Consultant in Works

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CTSO, The Ideal Partner for your Home Improvement

Because you deserve the best

Contact CTSO France: 75 bis av. St Marie 33470 Gujan Mestras

Luxembourg : 152, route de Longwy L-4831 Rodange Suisse : Av. De Longemalle 21 1020 Renens Tél: +33 820 221 421 Email: info@ctso.eu

Web: www.ctso.eu www.ctso-reseau.eu

Why integrate a dynamic net-work of Build-ing Consultants with Builders?

The building sec-tor, one of the first sectors of the Brit-ish economy, en-

joys good growth: Total turnover of British building companies is one the highest in Europe: €216 billion excluding VAT in 2008. Sustained growth of the new con-struction market for many years. Current economic conditions foresee a drop in the new property market in 2009 and consequently a new bal-ance between construction and the renovation of old property (very ac-tive market). The results of this sustained market show how it can be important to inte-grate a dynamic and innovative net-work, with real career prospects: Become a Consultant! Olivier Paret

◊ CTSO: A smart choice! CTSO is a recognized brand, tightly-knit and strongly focussed on servicing customers’ needs. CTSO offers attractive franchise fees and no royalties, giving you the choice of where you want to set up as well as exclusivity in a defined zone. Dynamism, a pat-tern of success and brand recognition are the key elements of our proposition.

Proven know how By drawing on our ex-perience, you will have access to our top-performing and innovative methods.

Our brand values Professionalism; Precision; Performance; Proximity; Sharing. These values are at the heart of our approach.

Openness CTSO is not a ‘closed shop’. You don’t need building sector experience to become part of our network of Consultants. We welcome young, ambitious, driven people – or companies – who are used to leading a team and who want to be part of a dynamic, growing network.

Strong growth – together Wherever we go, we work as a team. Regular network meetings help us to share knowledge and keep our Consultants up to date and full of enthusiasm.

◊ Financial conditions: No Royalties on your turnover!

Nb Post Boxes Brand name fee / year

Advertising fee / month

0 - 40 000 3 000 € 350 €

40 000 - 80 000 4 500 € 350 € 80 000 - 120 000 6 000 € 500 €

120 000 - 160 000

7 000 € 500 €

+ 40 000 post boxes

+ 2 000 € + 100 €

You want to create your business And benefit from network advantages?

◊ CTSO accompagnies you in your project: - We check up on your ability to become a Working Consultant - We check up on your sector - We help you choose financial partners - We help you start your business

◊ CTSO passes on to you its know how: - Technical and commercial training course - Commercial and administrative organization (Action Plans) - Management - Communication and Marketing

◊ CTSO is present every day: - Network organization - Regular meetings - Ongoing training course - Legal support - Partnerships Due to more and more important demands from our clients we do what is necessary for our franchi-sees to reinforce the quality of our network.

◊ CTSO optimizes your communication: - Website www.ctso.eu // www.ctso-uk.co.uk - Website listed on the best search engines - Internet Advertising - Publications in national and inter-national press - Internal marketing service (sales help and advice)

EcOlO-TravO (EcOlO-wOrks)

As part of the FECT (EFCW: European Federation of Con-

sultants in Works), CTSO has created a label EcOlO-TravO

(EcOlO-wOrks) for ecological work. Today this label is being

certificated by French organisms, and we are fighting to

make it recognized by the European

government. Registered by the WIPO

and as part of the CTSO image, it al-

ready allows consultants to provide

their customers with ecological esti-

mates, which will give a possibility to

get 0% interest loans or tax credits.

CTSO Initial Training 1. Commercial training (2 days) The CTSO Consultant acts as a middle-man between the prospective cli-ent and the tradesman, helping to determine a quote for a fair price. He brings service and care to his clients. However, there is a commercial part in work . CTSO organizes an initial training course in the following areas: • Explanation of a CTSO consultant’s work • Explanation of the Partnership between a

CTSO Consultant and the craftsmen • Personal Development • Customer Care • Training and Development • Hospitality

Themes: • Understand what customers want, need, think and feel • Ensuring satisfaction • Taking responsibility • Language skills • Vocabulary • Pronunciation • Tone • Listening skills • Problem-solving skils • Flexibility • Initiative and proactiveness • Task orientation

NB: The dates of the commercial and building training are defined at the time of contract signature.

