COTA's September 2013 Service Changes

Effective Monday, September 2, 2013

SERVICE CHANGES

SEPTEMBER

2013 CENTRAL OHIO TRANSIT AUTHORITY

September 2013 Service Changes

This information is available in accessible formats. Call (614) 275-5828 with requests.

Effective Monday, September 2, 2013

3. Take your pass You can use your pass on any fixed-route COTA bus line.

1. Select the type of pass or Ride Ticket

2. Insert payment This machine accepts CASH, DEBIT, or one of these CREDIT CARDS:

BUY YOUR BUS PASSES AND MULTI-USE RIDE TICKETS ANYTIME WITH COTA’S NEW TICKET VENDING MACHINE. Located outside COTA’s office at 33 N. High St., the vending machine is available to the public 24 hours a day.

It’s easy to use, with just three simple steps.

INTRODUCING COTA’S MULTI-USE BUS TICKETNow you can choose when to use your bus pass with the new COTA Ride Ticket.

1 RIDE 2 RIDES 5 RIDES 10 RIDES

LOCAL* $2.00 $4.00 $10.00 $20.00

EXPRESS^ $2.75 $5.50 $13.75 $27.50

DISCOUNT^ $1.00 $2.00 $5.00 $10.00

Use COTA’s new Ticket Vending Machine located outside COTA’s Office, 33 N. High St., in Downtown Columbus to buy multi-trip tickets anytime. You can also buy multiple tickets and passes at one time and activate them when you want to.

The machine accepts cash and credit cards and provides you your ticket immediately. Simply take your ticket, receipt and change.

* Additional $.75 required to ride Express buses when paying with Local fare media, including transfers.

^ Only available through the Ticket Vending Machine outside at 33 N. High St., 43215

table of contentsglossary

Alignment The path the bus travels along a particular line.

Frequency of service The time between buses on a particular line.

Line-up Scheduled time when most major local lines arrive Downtown at the same time to provide transfer opportunities. Line-ups occur on late-night and Sunday trips.

On-time performance This is an indicator of service reliability. Buses which arrive up to five minutes after the established stop time are considered on-time.

Service reliability The ability of buses to consistently maintain their established schedule.

Span of service The time from when service begins in the morning to when it ends in the evening.

Travel time The time a bus travels from an origin stop to a destination stop.

Trip time A departure time for a particular trip on a line.

William J. Lhota Building33 N. High St. • Columbus, OH 43215

www.cota.com

Line Matrices 1

Bus Stop Service Improvements 7

Local Lines & Maps 9

Express Lines 17

Crosstown, Seasonal Lines & Maps 18

21 Night Owl Service 22

How to Ride 23

Fares 24

Passes 25

How to Read a Timetable 26

Students 27

Senior Services 28

Mobility Services 29

Bike ‘n Bus 30

Park & Ride 31

Helpful tips 33

Need More Info? 34

line matrixModify Travel Time/Service

Reliability

Frequency of Service

Span of Service

AlignmentNew Line/

Service

BSSI

P

MAP

Local WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN

1 Livingston 1 Cleveland 2 E. Main2 N. High3 Northwest Blvd.3 W. Mound 4 Indianola 4 Parsons 5 W. Fifth Ave.6 Sullivant 6 Mt. Vernon 7 Neil 7 Whittier8 Hamilton Ave. 8 Frebis 9 Leonard/Brentnell 10 E. Broad 10 W. Broad11 Oak/Bryden 11 St. Clair 12 McKinley/Fields13 US 33/Watermark14 Harmon/Greenlawn 15 Grove City 16 E. Long16 S. High18 Kenny 19 Arlington/Grandview 21 Night Owl 222 W. Broad/Casino

Description of Service Change

SERVICE CHANGES • 2 1 • SEPTEMBER 2013


Reliability


Span of Service

AlignmentNew Line/

Service

BSSI

P

MAP

Express WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN

27 Brooksedge29 Polaris30 Smoky Row 31 Worthington32 Crosswoods33 North Central34 Karl35 Tamarack36 Annehurst37 Westerville 38 Easton39 New Albany 40 New Albany

