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Don’t Get Derailed5 Ways to Stay On Track
At Work
Part One
Jen Piccotti
Lia Nichole Smith
onsite insitesLIVE!
SatisFactsJenSatisFactsLia
#insiteslive
#insiteslive
#1I like my job #1
5Work/Life
Balance
2015 SatisFacts Associate Index
#insiteslive
What gets in the way
2015 SatisFacts Associate Index
1
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Issues not being addresse
d promptly
2015 SatisFacts Associate Index
2
#insiteslive
Budget constrain
ts
2015 SatisFacts Associate Index
#insiteslive
3
Inconsistent
direction
2015 SatisFacts Associate Index
#insiteslive
4
Paperwork
requirements
2015 SatisFacts Associate Index
#insiteslive
5 Ways to Stay On Track
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1
2 Minute
Rule
If an email, voice mail, text, question, work order request can be addressed in 2 minute or less, do it immediately. (Coming back to the issue later can make the task up to 4 times longer.)
#insiteslive
2
All Importa
nt ListEach week, create a to-do list for yourself and your team. Tackle the item you’re dreading most first.
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3
Rethink Meeting
s
- 30 minute meetings- Designate 1 day per week as “Meeting
Day”- Each meeting has defined purpose and
defined next steps- Walking meetings
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4
Cross Train
Relentlessly
- Office team learn how to take expert service requests- Maintenance learn how to conduct a tour and process an application- Office learn how to cut keys- Etc.
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5
Learning Opportunit
iesEncourage team members to pursue education on personal interests 1 hour per month/quarter in addition to required training.- Webinars- Publications- Local courses
KEY TAKE-A-WAYS #insiteslive
CHANGE
#insiteslive
A shift in culture may be needed…you can no longer afford to do things the old way if you’re not getting the results you desire
DISCIPLINE
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Stick with it…change is hard and overnight results may not be possible
EXPLORE
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Look for different ways to give yourself and your team the needed training, tools and skills to make everyone’s work lives better
#insiteslive
Part Two – August 20th The Great Divide:
Bridging the Gap Between Office and Maintenance
Part Three – September 17th Watch Your Step:
Resident Connections and Retention
www.satisfacts.comResults by:• All respondents• Region• Age• Rent
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