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Customer Expectations
• 80% of businesses view reducing electricity costs as essential to staying competitive.
• 74% of businesses say their customers are demanding that they offer more environmentally considerate solutions
• Nearly 75% of surveyed residential customers have “concerns about the impact electricity costs have on their monthly budgets, and 63% are interested in managing energy used in their homes”
• 68% of residential customers are confident smart homes will be as commonplace as smartphones within 10 years
Lower, stable costs + Improved reliability + Environmental
4
Customer Expectation Trends
Customers want to help themselves
Customer is always on, always connected
Data-driven online world shaping personalization
Internet changing definition of what’s “Fast”
Greening of the Customer
5
Customer Engagement Evolution
Customer engagement enabling greater customer control through information and choices, providing operational/market context for customers, collaboratively interacting with customers, and seeking opportunities to co-create value
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Evolution of Customer & Distribution Grid3 Stages of Evolution as Customer Engagement & DER Adoption Expand
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Stage 2:
Stage 1:
Value
TimeSource: P. De Martini
Walk
Jog
Run
Walk, Jog, Run is the step-wise increase in functionality/methods/technology needed to move from Stage 1 to Stage 2. Or in the future from Stage 2 to Stage 3. No US state is at Stage 3 or going to Stage 3 right now. So, W/J/R should be considered as a sequential transition between Stage 1 (starting point) and Stage 2.
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Grid Evolution: One-way Road to Grid of Things
Source: IEEE
Distribution grid becoming a multi-directional network integrating millions of intelligent devices, DER and back-up generation
Operating such a system requires greater situational visibility and collaboration with customers and their services providers
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Grid as a Platform
• Grid as Back-up to customer self-sufficiency erodes grid value
• Business as usual enhances value through aging infrastructure replacement and operational efficiencies
• Grid as Platform expands value through enabling DER integration at scale and utilization as a system and grid resource
• Convergence model extends value through synergies between electric service and other essential networks such as water and transportation, often pursued in smart city initiatives
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Modern Grid Evolution
Objectives
Reliability, Safety & Operational
Efficiency
DER Integration DER Utilization
Cap
abili
tie
s
Market Operations
Grid Operations
Planning
Customer Needs & Policy drive grid capabilities and corresponding enabling business functionality and technology
Identify the core functions and related technologies as well as the applications
linked to specific policies/customer needs/value realization
New
Existing
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Modern Grid Components
Source: DOE Volume III Modern Distribution Grid Decision Guide (doe-dspx.org)
Architecture and interoperability applied to a complex system like the distribution grid enables proportional evolution
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Grid Mod Shaped By Customer Needs & Policy
• Grid Modernization should yield net benefits for all customers
• Investments should have line of sight to achieve desired outcomes
• Enhancements to complex system should evolve in a step-wise manner to manage risks (Walk/Jog/Run)