CTSO Initial Training

You and your CTSO consultant:

how the partnership works

Client Name……………………………………………………………………………

Address………………………………………………………………………………....

Area code……………………City……………………………………………………

Phone (landline)……………………Fax……………………Mobile………………………

Email……………………………………………………………………………………

Dear Sir/Madam, First, thank you for contacting a CTSO consultant in relation to the work thet you have in

mind. Your relationship with CTSO is not a commercial one, as our service is free to clients. Your

CTSO consultant is not there to ‘sell’ you a particular craftsman or business; he is simply on hand to advise and to help you to make the right choices.

Ultimately, you will choose the craftsman/business with whom you wish to work, just as

you have decided the nature of the work to be carried out. CTSO does not have an exclusive agreement with any craftsman or business , and your CTSO consultant will try as many companies as it takes in order to find the one that best suits your individual needs.

If your CTSO consultant suggests a craftsman/business, you can be reassured (1) that they

have been thoroughly assessed for the quality of their work, (2) that they are qualified and capa-ble of completing your job and (3) that they (and all employees) are registered and legally compli-ant. All craftsmen/businesses that work with CTSO must sign a quality charter covering all relevant commercial, technical and legal issues.

No matter what the job is, CTSO does all the background work for you!

Here is a typical example schedule of a project involving CTSO:

• The first visit (today) will enable the CTSO consultant to: discuss your project; understand

your objectives; ask questions and give you an opportunity to ask questions; and assess the number and type of artisans/tradesmen you will need for the job.

• With a clear understanding of what you wish to achieve, the consultant will begin the search

for the people best suited to the project. In this respect, he will be able to draw on a net-work of qualified, approved and relevant artisans/tradesmen; the ultimate choice will de-pend on professional quality and also the specifics of your project. And don’t worry – no matter how specialised the work you wish to have carried out, CTSO will find the right com-

CTSO Initial Training • With your agreement, he will arrange for the relevant tradespeople (we suggest 2 or 3 repre-

senting each relevant sector/skill) to make a first visit and provide you with a quote. These 2 or 3 will have been selected from at least a dozen possible candidates; each is likely to have a different view of the project and a different proposal or set of options on how to approach the work. The consultant will accompany each of them during this first visit, explaining your ideas and objectives, and this will help to speed up the process considerably.

• Within an agreed period of 10 days, all the tradespeople who have been invited to quote for

the job will send the relevant information to the consultant. This will allow the consultant to examine each quote and seek additional information if needed.

• The consultant will then arrange a meeting and present you with all your options. We think

you will be pleasantly surprised in terms of price – another key advantage of working with CTSO – and of course, the technical ability of all tradespeople involved will already have been verified. This meeting will give you the opportunity to request further clarification of the quote (any aspect) from the tradesperson/company involved.

• Once you have made your choice(s) – with final adjustments to the proposal, if necessary –

you provide your CTSO consultant with a cheque payable to the company or companies in-volved. As mentioned, you do not pay CTSO – our service is free. We agree a commencement date with the artisans/tradesmen… and the work begins!

While our legal/formal role ends at this point, we are always close at hand – and happy to

help.

We'll be there when work starts, to ensure everything goes to plan. We’ll make regular visits to ensure all promises are being kept. And in the unlikely event that anything goes wrong or that you become concerned about any aspect of the project, we’ll be there to support, assist and mediate if necessary.

Our strength is in working with different artisans from different sectors. We respect

them, and they respect us. But ultimately, we are in charge – and if we ask for something, it’s in their interest to comply.

Our goal in all of this to ensure that your project is completed to your satisfaction. We

hope you will see us as your partner, one that saves you time and money, provides you with advice and expertise – and does it all for free!

Call any time – your CTSO consultant is always ready to help. Their details:

CONSULTANT NAME CTSO………………………………………………

Address………………………………………………………………………………....

Area code……………………City……………………………………………………

Phone (landline)……………………Fax……………………Mobile………………………

Email……………………………………………………………………………………

CTSO Initial Training 2. Building training (1 day) CTSO is not a ‘closed shop’. You don’t need building sector experience to become part of our network of Consultants. However, the Consultant does have to understand the key elements in building.

