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STEPHEN COVEY & TAIICHI OHNO
"Just-in-time means that customer delight is
directly transmitted to those who are making
the product.”
"Leadership is communicating people’s worth and potential so
clearly that they are inspired to see it in
themselves.”
NOT SOLVING PROBLEMS IS A WASTE
Does your technology
solve problems?
Anything else =
waste of time & money
=frustration
ITIL
Agile LeanIterative Dev.End-User VOCTeamsBus. OwnershipPM execution
Best Practices Framework – Strategy, Design, Transition, Operations, CSI
LEAN ITSM
Customer QualityValue StreamsFlowCPIProblem SolvingRespect for People
Source: Mike Orzen & Associates, Inc. www.maorzen.com
© AXELOS Limited 2014 All rights