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1) Learn How Manufacturers Can Leverage eCommerce 2) Learn How to Systematize Business Processess 3) Learn How to Access Your eCommerce Readiness
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EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Agent Technologies, Inc.
www.agenttech.com
Ben Moore
OverviewOverview What is eCommerce? eCommerce Facts & Predictions eCommerce benefits for Manufacturers Price Quoting Process Our Implementation Process Determining Your eCommerce
Readiness Questions & Answers
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
What is eCommerce?What is eCommerce?
Deals with using the Internet, digital communication and IT applications to enable the buying/selling process
The Gartner Group
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
What is eCommerce?What is eCommerce?Online Price Quote System - allowing customers to generate
price quotes online
Selling Products Online - allowing customers to configure and purchase online
eFactory (tm) - sending online customer configured orders to the plant floor
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
eCommerce Facts & eCommerce Facts & PredictionsPredictions
Over 80% of US companies have experimented with some form of online procurement
Nearly 40% of manufacturers provide customer order status online
Investment in e-business initiatives is on the rise driven by productivity increases and cost savings.
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
eCommerce BenefitseCommerce Benefits
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Grow Revenues
CustomerService
Cut Costs• Internet orders normally
cost less than $1/order while phone/fax/mail orders cost more than $4/order
• Elimination of errors and duplication of effort, fewer shipment returns
• Redeployment of key personnel used in generating price quotes Customer Service
• Enhance loyalty
• Improve customer satisfaction
• Share informationSource: Gemini C4 Lab Analysis.
Grow Revenues• Open for business 24
hours/day - 7 days/week
• More Qualified Leads - leading to more sales
• Ability to cross sell
Cut Costs AT
eCommerce Benefits for eCommerce Benefits for ManufacturersManufacturers
Companies that have electronic access to their suppliers’ inventory data turn their inventory 13 times per year, versus nine for those that do not.
Companies with online order processing can turn an order over in 21 days, versus 26 days for companies that do not have such capabilities.
Companies that enable their sales force to view customer orders and product information online have between 27 percent to 38 percent fewer employees in their sales departments.
Companies that allow customers to configure their order at the point of sale ship orders in 14 days versus 29 days for companies without such a feature.
E-Commerce Trends Index by Ernst & Young and the National Association of Manufacturers
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
CurrentCurrentPrice Quoting ProcessPrice Quoting Process
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Future Future Price Quoting ProcessPrice Quoting Process
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Online Price Quote/ Online Price Quote/ Configurator benefitsConfigurator benefits
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Product Configurators offer a 25% reduction in cost of sales by decreasing the number of technical sales support staff to the number of sales staff required.
Product Configurators will provide sales organizations with a 2% increase in
win rate and order size resulting in a 5.4% increase in revenues.
Product Configurators offer a 50-70% reduction in rework expenses for organizations with a 25% or greater order error rate. 25% is the industry average for made-to-order/assemble-to-order manufacturers.
Gartner Research
Our Implementation ProcessOur Implementation Process Assess Current Manufacturing/Sales Process for Product Assess Current Manufacturing e-Commerce Readiness Identify Product Components from Bill of Materials Identify Sub-Assemblies and Overall Product Hierarchy Identify Configuration Rules including Configuration Order Identify “Rules” to Map Sales Process to the Configuration Get People to Use the System !!!
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
The ValueThe Value e-Commerce Assessment - identifies how the
organization will support the e-commerce vision
Sales Process Assessment - standardizes sale process
manufacturing Process Assessment - identifies areas for Process improvement and product standardization
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Our AssessmentOur Assessment
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Opportunity AS-IS TO-BE The Road Ahead
e-Commerce Assessment
Quantify the e-Commerce Value Proposition for company <xyz> (size of market, etc.)
Documentation of current Manufacturer’s e-Commerce Readiness
Architected solution to deliver the opportunity
Steps in moving from current e-Commerce Readiness State to Final State
Sales Process Assessment
What is the Sales Process Opportunity, How much can be saved in terms of time off of sales cycle, How much can the cost of a sale be lowered
Detailed Diagram of current sales process with current bottlenecks highlighted (normally points where expert knowledge is needed).
Architected sales process that will deliver the opportunity
Steps in modifying sales process in order to move the current state to the final state with time milestones and quantifiable deliverables
Manufacturing Process Assessment
What is the Manufacturing Process Opportunity, How much can be saved in terms of cycle time, financial impact of manufacturing process improvement (job shop routing, shop floor layout, manufacturing cells, lean manufacturing concepts, supply chain strategy, machining capabilities, workforce capabilities, etc.)
Detailed Diagram of current manufacturing process with current bottlenecks/opportunity areas highlighted
Architected manufacturing process that will deliver the opportunity
Steps in modifying manufacturing process in order to move the current state to the final state with time milestones and quantifiable deliverables (steps could include systematizing parts, process, etc.)
Benefits of SystemizationBenefits of Systemization Standardize the Variability Offered in the Product, Not the Product
– cost benefits of standardization– market benefits from offering wide range of custom products
Group Technology Coding Scheme For– immediate pricing– immediate delivery quotes– template-based product engineering– dynamic creation of Bill-of-Materials
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
>>> Cost reductions with increased market opportunities
GE Service PartsGE Service Parts 115 machine tools, 24 NC, ~250 direct employees 350,000 products per year 25,000 unique product designs per year 15,000 orders per year a classic job shop Won Society of Manufacturing Engineers’
prestigious LEAD Award for their PRC concept and supporting systems
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
GE’s MethodologyGE’s Methodology
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
•Divide Product Offering into Families–members of a family have similar blueprints and production processes
•Create Blueprint Templates for Each Family
•Create Coding Scheme
•Create Software Utilizing PRC System–sales support
–generative engineering / process planning
–scheduling system
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Determining Your Determining Your eCommerce ReadinesseCommerce Readiness
What is your Ns%? - Ns% = Hours of non-sales personnel/total hours to generate rough price quote
How much does an order cost?- personnel time, facility time, rework, etc.
Calculating your Internet Opportunity- lowering operating costs, improved turn around, expected volume, keeping existing customers, etc.
How will you support eCommerce- accessing current customer service and computer abilities of your organization
For our detailed eCommerce Readiness Assessment, contact us at [email protected]
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
Questions & AnswersQuestions & Answers
EeCommerce 4 Manufacturing (sm) Solutions
AT Agent Technologies, Inc.
For More Information:
Agent Technologies, Inc.eCommerce 4 Manufacturing (sm)www.agenttech.com866-561.7756513.942.9444