WELCOMEFive Splash Infotech Pvt. Ltd, headquartered in

Udaipur, Rajasthan (India), is an innovative BPO/KPO company that intends to become an

industry inspirer.

ABOUT US

We believe that “Anything which is not your core business is our core business.” Founded in 2009, Five Splash is a privately owned and funded firm that aims to meet the service and delivery needs of our clients by bringing the right amount of balance between the cost of delivery and the quality of services. Our employee model aims to employ rural workers at our sub-urban areas and providing opportunities of employment to 70% of the area population. While eliminating the challenges observed in Rural Business Models, Five Splash finds that providing outsourcing solutions and services in this way improves our customer’s efficiency, better manages their business information and improves the associated processes.

Our Business Model

Advantage We Offer through our Business Model •Cost reduction to the tune of around 20%• The model gives a home like environment to rural youth who can travel over the weekends to the home with just less than a couple of hours drive• Competitive pricing as compared to Metros is top of the crown.• Easy to get Managing team and connectivity with greater connectivity• Quality is maintained at par• The size constraint of Rural BPOs is removed (a size of 500-1000 seat center is easily possible, as compared to 100-200 in a Rural Concept) is overcome.

Sub-Urban Shoring

Mission Vision

Corporate Objective

MissionAt Five Splash, we intend to bridge the gap of talent abundance in the rural, sub-urban areas and job opportunities, by bringing jobs to sub-urban areas. We believe in providing a platform to people in need with basic pre-requisites, helping them earn, and walk back with the earned respect.

To become an Inspirer, a group that will, with its globally acceptable policies, processes, and innovative concepts, bring a paradigm shift in the Outsourcing industry, foreseeing the dynamics of Business and industry, offering the right balance between Quality of Services, Cost, and deliveries.

To spread the growth of ITES industry across India and to have 15 Sub-Urban centers PAN India by 2020.

Vision

Corporate Objective

Board of DirectorsPriya Sharma – MD and CEOPriya is Co-founder and Managing Director of the Company. A Master’s in Computers, She serves as the backbone and thus always keeps her team in the front to deliver and get all the accolades, but always takes the front seat when the situation asks for it. Her selfless, ever guiding, and positive attitude has helped the organization to realize the value of an “Inspirer”.

After being inducted into “Sharma’s” family after marriage, Pooja, a Mathematics and Physics graduate, had been looking out for an opportunity to explore the corporate world. This is when she joined the Five Splash Team and has been an integral part of the core team ever since. Apart from work, Pooja loves pets and cooking regular stuffs.

Pooja Sharma – Director

A technocrat and Engineering Graduate in Electronics, Ankita brings on-board her interest adding to the business model of the group, i.e. bringing jobs to Rural people as well as bringing Rural youths to Job. Ankita has been liaisoning with various NGOs across the state of Rajasthan, and trying to bring rural youths to the group, which is the most significant work to be done for keeping the spark of the group’s mission alive.

Ankita – Director

Leadership Team

A Graduate in Electrical Engineering, with more than 13 years of experience in IT industry, Srini has worked in Retail, Banking, Insurance, healthcare, and Utility industries. Worked with global Companies like Mastek, Accenture, GR Power Switchgears, Srini brings on-board technological domain knowledge, which has helped the organization venturing into E-Book and other digital businesses. Srini heads the Hyderabad center and thus manages the P&L responsibility of the center as well.

Srini – Head, Digital Business

Ken Jourdan – Senior Sales Director

Ken is an industry veteran with more than 20 years into sales, sales management and BPO Outsourcing Services. His career path covered being a manager for Beneficial Finance, a collector for Ford Motor Credit, an F&I director for multiple automobile dealerships and many others. His outsourcing experience has provided solutions for USA Service Bureaus as well as off-shore services. Currently based out of Henderson, Ken is leading the Sales and Customer Relationship for Five Splash.

An Expert in BPO industry, with a vast experience of 12+ years across different business verticals, viz telecom, BFSI, Insurance, Ankur has been instrumental in bringing Companies like Solutions DIGITAS, Magus, Teleperformance and Vertex Business Services to huge setup of 1500+ employees across India. Ankur is responsible for entire Operations of Five Splash and handles Voice and Non-Voice businesses, for both domestic and international markets.

Vikas Maderna - Head, Software Services A Commerce graduate with a Masters’ in Computers, Vikas has 10+ years of experience in Software Development. Vikas has gained domain expertise in Financial and Healthcare industry, with his application powering major Hospitals across India and abroad. Currently based out of Germany, Vikas handles the Software development services part of the group, and has been leading the in-house development requirements as well as external customer requirements.

Mr R C Gupta is a technocrat. A 1972 batch Electrical Engineer, with almost 40+ years of experience, he is currently working as General Manager . With his last experience as a Site head with Rajasthan State Mines, he brings in a huge experience in General Management, Facility Management, and Administration, with invaluable guidance in operations as well.

