Strategic Planning to Employee Engagement

Employees look to leaders to know what to focus onWhen people have choice, they’ll select the option that helps implement the business strategy

When I have a choice between…

Employed• Check with boss• Establish another rule• Check on employee• Let the phone ring• Refer the customer• Guard the old way• Take my time• Add Costs• Return boss’s call first• Do it like we’ve always

done it

Engaged• Decide• Kill an obsolete policy• Coach an employee• Answer the phone• Help the customer• Look for a better way• Do it quickly• Add value• Return customer’s call

first• Look for a better way

I’ll select the one that…

• Grows the business• Cuts costs• Focuses on the customer• Achieves our business

strategy

Barriers often cloud the line of sight between people and business strategies…

Don’t understand business strategies

Don’t understand business strategies

Not connected to company’s vision and values

Not connected to company’s vision and values

Don’t understand business fundamentals

Don’t understand business fundamentals

Lack skills to execute the strategy

Lack skills to execute the strategy

Distant from customers

Distant from customers

Don’t see tangible financial stake in results

Don’t see tangible financial stake in results

Employees need a clear linkage established throughout the organization

My WorkTeam

Our Department

The BusinessUnit

The Company

Demonstrate to employees how their everyday actions influence the key performance measures of the company

Employees need to move through five levels of learning to improve Line of Sight:

Levels What They Learn

1. “What is our business strategy?” • What business are we in?• What competition do we face?• What is our plan to succeed (corporate and

business unit)?• What financial goals must we achieve to

succeed?• What values inform our strategy?

2. “How should we execute our business strategy?”

• What success factors are necessary for executing our strategy (i.e., key operational, customer and employee capabilities)?

• How do these success factors link to our financial goals?

3. “What do we (as a business unit) need to excel at to drive success?”

• How will we execute the strategy at our levels?

• What processes and systems do we control that drive our success?

• How do these drivers link to our success factors?

Demonstrate to employees how their everyday actions influence the key performance measures of the company

Employees need to move through five levels of learning to improve Line of Sight:

Levels What They Learn

4. “How can we (work team) or I contribute to success?”

• What actions can we / I take to impact the company’s success?

• How do our / my actions link to our success drivers?

5. “How will we / I be held accountable for success?”

• What goals must we / I achieve?• How will our / my performance be monitored?• How will I be rewarded if we / I succeed?