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i N T E R A C T I E V E M E D I A • I N T E R A C T I E V E M E D I A • I N T E R A C T I E V E M E D I A • TREK SHOPPERS NAAR UW WINKEL! 1. TRIGGER SHOPPERS OM NAAR BINNEN TE GAAN! 2. HELP DE SHOPPER ZIJN WEG TE VINDEN! 3. ONDERSTEUN DE SHOPPER IN ZIJN KEUZE! 5. STIMULEER MEER AANKOPEN! 6. BEVORDER HER- HAALBEZOEK! 7. BEGELEID DE SHOPPER IN ZIJN EERSTE SELECTIE! 4. CUSTOMER + ?

Customer Journey Model

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Page 1: Customer Journey Model

iNTERACTIEVE MEDIA • INTERACTIEVE MEDIA •

INTE

RACT

IEVE MEDIA •

TREK SHOPPERS NAAR UW WINKEL!

1.

TRIGGER SHOPPERS OM NAAR BINNEN

TE GAAN!

2.

HELP DE SHOPPER ZIJN

WEG TE VINDEN!

3.

ONDERSTEUN DE SHOPPER

IN ZIJN KEUZE!

5.

STIMULEER MEER

AANKOPEN!

6.

BEVORDER HER-HAALBEZOEK!

7.

BEGELEID DE SHOPPER IN ZIJN EERSTE

SELECTIE!

4.

CUSTOMER

+

?

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