Simple Question

How much do missed opportunities cost your business?

2012 Difference Corporation

£70 billion is the estimated cost of lost orders as a result of poor response times per annum across the UK*

ü  Difference Corporation can ensure your business captures all your inbound & outbound contact requests through intelligent use of telecommunications technology, consultancy and outsourcing services.

ü  Difference work with your existing systems and

suppliers to optimize the workflow so you see operational savings and revenue generation within weeks.

ü  Difference have over 10 years experience in the

UK delivering success for our clients.

Simple Answer

*Source Vodafone Critical Response Time Index survey 2010

2012 Difference Corporation

What our clients say:

“Difference Corp are the kind of organisation that you can rely on to ensure you get what you need, when you need it. A friendly yet

professional service that delivers on time and accurately. Without their help our new brand launch

would have been much more of a headache". Grant Mitchell, Head

of Infrastructure, Pulsant Limited 

“I feel that I can rely on the information and

advice provided (not something I can say

about other telecoms folk I have dealt with)”

Mark Farrer, Head of IT, The Scottish Salmon

Company

"Difference are a trusted professional services partner for enterprises deploying our email

management solution internationally, their work

and methodology is exemplary “. Donald Cameron, Investor

Logicalware “In a demanding market, it’s a breath

of fresh air to experience such a

high level of service. Thanks again“. Ian Bishop, Managing

Director Shades Blinds

Success in business arrives through giving the customer what they want, when they want it at a competitive price. We enable our clients to make this process easy for their customers through being experts in request handling technology, automation and outsourcing.

2012 Difference Corporation

Difference 60 second services overview

Division Services Offered

Inbound Numbers, IVR, call recording, cloud contact centre, live chat, social media/email, text response handling and voicing

Outbound Dialer, voice broadcast, least cost call routing & SIP

Mobile All UK networks with all devices, mobile marketing inbound and outbound

Professional Services

Consultancy, training and integration

Connectivity MPLS, EFM and satellite data connections

Outsourcing 24/7 Live contact centre overflow and fulfillment

2012 Difference Corporation

High Level Discussion to identify existing business customer touch points

Customer journey workflow and customer experience workshop

Business case preparation and pilot

Deployment and training

How to get Better Connected with Difference

Step 4

Step 1

Step 2

Step 3

Step 5 Success review

2012 Difference Corporation

Why Difference • We believe passionately in helping businesses to become more efficient,

more profitable and more innovative through being ‘Better Connected’ with their customers •  Recognised as contact centre technology experts for over 10 years • Network independent • Delivery and deployment guarantee on all services •  Return on investment measured in weeks • Multilingual capability for international operations

2012 Difference Corporation

www.differencecorp.com sales@differencecorp.com Telephone: 0844 493 1100

Questions? More Information?

2012 Difference Corporation