Business Park41 Gahanna43 E. Broad44 North Reynoldsburg45 Reynoldsburg46 Eastland47 Brice48 Eastgreen49 Southeast52 OSU/Airport53 Lincoln Village54 London - Groveport55 Gender56 Tuttle57 Hilliard58 Dublin 59 Dublin/Metro


Continued on next page >



Reliability


Span of Service

AlignmentNew Line/

Service

BSSI

P

MAP

Express WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN

60 Arlington61 Kenny 64 Grove City65 South Park66 Hilliard/OSU 67 East Hilliard68 Hilliard/WestbeltCrosstown WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN

80 OSU/Lennox81 Hudson/Ohio82 Grandview/OSU 83 Oakland/Weber

84 Hilliard/Arlington/OSU

87 Cassady89 Hamilton Rd. 92 James/Stelzer 95 Morse/Henderson 96 Fifth Ave. 118 Sawmill Seasonal WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN WKD SAT SUN

98 Columbus Zoo END SEASONAL SERVICE



bus stop service improvement project

To improve bus service, COTA is undertaking an initiative to analyze the locations of bus stops. Bus stops should be spaced to balance the need for a quick in-vehicle travel time with considerations of the distance customers must walk to access the stop. Optimally spaced bus stops can have positive impacts on quality of service as well as operational effectiveness and efficiency. In 2010, COTA began a multi-year project to analyze all existing bus stops to determine if spacing is consistent with the new guidelines. Many of the communities in COTA’s service area have changed over time and the existing bus stop spacing may not reflect current land use and population density.

Bus Stop Spacing Guidelines

Population Density Bus Stop Spacing Standard

High Density/CBD20 people/acre

Fully-developed Residential10-20 people/acre

Low Density Residential3-10 people/acre

Rural Areas or Express Lines0-3 people/acre

500-700 feet

700-850 feet

850-1200 feet

1200+ feet

bus stop service improvement project

Other Factors Affecting Bus Stop Placement• Ridership • Pedestrian amenities like sidewalks and crosswalks• Special populations• Nearby destinations• Transfer opportunities

Select bus stops on the following lines have been identified for consolidation through the Bus Stop Service Improvement Project for the September 2013 Service Change:

4 Indianola/Parsons

6 Mt. Vernon

8 Hamilton Ave./Frebis

92 James/Stelzer

Commuter bulletins were posted at all stops proposed for removal in order to gather customer feedback and the public comment period lasted for three weeks. After the public comment period ended, COTA addressed all public comments and reevaluated all stops that received feedback in order to produce a final stop removal list.

For a complete list of bus stops affected, contactCOTA Customer Service at (614) 228-1776,TTY/TTD (614) 275-5878 or visit the COTA websiteat www.cota.com/BusStopServiceImprovement.aspx.


local lines & maps

1 Cleveland WeekdayThe trip previously beginning at Northern Lights at 5:19 a.m. now begins at the Westerville Park & Ride at 4:51 a.m.

Trip times are adjusted on the first seven northbound trips to improve transfer connections.

1 Livingston WeekdayTrips previously beginning at Shady Lane and Main St. at 5:39 a.m., 6:38 a.m. and 7:48 a.m. now begin at the Reynoldsburg Park & Ride at 5:30 a.m., 6:32 a.m. and 7:43 a.m.

Trip times are adjusted on the first seven westbound trips to improve transfer connections.

3 W. Mound All DaysService is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 13)

4 Indianola All DaysGo to Bus Stop Service Improvement Project on page 7.

4 Parsons All DaysGo to the Bus Stop Service Improvement Project on page 7.

6 Mt. Vernon All DaysBus Stop Service Improvement Project around the Ruhl Ave., Gould Rd. and Allegheny Ave. loop. See page 7.

6 Sullivant All DaysService is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St.

local lines & maps

onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 13)

7 Neil All DaysCollege Road construction will be completed in the fall of 2013. Alignment will return to normal once completed.

8 Frebis All DaysGo to Bus Stop Service Improvement Project on page 7.

8 Hamilton Ave. All DaysGo to Bus Stop Service Improvement Project on page 7.

8 Hamilton Ave. WeekdayThe first five southbound a.m. trips start at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd.

