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Profit
Marketing
Sales Operations
Service
OptimiseYourCustomerLifecycleManagement
Overcoming Today’s Challenges
• Increased cross selling
• Improved Customer Satisfaction
• Joined-up processes and information
Competitive
Pressures
Customer Demands
Increased Costs
CustomerAnaly
tics
Marketing
Sales Operations
Service
Optimised Customer Lifecycle Management
• Joined-up functions
• Real-time Reports
• Customer and
Asset Performance
• Deepen Customer
Relationships
For Management
BusinessAnalytics
Marketing
Sales Operations
Service
• Simple Sales Lead
Management
• Tailored Deal Workflow
• Instant Reports
• Intelligent Alerts
For Sales
PipelineAnalytics
Marketing
Sales Operations
Service
• Consistent, Effective
Delivery
• Visibility
• Customer Interaction
and Profile Building
For Operations
Performance
Analytics
Marketing
Sales Operations
Service
• Responsive Service
• Intelligent Contract
Management
• Customer Interactions
• Enable Self-service
• Track Customer Satisfaction
and Capture Future Needs
For Service
ServiceAnalytics
Marketing
Sales Operations
Service
• Proactive, targeted
communications
• Cross/up sell to
existing customers
• Nurture new customers
• Improve Marketing RoI
For Marketing
LeadAnalytics
Marketing
SalesDelive
ry
Service
Your business is UNIQUE
Your Data
Your Processe
s
Your Products
& Services
Your People
=
Flowlens is tailored to your business:
=
Increased Profits
=
Reduced Costs
=
Greater Buy-in
=
Total Visibility
• 30% Increase in Spare Parts Sales• 50% Reduction in Manual Support• Global access for team, customers
and partners• Reports in seconds, not days over
previous systems
“With Crafty Devil, we’ve been able to maximise revenue for the overall business. I’d recommend them to anyone.”
Moya Johnston, Managing Director, Survitec Group
Profit
Marketing
Sales Operations
Service
ContactDamien SavageCLM Consultant
[email protected] 386788
flowlens.com