Ankur Agarwal – Chief Operations Officer

R. C. Gupta – General Manager

Infrastructure Data drives disabled for safety purpose and thus to ensure that Client’s data is safe with us

Continuous CCTV monitoring and desktop sniffing

Switches from pro-curve HP, Manageable intelligent

.

Hybrid IP-PBX, ACDs and Configurable Soft dialer for Voice Support

Security through hardware firewall and UTM from Cyberoam25i, for anti-spam and intrusion prevention license2 high speed servers (Core2Duo PXR, 4GB RAM, 500GB HDD) for domain management and disaster management

Centralized and secure laser printing support

Secure FTP/Cloud option available for data transfer from and to the customers

Separate Voice Recording server for Vox file backup

TVS Gold keyboards to enable agents to move faster and accurate

Back up servers from Dell for redundancy and backup

Daily backup on external HDD and DVDs, to ensure that no data is lost and is safe

4Mbps Leased Line 1:1 Raw BW over Fiber, with a redundancy on RF.2 Backup Leased Line 1:1 2Mbps each as a backup from leading ISPs in India

Controlled access to internet and systems for Data security and data Policy

VPN for one of our client for Document Management and activation services – Blue Chip Client in Telecom

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Power back up using UPS (10kVA + 10kVA) and Generator (25kVA) for seamless working and 24 hours power backup

24*7 working capability, with expert data entry support with a workforce of 300+ agents

A seating capacity of 300+ (can be enhanced up to 500 depending on client requirements) live work stations with latest configuration from Dell

2 Delivery centers – one at the head office in Udaipur and the other at Hyderabad, a technology hub.

High speed scanners for scanning support, with volume handling capability of up to 25000 pages per day.

High speed and capable server from HP, to handle domain and networking with Windows Server 2008

Quality StandardsOur corporate goal is to achieve six-sigma accuracy (99.9991% based on total keystrokes) for key only data entry

To achieve accuracy standard rates of 99.85% or greater based on total keystrokes, information is processed using “key-key and verify” techniques (multiple-pass data entry), where an entire batch of work is keyed from image by two operators, returned electronically to the workflow program, and differences located and re-keyed.

Security Standards

Prior-employment verifications and criminal background checks are employed

Electronic / Biometric access control across all

All visitors require escort

All visitors require sign-in and visual examination

Employee access doors require magnetic card key

Motion detectors trigger alarms during off-hours

Servers are protected with anti-virus software

Internet access is through a firewall

Employees must sign confidentiality agreements

Five Splash requires a drug-free workplace policy which is published

Internal DVD and Disk drives are disabled.

Employs a revolving network password protection program

Disaster Recovery Equipment Failure – Five Splash has designed it’s systems with the following considerations: server redundancy, telecommunications failure, and data backup.

Server Redundancy – Five Splash employs multiple servers with dual power supplies and RAID5 hot swappable drives. All of our Information Solutions mission-critical servers are supported by APC UPS systems.

OUR SERVICES

Back Office Support Services

Document & Data Mgt. Services

Software Development Services

CAD Services

Digital (E-Pub) Services

Call Center Services

Back Office Support Services

We are present at the back of numerous retail giants, leading telecom cos., and other blue chip cos.

We provide remote services to the customers by logging into their systems based out across the globe, providing services including Invoices, tax calculations, customer enrollments etc

Our comprehensive email and chat management services are being devised in an effective and useful manner, such that it becomes the win-win situation for both, the customers and us.

Document and Data Management Services

We provide document management services that ensure optimum efficiency and productivity

Our data entry services are of high quality, delivered on time and are cost effective

Our security policy ensures that our entire client’s data are safe with us

Data Capture Qualifications

• Management team with 80+ cumulative years of capture experience

• Experience working with the leading health insurance companies

• Experience processing more than 150,000 forms per day

• Experience in domestic and offshore data entry options

• Integrated OCR systems and services (combining ICR, Bar Code Reading and OCR with data entry services)

• High Speed Scanning and Digitization (up to 25,000 pages per day)

• Indexing of Documents and Warehousing dispatch for ease of traceability

Custom Application Development Services where off-the-shelf products do not provide requisite functionality or where cost benefits do not accrue in customizing such products.

Software Development Services

We primarily provide application developments in the following segments:

1.Banking and Finance2. Back office Solutions / CRMs / Document Management3.Healthcare Management Systems4. E-Commerce Industry5. Retail Management Services

Offerings: We offer a wide variety of services to address the requirements in the application development space:

• Requirements Management – Mapped with Business Processes• Platform Evaluation and Architecture• Application Architecture and Design• Development and Deployment• Threat Modeling, Security Analysis and Implementation• TestingBenefits• Dedicated Technology Cell to drive technology innovation and best practices• Expedited deliveries through usage of frameworks, reusable components and global delivery model• Scalable and extensible architecture to protect proposed investments and maximize ROI

CAD Services• Concept creation• 2D shop drawing• Plastic• Sheet metal• Machined components• 3D modeling using• Hand Sketch• Blue print• Jpeg file• Auto cad data• CAD conversions of parts and assembly• 2D to 3D

• Assist in producing 3D models using Catia V5, I-Deas and UG NX5 • Effectively reduce the cost of producing in-house and • take the hassle out of taking old out of date Legacy drawings and converting them into actual 3D models.