The first northbound trip ends at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd.

The 11 p.m. northbound trip from High and Broad streets ends at Boardwalk St., rather than Red Robin Rd. and Tamarack Blvd.

The southbound trip that previously departed from Red Robin Rd. and Tamarack Blvd. at 11:41 p.m. is discontinued.

8 Hamilton Ave. SaturdayThe first two southbound a.m. trips start at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd.

The last two northbound p.m. trips end at Boardwalk St. and Shapter Ave., rather than Red Robin Rd. and Tamarack Blvd.


15 Grove City WeekdayLater evening service is available until 10 p.m. The first southbound trip from Nationwide and High now travels to Parkway Center Dr.

15 Grove City SaturdayLater evening service is available until 10 p.m.Frequency is improved to approximately 40 minutes from 60 minutes.

15 Grove City SundayLater evening service is available until 9 p.m.

18 Kenny WeekdayThe trip previously beginning at Sawmill and Resler roads at 7:05 a.m. starts at Walmart at Tuttle Crossing at 6:44 a.m. The northbound trip previously leaving High and Broad streets at 4:55 p.m. now leaves at 4:53 p.m.

19 Arlington/Grandview WeekdayAdditional p.m. trip departing High St. and Main St. at 4:41 p.m. Additional a.m. trip departing Tremont Rd. and Farleigh Rd. at 6:31 a.m. Trips departing High St. and Main St. at 3:14 p.m. and 4:14 p.m. now depart 3 minutes sooner.

21 Night Owl WeekdayThursday evening service is now available. (See details on page 21)

222 W. Broad/Casino Friday & SaturdayTravel times are modified to improve on-time performance. Frequency is improved from 30 to 22 minutes.

local lines & maps local lines & maps

9 Leonard/Brentnell SaturdayFrequency is improved to approximately 35 minutes from 50 minutes.

10 E. Broad WeekdayService is no longer available on Research Rd., and now travels north on Taylor Station Rd. to ARC Industries. (See map on page 14)

Arrival and departure times to/from ARC Industries have been modified. A.M. buses depart Broad and High streets at 6:11 a.m. and 7:46 a.m., and arrive at ARC Industries at 6:47 a.m. and 8:25 a.m.

P.M. buses depart ARC Industries at 3:10 p.m., 3:53 p.m. and 5:50 p.m.

11 Oak/Bryden SaturdayFrequency is improved to approximately 40 minutes from 50 minutes.

11 St. Clair SaturdayFrequency is improved to approximately 40 minutes from 50 minutes.

14 Harmon/Greenlawn WeekdayService is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 15)

15 Grove City All DaysService is realigned to travel two ways on Rich St. west of Downtown. Westbound service travels south on High St., west on Main St. onto Rich St., north on Grubb St. and west on Town St. following the normal alignment. Eastbound service to Downtown is not affected. (See map on page 16)


3 W. Mound6 Sullivant

local lines & maps

10 E. Broad

local lines & maps


local lines & maps local lines & maps

14 Harmon/Greenlawn 15 Grove City


express lines

30 Smoky Row WeekdayTravel times are modified to improve on-time performance.

37 Westerville WeekdayThe a.m. southbound travel times are modified to improve on-time performance.

39 New Albany WeekdayThe second a.m. trip now leaves the New Albany Park & Ride at 7 a.m.

58 Dublin WeekdayTo relieve overcrowding, an a.m. trip has been added that will leave the Dublin Park & Ride at 7:33 a.m., arriving at the South Terminal at 8:20 a.m.

61 Kenny WeekdayThe last a.m. trip now begins at Hayden Run at 7:33 a.m.

crosstown lines & maps

82 Grandview WeekdayService is realigned to use 9th Ave. in both directions west of Neil. (See map on page 19)

84 Hilliard/Arlington/OSU WeekdayThe line now ends at 3800 Veterans Memorial Dr. in Hilliard. (See map on page 20)

89 Hamilton WeekdayA later evening trip is available in both directions.

92 James/Stelzer All DaysBus Stop Service Improvement Project around the Ruhl Ave., Gould Rd. and Allegheny Ave. loop. See page 7.

