS development

• Integrated tools & processes to automate the testing of developed code removing the need to carry out expensive & time consuming manual testing enabling an Agile approach to development & testing

• Implemented FitNesse, SpecFlow, Selenium and White testing tools & frameworks• Across all 3 development areas - Integration (Java), RAD (MS technologies), FODB

(Oracle & PL/SQL)• Covered unit, functional and non-functional, adaptor and full end-to-end system

testing• Consulted with external specialists to provide best practice discipline knowledge• Integrated external consultancy into RAD development to teach & implement Test

Driven Development• Achieved ability to run thousands of automated tests every night as part of a

continuous integration• Tests specified, written and executed as part of Agile Scrum development• Resulted in record levels of throughput, record low levels of post release emergency

fixes and improved capability to respond to events and opportunities in a highly agile manner

FINANCE ACCOUNTING SYSTEM (HYPERION) PROJECTS• Led a Group Finance management accounting system (Hyperion) review, re-design &

upgrade to address stability & performance issues and provide functionality for a strategic solution to enable a crucial programme to meet regulation (FINREP & COREP), implement a new Chart of Accounts, staff reorganisation & integrate with the core Accounting System (Sun)

• Engaged an Oracle EPM specialist consultancy putting a contract in place for ongoing support & consultancy to address a lack of ongoing specialist skills and knowledge requirement

• Implemented a quick tactical solution to address immediate performance & user productivity issues, undertook a review & implemented software enhancements, addressed stability issues, enabled Finance to migrate to Windows 7 with the rest of the business

• Planned a separate project to deliver a strategic solution to meet the long term goals of the business

• Evaluated virtual and physical infrastructure options against required performance benchmarks working with specialist, Finance & IT teams and head of Application Support to agree solution

• This was a complicated process with 3 stakeholders all with conflicting requirements• Built new strategic infrastructure providing Production, Development & Test

environments and a business continuity solution to address on-going operational risk• Implemented Oracle Hyperion EPM solution, Hyperion Planning, Essbase, Financial

Data quality Management (FDM) and Hyperion Profitability & Cost Management (HPCM)

WALL STREET OFFICE UPGRADE PROJECT• A project to deliver a major upgrade to the existing version of Markit Wall Street

Office for Fixed Income to address ongoing supportability issues & requirements, removing operational risk and provide new business functionality

• Implemented new version onto a new strategic virtual infrastructure replacing legacy physical layer

• Provisioned a Disaster Recovery solution removing operational risk & implemented a test environment to enable ability to test future updates and configuration options

• New version required business process changes to be implemented• Added new WSO Fax & Data modules to improve automation of loan administration

processes and pre-checked data quality, improved productivity and removed risks of using manual processes

• Added WSO Security module to improve user and role management security & functionality

• This enabled the segregation of portfolios enabling Private Finance teams to use the same instance removing the need to 2 separate systems, provided cost savings

• Managed vendor, IS, business and IT technical teams

ALGORITHMICS UPGRADE PROJECT• A major upgrade to Algorithmics (ALGO) used by the Risk Team to provide a wide

variety of Risk, Exposure and Value at Risk reports & information to fund & senior management and regulatory bodies

• To address serious performance & capacity limitations impacting ability to support the business, product launches, regulatory drivers, investment strategies into new markets/asset classes & new instruments

• Managed application vendor carrying out work off & on-site working closely with internal teams

• Upgraded to a version that supported 64-bit processing, improved capacity & performance and addressed future scalability, supportability and functionality concerns

• Implemented Algo One 4.7.1, Scenario Builder 4.7.1 and Algo Reporting Application 2.5.7

• Migrated Algo database from Oracle to Oracle 11g, removed operational risk maintaining supportability

• Built a new version of an in-house developed Inflation Swap DLM compiled to support 64 bit processing

• Built new 64-bit hardware infrastructure addressing performance & limitations of 32-bit architecture

• Resulted in a 20% speed increase in the overnight Algo Batch• Enabled enhanced exotic pricing functionality through scripting and automation• Improved scenario processing, able to execute more Risk Factors• Enabled market standard for discounting OTC's off the OIS curves to be added to

Monte Carlo’s• A complicated project, new version addressed issues M&G had developed around in

previous versions, better algorithms provided more accurate results vs existing that required complex analysis to sign off

