Delegation Training Guide

Planning, Organizing, Controlling, & Leading

David Istre, Sage E. Kinchen, Verlene Johnson,

Audrey Lambrecht, Carla J. McCoy

Unit 4 Group Project – MGT240

March 5th, 2009

American InterContinental University

Abstract

Sage E. Kinchen Verlene Johnson

David Iste

Audrey LambrechtCarla J. M

cCoy

Introduction

Planning

Summarizing a Plan

1. Defining Success & Assessing Qualifications per

each Individual

2. Assessing Qualifications Needed

3. Process

4. Balancing Responsibility

5. Delegate Consistently

6. Balancing Assignments

7. Focus on Results

8. Group vs. Individual Delegation

9. Upward Delegation is an alternative(Lannon, R., 2008)

Incorporating the 12 Rules of Delegation Skills

1. Decide why you are delegating

2. Trust people you work with, and let go.

3. Create a delegation plan using a delegation matrix

4. Define tasks to be done

5. Assign tasks

6. Consider ability and training needs

7. Explain why each individual job is being done

8. Explain in detail what must be achieved

9. Verbally Announce Results

10. Be Prepared for Challenges

11. Give deadlines

12. Ask for feedback (Camp, R., 2007)

Organizing

Choose the Right person for the Job

Enough Information

Establish Parameters

Full Authority for Decisions

Give Backup Support

Keeping Focused on Results

Delegate through Dialogue

Guidance without Interfering

Milestones and Check in Dates

Make them AccountableProvide Adequate Resources

When Credit is DueStay away from Reverse

Delegation

Offer Feedback (Paauw, K., 2009)

Lead & Control

Lead

• Instructions issued and Responsabilités assigned

• Motivate your team

• Balance between Individual Motivation and Cooperative Efficiency

(URS PM Certification Program, 2009)

Control

• Progress has to be Measured

• Coformance to a Plan such as a Schedule or Budget

• Corrective Action has to be set in place. (URS PM Certification

Program, 2009)

Delegation

Delegation is when a manager or leader transfers

authority or shares authority and responsibility that goes

with it to an employee or subordinate.

(Robbins, S.P., & Coulter, M. 2007)

Delegation

• Leader/manager personal characters needed to delegate

– Have integrity

– Ability to lead others

– Able to inspire others

– Credibility

– Good character

(Successful Delegation, 2009)

Benefits of Delegating

• Shift workload around to free up time for management

• Get different views on issues

• Create an atmosphere of trust and respect

• Boost employee moral

• Employees learn to take responsibility and learn from mistakes

• Employees are better equipped to handle new issues

(Bovee C., L., Thill J., V. 2007).

Delegate Importance To A Company

• Delegating in a company is about having the right person to take control, and make the best use of limited time.

• The ability to delegate is crucial for a company to accomplish its goals.

• It helps people feel more involve in the organization success.

• It allows teams, department heads, and coworker to work together more efficiently.

• It extends the company’s resources by expanding the number of people who are capable of doing a particular job, and it also

helps reduce the stress that results when people feel overwhelmed. (Green, C., 2009)

(Farcht, J., 2009)

What Can be Delegated?

What Cannot Be Delegated?

Overbearing

When a manager refuses to let go they stop

delegating and start parenting.

Conclusion

The best executive is the one who has sense enough to pick good men to do what he wants done, and self restraint enough to keep from meddling with them while they do it.

-Theodore Roosevelt-(Roosevelt, T., 2009)

ReferencesNewsletter/Newspaper Article:

Creel, R., (2009) 10 Ways to Delegate More effectively retrieved on February 15th, 2009

At http://www.onlineorganizing.com/NewslettersArticle.asp?newsletter=go&article=260

Web Page Encyclopedia:

Camp, R., (2007) “Delegation” Referenceforbusiness.com 9 Feb. 2009 Revised by Simmering,– M., (2007) from,

http://www.referenceforbusiness.com/management/De-Ele/Delegation.html

Paauw, K., (2009) Delegation Checklist retrieved on February 15th, 2009 at OnlineOrganizing.com from http://www.onlineorganizing.com/ExpertAdviceToolboxTips.asp?tipsheet=18

Bovee C., L., Thill J., V. (2007). Excellence in Business Communication, Seventh Edition– . Upper Saddle River, NJ:Prentice Hall.

APA Guidebook:

McDonnell, Peter J. (2009), Which is better for the business: Micromanaging or delegating, Ophthalmology Times, Volume 34, (2), 4 Retrieved March 5, 2009, from Academic Search Premier at

References

Web Page:

Lannon, Richard "12 Rules of Delegation." 12 Rules of Delegation. 15 Jan. 2008. EzineArticles.com.9 Feb 2009 from, http://ezinearticles.com/?12-Rules-of Delegation&id=929851

Farcht, J., (2009). Do You Know How to Delegate Effectively?. Retrieved March 5, 2009, from Articles base Web site: http://www.articlesbase.com/management-articles/do-you-know-how-to-delegate-effectively-202026.html

Green, C., (2009). The Importance of Delegation. Retrieved March 5, 2009, from Ezine Articles Web site: http://ezinearticles.com/?The-Importance-of-Delegation&id=192169

Online College Course:

URS PM Certification Program, (2009) Basic Principles of Project Management retrieved on February 15th, 2009 at http://74.125.47.132/search?q=cache:mkmJ-_KvV-UJ:www.training.urscorp.com/project_management/pm_webseminars/pm1089_basic/BasicPrinciples.pdf+Delegation+plan,+organize,+control,+and+lead&hl=en&ct=clnk&cd=13&gl=us

AIU eBook:

Robbins, S. P., & Coulter, M. (2007). Management Ninth Edition. NJ: Pearson Prenctice Hall.

ReferencesWeb Page:

Roosevelt, T., (2009) Quotes about Delegation retrieved on February 15th, 2009 at http://chatna.com/theme/delegation.htm

Successful Delegation Using The Power Of Other People's Help. (n.d.). Retrieved March 1, 2009, from http://www.mindtools.com/pages/article/newLDR_98.htm

McNamara, C. (2008). Basics of Delegating. Retrieved 3 7, 2009, from Management Help: http://www.managementhelp.org/guiding/delegate/basics.htm Owsley, S. (2009, 2). Delegation. (D. Istre, Interviewer)

University Material:

Blair, G. (2008). The Art of Delegation. Retrieved 3 7, 2009, from University of Edinburgh: http://www.see.ed.ac.uk/~gerard/Management/art5.html?http://www.ee.ed.ac.uk/~gerard/Management/art5.html Glass, J. (2009, 2). Top-Down Delegation. (D. Istre, Interviewer)

Online Business Training:

Custom Training, (2009) Internal and General Services retrieved on February 15th, 2009 at– http://www.trainersandteachers.com/internal_general_services.php

AIU University:

AIU Online, (2009) Leading American InterContinental University Unit 4 Group Project Class retrieved on March 7th, 2009 at https://mycampus.aiu-online.com