92 James/Stelzer SundayFrequency is improved to approximately 33 minutes from 45 minutes.

Last bus will now leave Easton at 7:45 p.m. rather than 7:14 p.m., and northbound the last bus will leave Eastland at 8:18 p.m., rather than 6:54 p.m.

95 Morse/Henderson WeekdayFrequency is improved to approximately 30 minutes from 36 minutes.

95 Morse/Henderson SundayFrequency is improved to approximately 30 minutes from 60 minutes.

96 5th Ave. WeekdayFrequency is improved to approximately 35 minutes from 50 minutes.

98 Columbus Zoo All DaysSeasonal service will be discontinued after Labor Day, September 2 (Sunday/Holiday Service).


crosstown lines & maps crosstown lines & maps

82 Grandview 84 Hilliard/Arlington/OSU


night owl service

COTA’s line 21 Night Owl is the best way to travel to and from Clintonville, the Short North, Arena District and German Village in the evening. It operates along High St. every 30 minutes Thursday, Friday and Saturday nights, 7 p.m.-3 a.m.

21 THURSDAY, FRIDAY & SATURDAY

21 THURSDAY, FRIDAY & SATURDAY

INTRODUCING

ON THURSDAYS!STARTING THURSDAY,

AUGUST 22, 2013Let COTA’s #21 Night Owl service be your ride on High Street from Clintonville to the Short North,

Arena District, German Village and everywhere in between.

Service operates Thursday, Friday and Saturday evenings

every 30 minutes from 7 p.m. to 3 a.m.

To plan your trip call (614) 228-1776 or visit cota.com.

SERVICE CHANGES • 22

Know your• Line number • Departure time

and location• DestinationThe time points listed on each timetable are departure times from major stops along the line.

Arrive early Arrive at your bus stop five minutes before the bus is scheduled to leave. Check the sign above the front windshield for the line number and destination of the bus or major streets the line travels.

Pay fare Pay your fare in or swipe your pass through the farebox when you board the bus. Have exact fare in bills or coins—COTA bus operators and fareboxes do not provide change. If you plan to transfer to another line, ask the bus operator for a transfer before you pay your fare. Transfers are free and valid for two hours from the time of issue. Transfers can only be used to transfer to another line in the same direction.

Signal to stop When the bus is approaching your stop, push the yellow strip or pull the cord located by the window near your seat. A bell will ring, signaling to the bus operator that a stop was requested. When the bus stops, exit through the rear door.

AccessibilityCOTA provides accessible buses, annunciators and facilities.

All buses are accessible for mobility devices including wheelchairs and three-wheeled scooters. COTA bus operators are trained and will help secure mobility devices on the bus. COTA bus operators can lower the front of the bus to make boarding easier. Just ask the bus operator to lower the bus before stepping onboard.

how to ride

Cash faresThis list outlines one-way fares for all COTA services. Have exact fare ready. Bus operators carry no cash.Fareboxes accept both bills and coins.

Adults 65 or older and all Medicare card holders automatically qualify for all half fares with a COTA discount ID.

Customers that qualify for a discount can ride COTA’s fixed-route service at half the cost of regular fare and do not pay an upcharge for Express lines with a COTA discount ID. Customers must present the COTA ID when they board the bus in order to receive the discount. COTA offers three types of discount IDs; Senior, Key and ADA.

Visit cota.com or call (614) 228-1776 for more information.

fares

REGULAR REDUCED+ CHILDREN#

LOCAL, CROSSTOWN $2.00 $1.00 FREE

EXPRESS $2.75 $1.00 FREE

TRANSFER! FREE* FREE FREE

MOBILITY SERVICES (ADA CARD REQUIRED)

MAINSTREAM $3.50

ADA PLUS $5.00

WILL CALL $4.00

+ With Senior, Key or ADA ID or children 48" tall or over, up to 12 years of age

# Children under 48" tall, limit three with adult, DOES NOT INCLUDE GROUPS

!Must request upon boarding, valid for 2 hours* Additional $0.75 if issued on a Local or Crosstown line and transferring to an Express line.


how to read a timetable

Prepaid passes give you unlimited service for one day, one week or 31 days.