QUASAR UPGRADE PROJECT• Software & infrastructure migration of a business critical Back Office Asset

Management solution• A system providing trade settlement and custodian communication covering full

trade lifecycle, asset servicing, cash management & ledgers at company & fund levels. Also the prime accounting & pricing engine for M&G Retail funds

• Migrated software layer (Quasar & Caché) from an unsupported version to address operational risk

• Replaced legacy infrastructure hardware & operating system with a strategic Hewlett Packard Blades running RedHat Enterprise Linux (RHEL) and RedHat Enterprise Virtualisation (RHEV) solution

• Provided a business continuity solution removing operational risk in event of a catastrophic failure

• Increased capacity to provide more development & testing instances, enabled increased change capability

• Implemented Caché replication technology, Caché Shadow Journaling (database shadowing), with RedHat space efficient snaps to replace Veritas as the Disaster Recovery replication solution

• Improved client security, implemented SSH vs Telnet (PuTTy vs TeemTalk) as client front end, aligned with strategic goals & standardising with other systems Global One and Biton

• Replaced FTP with SFTP meeting IRM and strategic solution ensuring strong security and best practice

• Simplified management & supportability, batch & scheduling (Control-M) reworked, retired thousands on unused routines and restructured and simplified remaining

• Managed an external professional services provider, internal IS & infrastructure teams, business users

SWIFT & CORPORATE ACTIONS UPGRADE PROJECTS• Managed annual upgrades to SWIFT Alliance & CAMS ensuring compliance with

annual SWIFT message standards and to provide new business functionality and address operational risk

• The Society for Worldwide Interbank Financial Telecommunication ("SWIFT") enables global financial institutions to send & receive information about financial transactions

• Corporate Action Management System (CAMS) is a workflow system to manage Corporate Action events, Fund Manager decisions, Custodian notifications, uses SWIFT messages

• Fixed Notification of early deadline EARD removing risk of Fund Managers missing opportunity to elect early and forfeit the early decision fee’s associated with EARD events raised in the OIN 200 issue

• Added Security Id and Security Description to the re-dispatch email in CAMS• Fixed a number of functionality issues in CAMS to support a Windows 7 rollout• Undertook impact analysis and development to the Batch & Data / STP Integration

Layer, BDSL Stock upgrade changes required in Stock settlement messages going through BDSL Stock – MT541, MT543

• Involved liaising with all organisations SWIFT messages were sent to & received from ensuring required internal changes/development supported their changes, involved testing with all parties

• SWIFT Alliance Server & Workstation upgraded , CAMS Server & client upgraded to a version 4.01

• Managed CAMS vendor (Trace Financial), commercials, requirements, development, testing, rollout

• SWIFT implement annual changes on a set date, requires complex coordination for a big-bang cutover

MQ, INFORMATICA & BITON UPGRADE PROJECTS• MQ – Upgraded IBM WebSphere Message Queue (MQ) and built new infrastructure to

remove the risks associated with running an unsupported version and aging hardware

• A vital & key component to the Integration Platform used by the majority of core systems and applications, Cash & Equities/Fixed Income & Stocklending STP processing, Instrument T&Cs updates from GoldenSource & FODB, Equilend Customer Interface application, Screens providing MI & Worklist functionality, overnight Batch providing end & start of day positions, Corporate Actions, GoldenSource, Equilend, GlobalOne, LatentZero, thinkFolio, SWIFT

• A complex project requiring a lot of change, testing and coordination across internal & external systems

• Informatica – Upgraded to a supported version of Informatica PowerCenter, migrated to strategic infrastructure technology strategy, migrated repository & database to Oracle 11g

• A critical ETL tool used within by the Integration Platform to Extract, Translate & Load data to & from Risk Analytics, CRM, Stock Lending Trade Information & IFID systems

• Biton – Upgraded an Investment Management application providing fully integrated Front to Back Office solutions via a multi asset & currency Portfolio Management System used within M&G to supplement bond analytical data & provide additional Fixed Income reporting functionality, valuation of Private Finance debt, calculation of yields & durations for certain asset types, provision of portfolio cash flows to UKIO actuaries, credit default data for UKIO actuaries and support of FSA reporting requirements