Do i trust what i can't see? Successful distributed teams - LeanAgileUS 2017

Can I trust what I can’t see?(Building Successful Distributed Teams)

Mark Kilby Feb 2017

LeanAgileUS 2017

Sold to Big Co.

early success

culture clash - 7 layoffs

buy back

Sold to Mega Corp

Crushed It!(with agile)

19991995 2001 20072003

Why did this work?

Satisfy the Customer

Welcome Change

Deliver Frequently

Collaborate Daily

Support & Trust Motivated

Teams

Promote Face-to-Face Conversations

Measured by Working Software

Promote Sustainable

Pace

Promote Technical

Excellence

Maximize Through

Simplicity

Have Self-Organized

Teams

Reflect & Adjust

Regularly

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

Something missing?

more info at http://remotelyagile.info / @mkilby

Satellite one or a few remote from team

Nebula whole team dispersed

Clusters team in a

few locations

Back Channel - always have all hailing frequencies open (chat);

someone should always monitor

Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication)

Co-Pilot – someone at another location that can help you

coordinate the whole team (paired facilitation)

Developed different “safety procedures”

more info at http://remotelyagile.info / @mkilby

modernagile.org

Trust

Trust

among team members

as an environment

built by leaders

To try: Who do you trust?

list who you trust at work

Bob Judy Fran

Harry Laurie Trenton Matthew Frank Jody

Joseph

Tom Terry Adam Alicia Arthur Anu

Manoj Mark Mary Nancy

Mike Xena Thor Pilar

Lisette Mandy

Bill David

keep space between columns

Exercise courtesy of John Sextro of ThisAgileLife.com

rank those on your list who you trust the most

Bob Judy Fran

Harry Laurie Trenton Matthew Frank Jody

Joseph

Tom Terry Adam Alicia Arthur Anu

Manoj Mark Mary Nancy

Mike Xena Thor Pilar

Lisette Mandy

Bill David

1 5 3 4 2 10 6 7 8 11

9 23 12 13 14 17 15 25 26 27

22 24 21 17 16 19

20 18


Flip the card over and draw concentric circles


Place Numbers in the circles as follows …

Trust with personal info

Trust with sensitive info

Trust with a task

12

limited trust

3 45 87

9 1011 12

1314

15

1617

18 19

21

20

22 23 24

2526

27


How can you bring people in to deeper trust?

123 4

5 879 10

11 1213

14

15

1617

18 19

21

20

22 23 24

2526

27


Trust

among team members

as an environment

built by leaders

Trust among team members

Trust or Trustworthiness?

COMPETENCE

HONESTY

RELIABILITY

Competence

Do I have what I need to complete the work?

- Skills?

- Information?

- Time?

- Access to right people?

HonestyWill I speak up when…

- I can get the work done?

- I cannot get it done in time?

- I discover it’s more work than I thought?

- I need help?

Reliable

- Will I …

- get the work done when I say I will?

- communicate timely updates on my progress?

- say "no" when I have too much work in progress?

- provide help when others ask?

Do/Will I?

Trust

among team members

as an environment

built by leaders

Oxytocin

- reduces fear of trusting a stranger

- stress is an inhibitor

- revealed to have consistent relationship with trust across industries and cultures

- could also be identified by certain organizational characteristics

Does your org … ?

encourage Ovation?

eXpect achievable challenge?

Yield to employees to choose how they work?

Transfer management of work to employees?

encourage and model Openness

support Caring and encourage relationships?

How many people are in your core circle?

123 4

5 879 10

11 1213

14

15

1617

18 19

21

20

22 23 24

2526

27


Invest in whole person growth?

Naturally vulnerable leaders?

Trustworthy organizations- encourages Ovation

- has eXpectation of achievable challenge

- Yield to employees for process

- Transfer management to employees

- encourage Openness

- support Caring

- Invest in whole person

- Naturally vulnerable leaders

Trustworthy organizations- encourages Ovation

- has eXpectation of achievable challenge

- Yield to employees for process

- Transfer management to employees

- encourage Openness

- support Caring

- Invest in whole person

- Naturally vulnerable leaders

- appreciations

- continuous improvement

- self-organization

- self-management

- transparency

- make safety a prerequisite

- make people awesome

- set vision & collaborate

Trusting I’ll wrap this up on time…

Circles & Soup

from Diana Larsen http://www.futureworksconsulting.com/blog/2010/07/26/circles-and-soup/

If your team is facing multiple challenges, which can they …

Challenge

Challenge

Challenge

ChallengeChallenge

Challenge

Challenge

Control

Influence

Respond(the soup)

Challenge

ChallengeChallenge

From Exercise #1, copy numbers of people who might be able to help

Challenge(#9)

Challenge(#1)

Challenge(???)

Challenge(#20,#22)Challenge

(#3)Challenge

(#18)

Challenge (#5)

Control

Influence

Respond(the soup)

Challenge (???)

Challenge (???) Challenge

(???)