Passes can be purchased at COTA’s Pass Sales office or the Ticket Vending Machine at 33 N. High St., in Downtown Columbus, select Kroger Stores, select Giant Eagle Stores, other retail outlets or by mail. To purchase by mail, send check or money order to COTA Pass Sales, 33 N. High St., Columbus, OH 43215. Make checks payable to “COTA”. Payments must be received 10 days in advance of anticipated use.

All Reduced Fare programs require passenger to show valid COTA Senior, Key or ADA ID (which include a photo). A Medicare card, as well as, a State ID or other official photo ID and are required to obtain COTA issued IDs. Senior, Key and ADA ID cardholders do not pay an upcharge for Express lines.

passes

WEEKDAY to downtown

6:36 6:39 6:40 6:49 7:05 7:08 7:097:01 7:04 7:05 7:16 7:34 7:37 7:38

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STOPS SERVEDAM to downtown: All Local stops prior to entering

US 62; then all Local Downtown stops between N. 3rd St. at

E. Spring St. and W. Broad St. at Marconi Blvd.

PM froM downtown: All Local Downtown stops

between W. Broad St. at Marconi Blvd. and E. Broad St. at

S. High St., N. 4th St. at E. Gay St. (Athenaeum), N. 4th St. at

E. Spring St.; then all Local stops after exiting US 62

WEEKDAY to downtown

WEEKDAY from downtown

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Beyond this point, buses may

run UP to 5 MInUtES EArLY.

Beyond this point, buses may

run UP to 5 MInUtES EArLY.

Park FREE at any Park & Ride location and

catch COTA. No reservations required!

PM times are in BOLD.Express service not available Saturday, Sunday

and holidays.Be at your bus stop five minutes early.

All buses are wheelchair lift equipped.

Information is available in accessible formats.

COTA is commited to ensuring that no person is denied or subject to

discrimination in receipt of services on the basis of race, color, national

origin or any other characteristic protected by law.

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CONTINUES TODOWNTOWNCOLUMBUS

GahannaPark & Ride

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41 Gahanna Express

1 Find the right bus schedule and direction for the specific day you want to travel (e.g., weekdays, Monday through Friday).

Locate the timepoint closest to where you want to board (e.g., Gahanna Park & Ride at timepoint 5). For your exact bus stop, use Google Transit or call (614) 228-1776.

Read down the column of times under the heading until you find your desired departure time (7:04).

Read across this line of the schedule to the time listed below E Broad St. & N High St. (7:37). This is your arrival time.

Gahanna41express

GahannaPark & Ride

Downtown

Effective Jan. 7, 2013

Take the bus from Agler and Stygler roads in Gahanna to Downtown Columbus

31-DAY 1-DAY 7-DAY

LOCAL* $62.00^ $4.50# $25.00^

EXPRESS $85.00^ –– ––

DISCOUNT+ $31.00^ $2.25^ ––

MAINSTREAM

MONTHLY* $105.00^

^Purchase in advance#Purchase on bus+ With Senior, Key or ADA ID or children 48" tall or over, up to 12 years of age

* Additional $.75 required to ride Express buses when paying with Local fare media, including transfers.


students

COTA partners with the following schools, universities and organizations:

City YearCOTA partners with City Year Columbus to provide unlimited transportation to Corps members. City Year recruits, trains and deploys diverse young leaders to serve full-time to help turn around the lowest performing schools in Columbus. City Year corps members provide academic and social support to students who need them the most. Thank you City Year!

Columbus City SchoolsCOTA maintains a pass program with Columbus City Schools. Visit cota.com or call (614) 228-1776 for more information.

CCAD studentsIf you’re a Columbus College of Art & Design student, you can use your active CCAD student ID to ride any COTA bus! Just show your ID to the bus operator as you board.

OSU studentsOhio State students who are currently enrolled in classes have access to COTA’s entire system. Students must swipe their valid BuckID upon boarding the bus.

senior services

COTA offers services to meet the needs of the active senior citizen. From shopping to visiting friends, COTA helps central Ohioans get more out of life!

