Upload
david-blake
View
538
Download
0
Embed Size (px)
Citation preview
Mastering Curation:The Rising Role of Curation in Learning and Development StrategyOctober 26, 2016
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 2
Who we areGlobal provider of leading practices, trends, and benchmarking research in talent management, learning, and strategic HR.
6 research practices•Human Resources
•Leadership Development
•Learning & Development
•Talent Acquisition
•Talent Management
•Tools & Technology
Offerings• WhatWorks® Membership: Research, Tools, Education, Consulting
• IMPACT: The industry’s leading conference on the Business of Talent
• Advisory Services & Consulting
Human Resources
Talent Acquisition
Leadership Development
Learning & Development
Talent Management
Tools & Technology
Degreed connects all the world’s best learning experiences — systems, content and people — so they can work together to help your organization and your workers get better every day. Wherever they learn.
YOUR LEARNING AND TALENT SYSTEMS+
YOUR ORGANIZATION’S CONTENT VENDORS+
THE INFORMAL LEARNING ECOSYSTEM
ABOUTDEGREED LMS
Instructor-led
classes
Videos
Webinars
CustomPortals
OnlineCourses
MOOCs
BooksArticles
Live Events
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 4
• Act I: Content isn’t the problem anymore• Act II: Putting curation into context• Act III: How MasterCard curates
Today’s Agenda & Presenters
#Curation@danij2@toddtauber
Join the conversation on Twitter
Dani JohnsonVP, L&D Research LeaderBersin by Deloitte, Deloitte Consulting [email protected]
Todd TauberVP, Product [email protected]
Matthew Mullins Director, Global Talent Development / Org [email protected]
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 5
Content isn’t the problem anymoreContext is.
Self: workers can choose and track things of interest to themselves Machine: algorithms in learning tech are enabled to target content for workers Social: workers can find, access and share content with peers in and out of the org Traditional: L&D and other SMEs curate content for the org. We're not curating yet
How is curation enabled in your organization?
POLL #1
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 7
Traditionally…
Information & development moved from top to bottom
of the organization
Orgs had a monopoly on
information and development
Work was different – required less innovation
and adaptation
Source: L&D Capabilities, Bersin by Deloitte / Dani Johnson 2015
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 8
Now…
Workers often know more than managers or facilitators
Other options exist for gaining information outside of company offerings
Innovation and process improvement are as important as efficiency
Information & development moved from top to bottom
of the organization
Orgs had a monopoly on
information and development
Work was different – required less innovation
and adaptation
Source: L&D Capabilities, Bersin by Deloitte / Dani Johnson 2015
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 9
Exponential growth of information
It would take 5M years to watch the
amount of video crossing IP networks
monthly by 2020
>2.5M emails per second
>1.2T Google searches each year
Annual global internet traffic will pass 1 zettabyte
by the end of 2016
(1T gigabytes)
Source: Internet Live Stats www.internetlivestats.comThe Zettabyte Era – Trends and Analysis, Cisco
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 10
Proliferation of content has led to two key challenges:
68%
34%
32%
23%
16%
12%
Overwhelming volume of information makes it difficult to notice and keep track
of useful information
Lack of effective tools (such as search) makes it difficult to find the most useful
information
Frequent change of information makes it difficult to find the most
current information
Inconsistency of information formats or sources makes it difficult to use /
comprehend new information
Dynamic nature of job roles makes it difficult to find sufficiently targeted or
relevant information
Job roles or conditions make it difficult to access sources of
information
1The problem is “context”
not “content”
2Consistency
and standards
badly needed
Source: The Learning Architecture: Defining Development and Enabling Continuous Learning. Bersin by Deloitte / David Mallon and Dani Johnson May 2014
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 11
Trends we’re seeing:• L&D functions approach curation traditionally• Some are enabling workers to curate their own
development• Fewer are utilizing machines to aid with curation
(or at least recognize that they do)• Curation role combined with other L&D roles
How’re we doing?
Portfolio Mgt. /
Curation9%
“Better enabling just in time performance
support” -CLO
“Hyper-personalization of learning choices; syndicated search; efficiency” – CLO
“Standardization of learning, ease of
access to learning” -CLO
“Employees more engaged in their
development” - CLO
Source: Personal Interviews. Curation Survey, Deloitte Consulting, LLPCorporate Learning Factbook, Bersin by Deloitte 2016
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 122PUTTING CURATION INTO CONTEXT
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 13
CURATE DIVERSE LEARNING OPPORTUNITIES …WHATEVER THEY NEED, WHEREVER IT’S FROM
People learn from a lot more than content
Source: Degreed, How the Workforce Learns in 2016, 1/2016
EVERY DAY EVERY WEEK EVERY MONTH EVERY QUARTER ONCE A YEAR
SE
LF-D
IRE
CTE
DL&
D-L
ED
Coaching &mentoring
E-learning courses
Instructor-led classes Conferences &trade shows
Web search
Peer/teaminteraction
Articles & blogs
Videos
Books
Apps
Online networksWebinars
Live networking
Onlinecourses
Podcasts &audio books
Live classes (external)
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 14
GET THE RIGHT STUFF TO THE RIGHT PEOPLEAT THE RIGHT TIME
Context is complex
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 15
DON’T JUST CURATE – TARGET, EMPOWER, CONNECT AND PERSONALIZE
Curation isn’t the only path to context
Source: Degreed, Curation and Personalization Framework, 10/2016
Four ways to put people’s development into context
PROFESSIONAL
L&DCurating
PERSONAL
IndividualsCollecting
PEER-TO-PEER
TeamsSharing
TECHNOLOGY
AlgorithmsRecommendin
g
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 16
SHARE THE RESPONSIBILITY WITH WORKERS, MANAGERS AND TECHNOLOGY
Context is everyone’s job, not only yours
Source: Degreed, How the Workforce Learns in 2016, 1/2016
L&D or HR departmentEmployer's LMS
Browse specific resourcesSearch the Internet
External networkPeers at work
Boss or mentor
21%28%
43%47%
23%55%
69%
Workers don’t just get guidance on learning from L&D teams and tools
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 17
Being able to efficiently create learning experiences without …technical skills or additional software empowers Mastercard’s talent development team to create learning at the speed of the business, saving time and money.
Mastercard VP Global Talent DevelopmentOperations & Technology, Steve Boucher
“
Source: Degreed, Client interview, 8/2016
Presentation title[To edit, click View > Slide Master > Slide master1]
Copyright © 2016 Deloitte Development LLC. All rights reserved. 18
Content is not the problem. Context is. And curation is only part of the solution:1. Diversify the
experiences2. Distill the
opportunities3. Do more than just
curate4. Divide and conquer
TheTAKE-AWAY
3HOW MASTERCARD CURATES CONTEXT
+ Feed curiosity and passion
+ Enable guided freedom
THE FUEL OF CREATING CONTEXT
“Learning is the process of turning curiosity into action to drive
behaviors for a desired outcome”
Janice Burns, CLO, Mastercard
THE ART & SCIENCE OF CURATION
CONTENT IS KING, BUT… ALL ARE QUEEN
•Presentation•Connection•Engagement•Experience
Design Thinking Model of Curation:
Building context that facilitates curiosity and responds to shifting business needs requires a thoughtful process of design thinking to enhance the user experience of curated content.
THETAKE-AWAY
• About DeloitteAs used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
• This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.
• Copyright © 2016 Deloitte Development LLC. All rights reserved.Member of Deloitte Touche Tohmatsu Limited