• eBooks Conversion• Data Capture• Keyboarding• Scanning and OCR• Data Conversion• Archive and Legacy Conversion

Digital (E-Pub) Services

• Partnered with Global leaders for their Digital Publication Services

• Team of technical and analytical experts is capable of working on E-Pub, HTML and XML conversion, tagging, style sheet, content writing

• We provide integrated end-to-end services with a distributed model, while adopting de-skilling approach (to fit in our Operations Model)

Call Center ServicesInbound Call Center Services• Answering Service• Customer Service• Help Desk / Technical Support• Inquiry Handling• Interactive Voice Response• Inbound Sales• Order Taking

Outbound Call Center Services• Appointment Setting• Telemarketing Services• Market Research and Survey• Collections• Follow-up• Lead Generation

Business Verticals We Cater ToBFSI• Cheque Management / Digitization Services• Old Records indexing and Digitization for ease of Records Keeping and Risk Mitigation• Accounts Processing Services• Collection Services – Back Office and Calling verification (outbound)• Insurance Application Processing (Scanning and Digitization)• Call Center Support – Outbound (Offers and Marketing, Up Selling)• Call Center Support – Customer Service and Experience Desk• Mortgage and Deeds document digitization and indexing Services

Real Estate• Lead Generation Services (Cold to Hot lead conversion)• Posting requirements of Customers on leading Real Estate Services portals• Data Mining Services – To ensure that our clients approaches best potential customers / buyers, by providing them with a updated and filtered data• Back Office Operations – Transactions Processing• Telemarketing Operations• Tele Sales Operations

Telecom• Back Office Operations and Document Management• New Applications Pickup from Market• Auditing as per respective guideline• Processing of Application• Volume Scanning and digitization• Indexing for Warehousing• Market Analysis• Entire Customer Life cycle Management

E-Commerce• Secure E-Commerce Development Support• Platform Management and dynamic updates as required in E-commerce• Competition Pricing and Products analysis• Email and Chat Support for best Customer Shopping Experience• Customer Services/Inquiry Support – Inbound Services• Customer Satisfaction Surveys, Visit Tracker – Outbound Services

Retail• Software development Support• Scheduled Maintenance• Back Office Operations and Support (Email and Chat management)• Rebates / Discounts / Claims processing• Customer Services/Inquiry Support – Inbound Services• Customer Satisfaction Surveys, Experience Logging, Tele Sales etc – Outbound Services

The Five Splash AdvantageOne Stop SolutionWe provide one stop solution for all your outsourcing needs, including software development for the process setup. Accounting, back office operations, managing calls, developing and managing CRMs, processing payments, invoicing, document digitization

Quality AssuranceWe follow stringent quality parameters, with delivering capability of up to 99.95% accuracy, using methodologies like double entries, pre-check with available database, using high end OCRs, software validation, address database verification with authorized licensed software, etc.

Project FlexibilityWe are flexible enough to carry out urgent projects with turn-around time as low as 2 hours, thus enabling us to make you rely on our services, even in time of emergency.

Highly Competent TeamWe have a dedicated team of highly experienced and multi-skilled professionals with more than 1,00,000 man hours of experience in non-voice BPO and data entry related works.

Competitive PricingOur low base operating cost model enables us to deliver our clients best with highly competitive prices as compared to industry standards. Our operating cost can be as low as $2 per hour per agent, based on the work content and volumes

OUR CLIENTS SAYSIt feels great when we do something for the first time, and get the right people to do it! We had our first vendorship trial and we found you and I am so glad that we did.Marketing Manager, International BPO

I am glad to inform you that over the past couple of years you have improved a lot. And, now we can rely on you for any work we need to get done. Keep it up!- Outsourcing Manager, Non Voice BPO

Five Splash, I believe, is the best outsourcing partners we have got so far.- Operations Manager, Renowned International BPO

Your team did a fantastic job. It would have been a nightmare for me to compile data from that huge database. I look forward to working with you again.- COO, An Advertising Firm

We believe we found you at the right time. I couldn't have expected to get my work done with such lightening speed and accuracy. Kudos to your team!- Marketing Director, Renowned Operations Firm

Our OfficesHead Office55, "Sankalp", Laxmi Nagar,, Sector-8, Hiran Magri, Panerion Ki Madri, Udaipur, RJ 313002

PHONE: 0294 248 1747

EMAIL: info@fivesplash.in WEB: www.fivesplash.in

Hyderabad OfficeFive Splash Infotech Pvt. Ltd.Plot No.44, Near Auto Stand, 9th Phase, K.P.H.B. Colony, Kukatpally, Hyderabad – 500072

PHONE: 0294 248 1747

EMAIL: info@fivesplash.in WEB: www.fivesplash.in

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www.fivesplash.in

THANK YOUFor Your Time and Patience