Program objective:

Develop a wide range of basic building skills—from groundwork, carpen-try, electricity and painting to plumbing and heating. Training also inclu-des painting, papering, and tiling skills —needed to maintain and renova-te residential properties and commercial buildings.

ecOlO-travO / ecOlO-wOrks: Be prepared for the future by learning green skills, technologies, methods, energy-efficiencies and conservation.

NB: The dates of the commercial and building training are defined at the time of contract signature.

CTSO Initial Training 2. Building training (1 day)

CTSO meetings

Strong growth – together Wherever we go, we work as a team. Regular network meetings help us to share knowledge and keep our Consultants up to date and full of enthusiasm.

The CTSO meeting at Clermont Ferrand France

March 2010

The CTSO meeting at Clermont Ferrand France

March 2010

The 1st CTSO meeting Arcachon France

September 2009

CTSO communication

In partnership with international communication companies CTSO accompanies its members by developing and reinforcing its image.

CTSO communication

In partnership with international communication companies CTSO accompanies its members by developing and reinforcing its image.

CTSO communication CTSO MAG

The CTSO online Magazine (www.journalctso.com) has been launched in July 2009. This monthly publication provides its readers (consultants and people at large) with home building, home improvement and CTSO network news……..

ECOLOGY

NETWORK

HOUSING

SECTORS

NEWS

BUILDING

CTSO website promotion Www.ctso.eu

85% of Internet users use search engines to find suppliers and products. To increase the profitability and traf-fic to its website, CTSO works its web-site promotion. The techniques involved in website promotion include site developmen, copywriting, SEO (search engine opti-mization), pay-per-click management and search engine submissions. CTSO lists its site at the most popular Internet directories which send us substantial amounts of traffic and affect our ranking in various search engines.

CTSO key figures

Month Nb Consul-

tants Nb Sub-

consultants Nb Represen-

tatives

February 2009 1

March 2009 2

April 2009 3

May 2009 5

Juin 2009 7

July 2009 10

August 2009 14

September 2009 18

October 2009 23 1 1

November 2009 26 4 2

December 2009 28 4 2

January 2010 31 5 3

February 2010 33 6 4

March 2010 36 7 4

April 2010 40 9 5

May 2010 42 9 6

TOTAL 57

Nb

0

10

20

30

40

50

60

Nb

Fe

bru

ary

20

09

Ma

rch

20

09

Ap

ril 2

00

9

Ma

y 2

00

9

juin

-09

July

20

09

Au

gu

st 2

00

9

Se

pte

mb

er

20

09

Oc

tob

er

20

09

No

ve

mb

er

20

09

De

ce

mb

er

20

09

Jan

ua

ry 2

01

0

Fe

bru

ary

20

10

Ma

rch

20

10

Ap

ril 2

01

0

Ma

y 2

01

0

TO

TA

L

Nb Consultants

Nb Sub-consultants

Nb Representatives

CTSO key figures Estimated budget / CTSO sector setting up

Licence Entry Fee hypothesis calculation: sector of 400,000h (160 000 post boxes) worked by one single

consultant (without sales representatives).

Total Costs & Receipts / Year 1

Total Results / Year 1

brand licence depending of the sector size (see the prices) 7 000,00 € before tax

advertising fee (see the prices) 500,00 € before tax

registration 500,00 €

total cost to pay at the contract signature 8 000,00 €

- €

10 000,00 €

20 000,00 €

30 000,00 €

40 000,00 €

50 000,00 €

60 000,00 €

70 000,00 €

80 000,00 €

90 000,00 €

100 000,00 €

1 2 3 4 5 6 7 8 9

10

11

12

tota

l

mobile phone

phone + internet

travel expenses

setting up expenses

local advertising

accountancy

advertising fee

Total costs

RECEIPTS

-50 000,00 €

- €

50 000,00 €

100 000,00 €

150 000,00 €

200 000,00 €

250 000,00 €

300 000,00 €

1 2 3 4 5 6 7 8 9 10 11 12 13

Total costs

RECEIPTS

monthly result without

salary

added up result without

salary

salaries

costs on a base of 50%

salaries + costs

Building industry key figures in 2009-2010 Construction industry in the European Union

Small companies employing less than 20 employees make up 97% of companies and 44% of the Eu-ropean construction sector turnover.

Building industry key figures in 2009-2010

Building industry key figures in 2009-2010

Building industry key figures in 2009-2010

Building industry key figures in 2009-2010