EAS Intelligence the key to higher profits

Why EAS Intelligence

Measurable Store Performance

Additional Shrink Reduction

Improved Service Response

Carbon Footprint Savings

Increased EAS ROI

/ 2 /

Nuisance alarms desensitize staff and customers

to alarm events, reducing the deterrent value of

the exit system

Increase in Organized Retail Crime results in

higher losses

Equipment issues, i.e., unplugged devices, cause

item deactivation failure and cause 50+% of false

alarms

Equipment downtime impacts the retailers’

shopper experience and associate confidence in

their EAS programs

Inadequate EAS reporting and lack of visibility

allow the issue to grow unnoticed and impact

retailers’ bottom line

Retailer Challenge

/ 3 /

Preventing Erosion of EAS effectiveness Over Time T

he

ft R

ate

Time

Theft Rate

without EAS

Shrink

Reduction

Optimum EAS

Performance

Forces

Reducing EAS System

Effectiveness

• Low compliance

• Unintended alarms

• Unplugged systems / sabotage

• Poor tuning / interference

Forces to Ensure EAS Effectiveness

• Compliance enforcement

• EAS monitoring

• EAS reporting

• EAS remote service

/ 4 /

Retailer Benefits

Maximize EAS effectiveness

Service EAS systems remotely

Reduce EAS power consumption costs up

to 40%

Increase EAS system uptime and decrease

service calls

Report on EAS compliance to highlight

training opportunities

Reduce non-theft alarms by capturing

EAS alarm reasons

Ensure proper response to EAS alarms

and reduce shrink

Improve

Profitability

Increase

Operational

Efficiency

Improve

Shopper

Experience

Enhance

EAS

Expanded portfolio of mission-critical

solutions and services that deliver

significant retailer profitability and

operational efficiencies

Provides decision support that answers

challenging retail performance and

security questions

Captures, interprets, reports and

intelligently responds to real-time

operational data from:

• Stores

• Employees

• Inventory

• Shoppers

Why Tyco Retail Solutions

/ 6 /

/ 7 /

Tyco Devices in Nearly 185,000 Stores

Worldwide

Extensive, Diverse Retail Experience

Across a range of industry sectors and global geographies

From single-store deployments through

large scale, enterprise-wide rollouts

EAS Intelligence

• Improve Shopper Experience

• Save Energy

Traffic Intelligence

• Increase Conversion Rates

• Drive Revenue

Inventory Intelligence

• Improve Inventory Accuracy

• Reduce Out of Stocks

Moving Beyond Loss Prevention

EAS Intelligence

Traffic Intelligence

Inventory Intelligence

Store Performance

Platform

/ 8 /

Retailer benefits:

• Increased operational efficiencies

• Elimination of technology duplication

• Streamlined, centralized system

administration

• Integrated data and processes

TrueVUE Store Intelligence Platform

/ 9 /

Multi-Sensor Portfolio

From embedded to overhead monocular, and stereo devices

Unique EAS Integration and Enhancement

Direction-based alarm suppression, alarm reporting, power

management

Multiple Deployment Options

Store only, enterprise or hosted deployment options

Enterprise Health and Device Management

Remote configuration and device management

World-Class Monitoring

ADT monitoring services provide real time pro-active

problem detection and resolution

Professional Services

Project management, solution architecture design,

equipment optimization, comprehensive in-store training

Why Our EAS Intelligence Solution?

/ 10 /

Ultralink: Alarm management device to capture,

mine, and report on data related to EAS alarms as

well as traffic counts at monitored doorways. Enables

structured response procedures to increase EAS

effectiveness and reduce shrink.

• Time, date and location of EAS alarms

• Alarm response time

• Alarm cause

Multiple Alarm Data Management

Devices

Local Device Management: Data management

device to improve overall store performance.

• Collects data from all connected EAS and

traffic devices within the store environment

• Connects and enables remote setup,

firmware updates, and diagnostics of up to

124 devices per store from a centralized

location

• Provides time, date, and location of EAS

events

LDM II

(CBC-4055)

Ultralink

(CBC-4020)

/ 11 /

EAS Data Management

Features:

Collects data from up to

16 EAS connected

devices within the store

environment

Connects and enables

remote setup, firmware

updates, and diagnostics

of up to 16 devices per

store from a centralized

location

Overhead Traffic Devises with EAS Data Management

Functionality

Controller Compatibility

9040

or

Controller

Firmware

Overhead

Firmware

Interface to TrueVUE Interface to controller

TrueVUE Reporting Engine

&

TrueVUE Enterprise Manager

/ 12 /

In-store, retailer is able to

manage, identify and

respond immediately to EAS

events with instant results

Corporate, allow company to

control sensitive

information, streamline the

process to increase

operation efficiency

Hosted (FUTURE), leverage a

“Software as a Service”

model to provide reporting

to optimize store operations,

improve shopper

experiences, and reduce

shrink

Multiple Deployment Options

Counter Counter and EAS

detectors

Enterprise

Reporting – Hosted Or Local Enterprise

Manager Option

Counter and EAS

systems Counter

BIC-2300 Ultralink BIC-1100 LDM II

AND/OR AND/OR AND/OR

Customer or Tyco Network

/ 13 /

Robust Reporting Platform

Out of Box Reports Dashboard Views Operational Insights

Designed to Meet the Enterprise Needs of Today’s Retailer:

• Robust engine with powerful features

• Out of box report content – dashboards, operational

insights, etc.

