E-governance in Local Governments

E-governance in Local Governments

Civil Registry Agency

February 23, 2011

Introducing E-Governance in Local Governments

Improve management efficiency and

service delivery in Local Governments

Increase Local Government Capacity

Create a unified e-governance

system, where all levels of government

are integrated

Why Introduce E-Governance


Developmental Gap between the Central and Local Governments

Local Government problems

Poor management and service

Lack of transparency and public participation

Low level of trust

Etc.

Success stories of central government bodies (CRA, NAPR, SSA,

etc.)

Electronic databases – ease of access

E-document and information flow – improved management

Quality online services – public satisfaction

Introducing success in terms of e-governance at the local level

What needs to be Addressed


AUTHORIZED

PERSON OF THE

VILLAGE AUTHORIZED

PERSON OF

THE VILLAGE

AUTHORIZED

PERSON OF

THE VILLAGE

AUTHORIZED

PERSON OF THE

VILLAGE

AUTHORIZED

PERSON OF

THE VILLAGE

MUNICIPALITY

MANAGEMENT

Central government

MUNICIPALITY MANAGEMENT

REGIONAL

ADMINISTRATION

AUTHORIZED

PERSON OF THE

VILLAGE

AUTHORIZED

PERSON OF

THE VILLAGE

AUTHORIZED

PERSON OF THE

VILLAGE

Current Status of ICT in Georgia

No technical equipment

Poor communication

No software or necessary applications

E-Governance Model

MUNICIPALITY

MIA SERVICE

AGENCY

NAPR

CRA

MINISTRY

OF FINANCE

OTHER

AGENCIES

VILLAGE

HOUSE

DATA EXCHANGE

AGENCY (DEA)

All administrative units provided with

necessary equipment

All public agencies (all villages)

switched into a single system

All institutions provided with respective

software

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

VILLAGE

HOUSE

MUNICIPALITY


SSA

Village House

MUNICIPALITY

CENTER

NAPR

CRA

OTHER LOCAL

ORGANIZATIONS

OTHER

AGENCIES

VILLAGE

HOUSE

TRUSTEE

OFFICE


1. Bad infrastructure

2. No equipment

3. High costs due to the above two factors

4. Lack of the qualified staff

1. Success stories

2. Respective expertise/experience

• Project management

• Grant management

• IT expertise

3. Political will

4. Interest of donor organizations

5. Interest of LG representatives

6. CRA, a formal player

Negative Positive

Readiness for introducing e-governance


Business-process and document flow within the LG

units

Information that LG units need at different phases

of business-process

Issues/requirements that local population has and

address the Trustee for

The information that a Trustee needs in order to

better serve the local population

Services that can be offered electronically

LG competencies

Central Government competencies

Infrastructural needs

Legal changes to be required

Process and Needs Analysis

Example on Requesting Social Assistance

Application

Initiated by a citizen

requesting a social

assistance

Front Office

Registering the application (by

giving a number) and delivering

documentation to “Gamgebeli”

Gamgebeli

Decision on which unit

will take care of the

application

Front Office

Delivering documentation to

the Social Assistance Unit

Social Assistance Unit

1) Revision of the documentation

2) Submitting conclusion to “Gamgebeli“ on issuing assistance

Front Office

Delivering conclusion and

documentation to “Gamgebeli”

“Gamgebeli”

Endorsement and

submission of

documentation to the

financial unit

Financial Unit

Starts related

procedures

Access to the SSA

database of score

ratings


LG Financial

Unit

MoF

Local Revenues

Transfers

Previous

Budgets

Estimated

Budgets

SSA

NAPR

CRA

Transportation

Registry

Permits and

Licenses

An Example of Increasing Planning Capacity


Local Government services

Front office of a municipality center

Offer completed services

Can technically provide all services that fall under

municipal competencies

Central Government services

Front office of certain central government organizations

Provide complete services in some, but not in all

instances

Types of Services Offered by the Trustees


SSA competencies

Provide information on when and if the applicant is insured

Accept application on granting social assistance for families below the

poverty line (under 56 000)

Accept application on granting a pension for pensioners by age,

individuals with disabilities, socially vulnerable groups, etc.

NAPR competencies

Public information available online: extracts about immovable property

and cadastral plans, tax lien and hypothec, boundaries of a land

plot/building, business registry, etc.

Online services: update of extracts, preparation of cadastral plan,

correction of technical errors, etc.

Services related to registration: right on land, agricultural land or other

immovable property, division or merge of a property, abandon a property right, etc.

New Services that can be Offered by the Trustee Office


CRA competencies Application on renewal of civil acts such as birth, death, etc.

Declaration on the occurrence of death

Application on marriage registration (queuing)

Application on divorce

Issuance of certificate on a household size

Application on registering an individual at a different address

MIA Service Agency competencies Application on the renewal of driver’s license Application on the issuance of a criminal record

New Services that can be Offered by the Trustee Office

Local

Resident

Trustee

Application

1. Municipality Center?

2. SSA services?

2. Justice House?

4. Rental of Tractors?

6. CRA services?

7. NAPR Services?

8. Other…

Public Service

Hall

Procedure of Service Delivery

Municipality

Centre

Service Provided by the Trustee

Municipality Center Central Government

Temporary Programs Other Agencies

MoF MoHLSA MIA

Georgian

Post

Public Service

Hall

NAPR

CRA

Study Center of Justice House

National Archive of Georgia

National Bureau of Execution

Notary

DEA

–Household size

–Registered address

–Birth certificate

–Death certificate

–Marriage Registration

–Divorce

–Renewal of civil acts

http://www.napr.gov.ge/

http://www.cra.gov.ge/

http://www.tcj.ge/

http://www.justice.gov.ge/erovnuli arqivi.html

http://www.nbe.gov.ge/

http://www.notary.ge/





A centrally located building (in a village or several villages)

offering multiple, key services to the local population

Housing different organizations active in the given locality:

Trustee office, health and medical organizations, agriculture

and rural life related projects, etc.

• VHs will be the property of Local Governments

• The staff will also be recruited locally

Village House


Consultations with the main project stakeholders LG - municipality centers and trustee offices

Central Government - NAPR, CRA, SSA, Department of Statistics,

Ministry of Labor, Health and Social Affairs, Ministry of Agriculture,

Ministry of Regional Development and Infrastructure, etc.

NGOs

International organizations

Other organizations, identified at a later stage

Development of IT component of the project Web applications enabling e-document flow within the LG units and

data exchange at the Municipality centers and Trustee offices

Electronic access to necessary databases

Electronic communication between the municipality centers and

trustee offices as well as between the LG and Central Government

agencies

Key Activities


Building e-governance model

Analysis of all processes, information, needs, etc.

Consultations with all stakeholders

Infrastructure Improvement

Building/renovating infrastructure

Providing necessary equipment

Preparation of legislative framework

Changes in national legislature

Changes in local rules and regulations

Software development

Web applications enabling e-document flow within the LG

units

Electronic access to necessary databases

Electronic communication among all involved parties

Four Work Directions


Optimized management at the municipality centers

Quick and efficient communication between the

municipality center and the Trustee office

Quality service delivered to the local population

Central government services offered by the Trustee for

the local population (village level)

Village House offering multiple services at a single

location

Quick and accurate statistical information

Improved transparency, trust, and citizen participation

Expected Results


Thank you!

Questions