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2
Your overall satisfaction with Epik We improved our overall performance since the last report
decreased the % of displeased clients We also
% of ‘Extremely Satisfied’ and ‘Satisfied’ clients are up from last year
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What you really liked about Epik Many expressed satisfaction with our responsiveness of tech support, speed of internet and reliability of internet & voice
Internet Speed 43% liked
Voice Reliability 45% liked
Overall Reliability 50% liked
Tech Support Responsiveness 46% liked
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Improvement suggested by you
Customer Service
Tech Support
Technology
Majority of suggestions were related to: Few on Sales
Project Management
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How you rated Epik on price & value
A high percentage
of you expressed
satisfaction on
Price & Value
Your preferred method of communication
8
PERCENT Preferred Email Communica6on 70
Most Popular
We are not surprised!
Put addi6onal effort to win more of your ‘Extremely Sa6sfied’ and ‘Very Sa6sfied’ opinions
Service Performance
Fine tune to meet your needs and reduce dissapointments
Keep you in the loop so you know and not guessing
Tech Support Communication
The message you gave us
9
C B A
We actually exceeded our survey response numbers from last year.
Draws and Giveaways
And yes…that you love
10
PERCENT INCREASE 300
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Our broad goals to serve you better Improve the quality of service in the areas you value most
Tech Support Customer Service Technology
And introduce regular communication to keep you informed