• Extremely scalable – support 1000’s users

• Flexibility to incorporate custom reports

• Enterprise distribution and auto-update support

/ 14 /

Dashboard Reports

EAS Dashboards Provide a Quick Overview of:

• Alarm, detacher and deactivator metrics

• Site, division or enterprise levels

• Drill-down data for all key metrics with a click

/ 15 /

Standard Alarm and Scorecard Report

Display Alarm Counts and Alarm Details:

• Summarized for the store or division

• Most include drill-downs to more detail

• Graphical displays for easy data

presentation

• Understand employee responsiveness to

EAS alarm events

/ 16 /

Exception Report

Show only critical data by defining exception criteria:

• You customize the criteria to define these reports

• Show only the data that meets your specific criteria

providing actionable data

/ 17 /

Device and Diagnostics Reports

Provide Service Departments with Health

Metrics:

• Obtain key information about all connected EAS

devices

• See detail at the individual store level

• View diagnostics for devices on demand

• Reduce unnecessary service calls

/ 18 /

Health and Device Management

Enterprise Layout with Site Status

View Device Details Site Network Topology

Site Device Alerts

Site Details List with Site Status

View Device Event History

TrueVUE Enterprise Manager

View Status of Traffic Device Portfolio:

• Summary of devices on line and functioning

• Historical device functionality

• Alert generated when devices go off line

• Quick summaries at site and enterprise level

/ 19 /

Remote Diagnostic Center services

provide

• Service support for mission critical

applications

• Monitoring for over thousands of remote

network devices (fixed & mobile)

• Real time and proactive health monitoring

98% of service tickets resolved over the

network or phone

Remote device management to centralize

critical technical expertise

Largest group of retail focused field

technicians in the world

World Class Monitoring Service

/ 20 /

ROI study facilitation - directly or with external organizations

Overall solution architecture design

Custom work flow and/or report development

Pre-project qualification and project coordination

• Site survey and infrastructure analysis

• Equipment staging and validation

Equipment installation and optimization

Management of tagging processes by location

Comprehensive in-store training program

• Technical training on system components

• Operations training – focus on complimenting existing processes

On-going solution service and support

Professional Services

/ 21 /

Customer Information

Apparel footwear, accessories, fine and fashion jewelry, beauty products, home furnishings , etc. Retailer with 1,100 department store sites.

Customer business issues

Increased nuisance alarms, unsatisfactory shopper experience and reduced EAS system integrity

EAS service costs rising year over year

Pilot Results

50% alarm reduction; improved customer satisfaction & system integrity (soft)

Identified 15% of the EAS systems had been rendered inoperable, reducing their potential shrink impact

Potential 20-30% reduction in service calls with EAS intelligence

EAS Intelligence: Use Case

Copyright © 2012 Tyco Retail Solutions. All rights reserved. TYCO, SENSORMATIC and the

product names listed in this document are marks and/or registered marks. Unauthorized use

is strictly prohibited.

0

100000

200000

300000

400000

500000

600000

700000

Oct-Dec

2010

Jan-Mar

2011

Apr-Jun

2011

625704

401976

335708

Alarms - Sum per 3 month period

Alarms

Nearly 50% reduction in

total EAS alarms in

6 months

/ 22 /

Global strength. Local expertise.

At your service.

North America Headquarters

1501 Yamato Road

Boca Raton, FL 33431

United States

Phone: +1 877 258-6424

Latin America Headquarters

1501 Yamato Road

Boca Raton, FL 33431

United States

Phone: +1 877 258 6424

United Kingdom/Ireland Regional

Headquarters

Security House, The Summit

Hanworth Road

Sunbury-on-Thames

Middlesex. TW16 5DB

United Kingdom

Phone: +44 1932 743 432

Continental Europe Headquarters

Am Schimmersfeld 5-7

40880 Ratingen

Germany

Phone: +49 2102 7141 0

Asia-Pacific Headquarters

No.26 Ang Mo Kio Industrial Park 2

Level 1

Singapore 569507

Phone: +65 63898000

South Africa Headquarters

1 Charles Crescent

Eastgate Ext 4, Sandton

South Africa

Phone: +086 12 12 400

Leverage our strength and experience

Tyco Retail Solutions is a leading global provider of

integrated retail performance and security solutions,

deployed today at more than 80 percent of the world’s

top 200 retailers. Customers range from single-store

boutiques to global retail enterprises. Operating in

more than 70 countries worldwide, Tyco Retail

Solutions provides retailers with real-time visibility to

their inventory and assets to improve operations,

optimize profitability and create memorable shopper

experiences.

The Tyco Retail Solutions portfolio for retailers is sold

direct and through authorized business partners

around the world.

www.tycoretailsolutions.com Copyright © 2012 Tyco Retail Solutions All rights reserved. TYCO RETAIL SOLUTIONS,

SENSORMATIC, ADT, TrueVUE and the product

names listed in this document are marks

and/or registered marks. Unauthorized use

is strictly prohibited.