COTA offers discount fares for seniors with your free COTA Senior ID.

A COTA Senior ID qualifies you for discounts on monthly passes and DayPasses. Passes are sold at the COTA Pass Sales office, the Ticket Vending Machine and participating central Ohio Kroger and Giant Eagle stores.

Senior applicants must be at least 65 years of age to apply. All reduced-fare applicants must provide a picture identification and Social Security card when applying. Seniors must show proof of age (driver’s license, state identification card or birth certificate).

Senior IDs are made at COTA’s Pass Sales office, 33 N. High St., Monday-Friday, 9 a.m.-4 p.m. only. IDs are valid for three years.

COTA offers free travel training to senior organizations. COTA staff will come to your location to provide transit information and how-to-ride education. To schedule a COTA representative for your group, call (614) 275-5828.

Card Number

Date Issued

Expiration Date

President/CEO

SENIOR CARD

JANE SMITH

101910

101919

0


Mobility Services bike’ n bus

Mobility Serives is COTA’s paratransit service for eligible persons who are unable to use the fixed-route service as a result of their disability. Guidelines for eligibility are based upon the Americans with Disabilities Act (ADA). Inability to drive a car, the distance from a bus stop and age are not qualifying conditions in determining eligibility.

For more information on applying for Mobility Services, visit cota.com/Riders-with-Disabilities.aspx.

Using fixed-route bus serviceCOTA reduced fare cards (Key, ADA and Senior IDs) allow passengers to ride COTA’s fixed-route service for $1. Using fixed-route service is often faster than paratransit and adds flexibility to your travel plans. For fixed-route information, visit cota.com, or call (614) 228-1776.

Travel trainingCOTA provides travel training free of charge to people with disabilities who would like to learn to ride COTA’s fixed-route service. If you are interested in travel training, e-mail [email protected] or call (614) 275-5828.

COTA schedules and information in accessible formatsUpon request, COTA provides information in accessible formats including audiotape, large print and Braille.

Call (614) 272-3033 for accessible format information.

COTA provides:Accessible buses, annunciators and accessible facilities.

Designed to securely accommodate most types and

sizes of bikes, Bike ‘n Bus makes loading and unloading as easy as, well, riding a bike!

HOW TO LOAD YOUR BIKESTEP 1: As your bus approaches, make sure all loose items on the bike are removed.STEP 2: Signal the bus driver that you are going to load your bike. When the bus has fully stopped and the driver acknowledges your request, begin to load your bike from the curb side.STEP 3: A. Squeeze the metal handle on the bike rack to release the latch and lower the rack.B. Lift your bike onto the rack and position the bike into the rack’s wheel wells (use the wheel well assembly that is closest to the bus if you are loading first).C. Raise and pull the support arm up and over the bike’s front tire. D. After loading, board the bus and enjoy the ride!

UNLOAD IN A SNAP!STEP 1: Remind the bus driver that you need to unload your bike.STEP 2: A. Raise the support arm off the front tire and lower it out of the way. Lift your bike out of the rack.B. If there is no other bike on the rack, return the rack to the upright and locked position.C. Signal the bus driver that you have removed your bike.For safety reasons, operators cannot assist bike-rack users. You must be able to load and unload your bike correctly without the operator’s assistance. Bikes are mounted at the user’s risk. COTA is not responsible for any theft or damage while the bike is mounted on the rack or located at any COTA facility.


park & ride

Berwick Plaza Refugee Road and Winchester Pike 46

Crosswoods 7460 Huntington Park Dr. (off N. High St., just south of Campus View Boulevard) 2, 31, 32

Delawanda Rathbone Avenue and High St. (north of Morse Road on west side of High St.) 2, 4, 31, 95

Dublin 4450 Dale Dr. 58, 59

Eastland South side of Eastland Mall parking lot on Refugee Road, just west of Hamilton Road 11, 46, 89, 92