VirtualTeamTalk.com

Thanks! Questions?

more info at http://remotelyagile.info

http://markkilby.com [email protected]

@mkilby

References (in order of appearance)

- http://agilemanifestor.org

- http://remotelyagile.info

- http://modernagile.org

- John Sextro’s Circles of Trust exercise

- Audio recording - http://www.thisagilelife.com/119

- Slides - http://www.slideshare.net/JohnSextro/truth-transparency-and-trust

- Onora O’Neill - What we don’t understand about trust - June 2013 - TEDxHouseOfParliment - https://www.ted.com/talks/onora_o_neill_what_we_don_t_understand_about_trust

- Mark Kilby - How to Demonstrate Trustworthiness: A Key Success Factor for Distributed Agile Teams - April 28, 2016 - https://www.projectmanagement.com/articles/328433/How-to-Demonstrate-Trustworthiness--A-Key-Success-Factor-for-Distributed-Agile-Teams

- Paul J. Zak - Trust Factor: The Science of Creating High-Performance Companies – January 17, 2017 - https://www.amazon.com/Trust-Factor-Creating-High-Performance-Companies/dp/0814437664

- Paul J. Zak - The Neuroscience of Trust - Jan-Feb 2017; Harvard Business Review - https://hbr.org/2017/01/the-neuroscience-of-trust

- Circles and Soup exercise by Diana Larsen - http://www.futureworksconsulting.com/blog/2010/07/26/circles-and-soup/

Photo credits (in order of appearance)

- dark boy. CCO. https://pixabay.com/en/black-and-white-black-dark-boy-1476784/

- woman’s portrait. CCO. https://www.pexels.com/photo/black-and-white-dark-portrait-79564/

- Red Jello mold. Public domain https://commons.wikimedia.org/wiki/File:Food-Jelly.svg

- Upward Trend. CCO Public Domain. https://pixabay.com/p-1015601/?no_redirect

- bucks. CCO Public Domain https://pixabay.com/p-1300389/?no_redirect

- we’re getting the band back together http://memecrunch.com/meme/P2V1/we-re-getting-the-band-back-together/image.jpg

- World map. Creative Commons Attribution-Share Alike 4.0 International https://commons.wikimedia.org/wiki/File:A_large_blank_world_map_with_oceans_marked_in_blue-edited.png

- agilemanifesto.org

- Satellite. Public Domain. https://commons.wikimedia.org/wiki/File:Navstar-2F.jpg

- Crab Nebula. Public Domain. https://en.wikipedia.org/wiki/Nebula#/media/File:Crab_Nebula.jpg

- The Pleiades, an open star cluster. Public Domain. https://en.wikipedia.org/wiki/Lists_of_astronomical_objects#/media/File:Pleiades_large.jpg

- Trust fall. no license stated. http://www.trustseals.com/tag/the-trust-fall/

- Onora O’Neill: What we don’t understand about trust CC-BY-NC-ND 4.0 https://www.ted.com/talks/onora_o_neill_what_we_don_t_understand_about_trust

- National Capitol Columns. CC BY-SA 3.0. https://commons.wikimedia.org/wiki/File:Three_in_a_row_-_National_Capitol_Columns.jpg

- My 2 sons in a Huey. Copyright 2017 Mark Kilby.

- Presidential Candidate Abe Lincoln. Copyright Adam Cuerden. Used with permission. https://commons.wikimedia.org/wiki/File:Thomas_Hicks_-_Leopold_Grozelier_-_Presidential_Candidate_Abraham_Lincoln_1860_-_cropped_to_lithographic_plate.jpg

- LNRR Old Reliable boxcar. CC BY-SA 3.0. https://commons.wikimedia.org/wiki/File:LNRR_boxcar_Old_Reliable.jpg

Photo credits (in order of appearance)

- Interrogations in Jail. Public Domain. https://commons.wikimedia.org/wiki/File:Alessandro_Magnasco_-_Interrogations_in_Jail_-_WGA13849.jpg

- Oxytocin. Public Domain. https://commons.wikimedia.org/wiki/File:Oxytocin.svg

- Thanks for Playing the Game Show Show. Kevin Standlee. CC BY-SA 2.0 https://www.flickr.com/photos/8638651@N07/7333199274

- Standing Ovation. U.S. Army CC BY 2.0. https://www.flickr.com/photos/familymwr/5677830325

- Range Rover in Iceland mountains. Tim Trad. CC0. https://unsplash.com/photos/2gk6BDXSxlQ

- Sticker Mule Space Cat. CC0. https://unsplash.com/?photo=FqkBXo2Nkq0

- Keep Exploring. Justin Lubke. CC0. https://unsplash.com/photos/Gcl6jcB1r9g

- 91 Open Pictures, Corey Hodgson. CC0. https://unsplash.com/search/open?photo=6WvIJF_gzi4

- Louisiana Tech coaching staff 1966 Creative Commons CC0 1.0 Universal Public Domain Dedication. https://commons.wikimedia.org/wiki/File:Louisiana_Tech_football_coaching_team_of_1966_IMG_2015063_0001.jpg

- Old Harry Rocks (UK). CC0. Will van Wingerden. https://unsplash.com/@willvanw?photo=cZVthlrnlnQ