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go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Presented by Ann Herrmann-Nehdi CEO
Developing “Thinking Managers” To Bridge the Engagement Gap
go.herrmannsolutions.com/april2015-HRDQ
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
• Engagement: Where are we? • Four Challenges/Drivers of Engagement • Engaging the Whole Brain® Way • Keys to individualizing engagement
Today’s Agenda
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 4
Leading in the New World of Work- Bersin Deloitte 2015
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Poll 1
5
1. Formal approaches in place with full leadership support
2. Formal approaches in place with limited leadership support
3. Informal approaches, w/leadership support to move to formal
4. Only informal approaches, no leadership support for more
What is your current approach to Employee Engagement?
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Value of Engagement
Improve company performance
High-engagement firms had total
shareholder return that was 19% HIGHER
than average
Low-engagement firms had total shareholder value that was 44% BELOW the average
Towers Watson
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Survey Says
31.5%
51 %
17.5%
2014
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 11
Our research shows that managers account for as much as 70% of variance in employee engagement scores.
What Great Managers Do to Engage Employees James Harter, Amy Adkins HBR APRIL 2, 2015
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 12
Poll 2 What are your biggest challenges for your managers in creating employee engagement?
1. Inadequate communication with employees by managers
2. Insufficient clarity of expectations from managers.
3. Ineffective performance reviews where the focus is negative
4. Lack of manager ability help employees develop in the future
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 13
Frequent, varied communication
Focus on future development
Clarity of expectations
Strength-based performance
Four Drivers Of Engagement
What Great Managers Do to Engage Employees James Harter, Amy Adkins HBR APRIL 2, 2015
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
What are we Doing Wrong?
14
Companies spend over $720 million each year on employee engagement, and that’s
projected to rise to over $1.5 billion. And yet, employee engagement is at record lows — what’s wrong here?
https://hbr.org/2015/01/employee-engagement-depends-on-what-happens-outside-of-the-office
“Most employee engagement models are centered around the work experience and not on the employees!”
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 15
Engagement Defined
Winning the hearts and minds of
employees in ways that inspire them to
deliver high performance.
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 20
Own-Value-Stretch-Align-Coach Keys for Managers to Individualize Engagement
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 21
Individualize Engagement Own and be accountable for their thinking
preferences
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 23
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 24
Poll 3
1. Convince me with shared values and empathy. 2. Convince me with details, practicality, a plan 3. Convince me with results, precision and analysis 4. Convince me with new ideas, room to play, a vision.
What represent your strongest preferences?
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 26
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 28
Poll 4
1. No respect for feelings or interaction “too critical” 2. Lack of details, clarity or plan “’disorganized’ 3. Lack of logic, facts or data, “too much fluff” 4. No flexibility or vision, fear of risk, “boring”
What frustrates you?
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 32
Stretch to engage toward others thinking preferences
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
definition: [n] The ability to deliberately and consciously adapt
your thinking when and as the situation requires it.
Managers Need Thinking Agility
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 36
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 37
Align work with preferences and employees with initiatives
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Thinking Senior Leaders Create Belief
Vision
Values
Mission
Strategy
Goals
Objectives
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 42
Coach to help others stretch and leverage their brain.
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results 44
1. Own and be accountable for their thinking preferences
2. Value the thinking preferences of others and their strengths
3. Stretch to engage toward others thinking preferences
4. Align work with preferences and employees with initiatives
5. Coach to help others stretch and leverage their brain.
Keys for Managers to Individualize Engagement
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
1. I know what is expected of me at work.
2. I have the materials and equipment I need to do my work right.
3. At work, I have the opportunity to do what I do best every day.
4. In the last seven days, I have received recognition or praise for doing good work.
5. My supervisor, or someone at work, seems to care about me as a person.
6. There is someone at work who encourages my development.
7. At work, my opinions seem to count.
8. The mission/purpose of my company makes me feel my job is important.
9. My coworkers are committed to doing quality work.
10. I have a best friend at work.
11. In the last six months, someone at work has talked to me about my progress.
12. This last year, I have had opportunities at work to learn and grow.
Aligning Gallup Questions to Quadrants
go.herrmannsolutions.com/april2015-HRDQ © 2015 Herrmann Global Better Thinking. Better Performance. Better Results
Let’s Discuss
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Better Thinking. Better Performance. Better Results.
t +1.828.625-9153 e [email protected] w herrmannsolutions.com
AMSTERDAM
AUCKLAND
BUENOS AIRES
COPENHAGEN
LAKE LURE
LONDON
MEXICO CITY
MUNICH
PARIS
PRETORIA
SHANGHAI
SINGAPORE
SYDNEY
TOKYO
go.herrmannsolutions.com/april2015-HRDQ