Easton Transit Center 4260 Stelzer Road 16, 38, 40, 92, 95

Gahanna Royal Plaza Shopping Center on Agler Road 41

Gender Road 5336 Gender Road 55

Great Southern S. High St. and Obetz Road 4, 16

Griggs Dam Griggs Dam Reservoir (Riverside Drive, south of Fishinger Road) 58, 59

Grove City 2321 Old Stringtown Road (Stringtown Road and Parkmead Drive) 15, 64, 65

Hilliard 4199 Parkway Ln. (Cemetery Road and Parkway Lane) 67, 68, 84

Hilliard United Methodist Church Scioto Darby Road and Main St., on west side of Main St. 57, 66, 68

Park and rides take the hassle out of going to work. Simply leave your vehicle at your park and ride location, jump on the bus, sit back and relax while COTA does the driving. COTA will take you to your place of business quickly, safely and comfortably for less money and less hassle. Park and ride locations and the lines serving them are listed below.

park & ride

Indianola and Morse Indianola Avenue and Morse Road 4, 95

Livingston and Barnett Livingston Avenue and Barnett Road 1, 92

Macy’s Kingsdale Kingsdale Shopping Center (Tremont Road and Ridgecliff Road) 3, 19, 60, 83, 84

New Albany 20 Third St., New Albany United Methodist Church 39

Northern Lights Cleveland Avenue and Innis Road 1, 9, 27, 35, 37, 40, 83, 87

Olentangy and Bethel Olentangy River Road and Bethel Road 30, 95

Renner Road On Renner Road at Hilliard-Rome Road (south side of Meijer) 5, 57, 66

Reynoldsburg 2100 Birchview Dr. (Birchview Drive, near Brice Road and Eastgreen Boulevard) 1, 45, 47, 48

Southampton W. Broad St. and Southampton Avenue 10, 53

St. Andrew Church 1985 Swansford Dr. (Swansford Dr. and Smoky Row Road) 30

St. Peter’s Church 6899 Smoky Row Road (north of Snouffer Road and Smoky Row Road) 30

Westerville W. Main St. (east of Cleveland Avenue) 1, 27, 33, 36, 37

Westwoods 55 Westwoods Blvd. (W. Broad St. and Westwoods Boulevard) 10, 53

Weyant Avenue/E. Main St. Loop Weyant Avenue and E. Main St. 2

Whitehall 4540 E. Broad St. (E. Broad St., west of Hamilton Road) 10, 43, 87, 89


helpful tips

Slide over! Save the seats up front for seniors and those with disabilities.

Strap in! Allow the bus operator to strap your mobility device in properly for everyone’s safety. This is necessary before the bus may resume traveling.

Listen up! Your bus operator is there to help you arrive at your destination quickly and safely.

Fold up strollers!COTA is happy to accommodate strollers when bus operators feel there is plenty of space to keep everyone safe!

Move toward the back of the bus, place children in seats or on your lap and fold up strollers. Strollers should not be left in aisles.

Be sure to remember that seats in the front of the bus are for seniors and those with disabilities.

Get your bus in gear!• To keep you and your bus on time, be sure to:• Arrive at your stop five minutes early.• Be visible–step outside of a shelter and remain

close to the bus stop sign.• While you are waiting, prepare your fare! • Have exact change or passes ready when you

board the bus.• Motion to the driver when you see your bus

approaching.• Prepared customers = prompt bus service!

Customer Service(614) 228-1776Monday-Friday, 6 a.m.-8 p.m.Saturday-Sunday, 8 a.m.-6 p.m.Holidays, 8 a.m.-5 p.m.(Closed Thanksgiving, Christmas and New Year's Day.)

COTA Pass Sales33 N. High St. Columbus, OH 43215Monday-Friday, 8 a.m.-5 p.m.

Lost and Found(614) 228-1776To claim a lost item, you must provide an accurate description of the item and a photo ID at COTA's Pass Sales office, 33 N. High St., Monday-Friday, 8 a.m.-5 p.m.

Mobility Services and Accessible Information (614) 272-3033

TTY/TTD(614) 275-5878

need more info?


William J. Lhota Building33 N. High St. • Columbus, OH 43215

www.cota.com

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