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©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Employee Performance Management
Building A Strong Corporate Culture
Sumeet KapurCEO, Global Groupware Solutions Ltd.December 8, 2011
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Sumeet KapurFounder & CEOGlobal Groupware Solutions Ltd.
• Apart from overall leadership of the company, leads marketing, sales & customer success teams and provides HR domain expertise for EmployWise™ product design
• B. Com, University of Delhi, PGDBM (MBA) from XLRI, Jamshedpur • Serial entrepreneur with 23+ years experience in IT industry• Previously worked with Tata Unisys (since merged with TCS) and Wipro
Systems• Co-founded Chipsoft Technology a multi-vendor IT support services
company in 1990 • Founded Global Groupware Solutions Ltd. In 1999• Pioneered SaaS in India by launching Smiles™ CRM in 2001 and now
EmployWise™ in 2008
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
What is a Corporate’s Culture
• Shared experiences, values, norms, assumptions and beliefs that shape individual and group behaviour
• Every organization has a culture; strong or weak, good or bad• It’s culture determines the way that people interpret,
think/feel and respond to situations and events
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Visible and Invisible Elements of Culture
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Dimensions of Culture
• Innovation: We love change vs. Follow the rule-book • Power & Authority: Centered around a few vs. Empowering
the Individual• Risk-taking: Last-to-jump vs. Bet-the-company• Individualism vs. collectivism : Organisation is all that
matters vs. Employees welfare driven
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
What Makes a Corporate’s Culture• Origins: Where and who • Geography: Society to which the company belongs
– Norms and values: Power distance, Attitude-to-risk, Individualism vs. collectivism and Aggressiveness
• People: Mind-sets, history and values. Individual but also groups formal and informal
• Leadership Behaviour: single most important factor in driving culture
• Even if not engineered a culture develops – Adapting to external environment; and – Internal “social structures” driven by personalities– Growth: Org size, stature in Industry
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Building a Strong Corporate Culture
• A strong cultures help firms operate like well-oiled machines, cruising along with outstanding execution as people think and respond similarly
• A strong culture is not necessarily good!• A positive culture enables people to think, deliver their best,
be happy and stay longer • Build a strong culture but also build a good culture
– In a company with a strong and positive Where culture is strong—people do things because they believe it is the right thing to do
• Building a strong corporate culture…
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Step #1: Decide What do you want to be?• Leaderships values • Strategic business objectives• Time horizon• Culture’s “Purpose”
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Step #2: Articulate The Culture
• Mission: Why we exist?• Values: What do stand for? Shareholders, Customers,
Employees and Community
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Step #3: Re-engineer for the Culture
• Control systems: Promoting your values• Org Structures: Levels, hierarchies, reporting lines• Power structures: Who calls the shots, delegation levels, • Traditions, rituals and symbols
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Step #4: Live it
• Lead by example. Leaders must walk-the-talk• Don’t hire culture misfits• Fire for culture destruction• Create stories that get remembered and handed-down
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
How do you know you have it?
• Your corporate culture is a living thing and it lives each moment through what your people say and how they act.
• Judge your culture from the way it is understood and expressed by a newcomer. What she actually observes is what you will hear
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Changing The Corporate Culture
• Hard to put in, harder to change• Strong cultures outlast products, services customers, leaders
and founders
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
©2011 Global Groupware Solutions Ltd.© 2011 Global Groupware Solutions Ltd.
Thank you!
I would be happy to exchange ideas and take questions anytime. Please write to me at [email protected]
Our Next Webinar:“Leveraging HR Technology to Meet Challenges of 2012” by Jaskaran Khurana and Yu Yu Din on December 15, 2011