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ConcordantOne Tech NOC Help Desk Services
Today to run your IT business successfully various problem combating
techniques are a must, every firm with its own IT professionals today faces
problems and lags in technology and to resolve these errors in house is one hell
of a task which not only eats up the productivity but also brings down the profits
and causes ambiguity. We at concordantOne Tech provide you the best IT
solutions and have come up with our NOC Help Desk services which are
especially for IT firms which face a lot of day to day trouble. ConcordantOne
Tech NOC Help Desk is your one stop rescue to all the IT problems, we offer
24x7 Help Desk support to the MSP customers and according to their
convenience the Help Desk interaction can be via call or chat. Things at the Help
Desk go step by step and thus we would validate the issue further create a ticket
and form the primary troubleshooting steps. This does not simply end here so
just incase with our primary steps your problem is not resolved it will be taken
care of by the specialists from the particular department, the NOC Help Desk at
ConcordantOne Tech is more customer friendly than ever.
The NOC Help Desk does the daily maintenance tasks and monitoring for you in
the background in a completely secure manner, the NOC ensures the backups
are running just fine and that the server performance is exactly how it should be.
The proactive maintenance and event log alerts are remediated with specified
SLA’s.
NOC Help Desk being all the more a client confronting service promises superior
communication abilities when contrasted with the NOC engineer, a NOC tech
would have better specialized/investigating abilities and aptitude.
A help work area would not manage Server issues or reinforcement issues
however the NOC tech manages both, server issues and reinforcement issues.
The NOC Help Desk has a colossal number of ticket volumes and if there are
insufficient assets set up then it would expand the holding time of the client.
The majority of the MSPs can't locate the right match of NOC help work area.
Presently the issue with this suggestion is that the majority of the MSP don't
discover the help work area and a NOC that are in the same geological zone. Our
comprehension of the business sector circumstance and our objective to think of
arrangements that takes care of your demand have helped us thought of the
answer for coordinate both the administrations by utilizing our NOC
administrations with our Chat help-work area Add-On and give prevalent
administration that gives you higher overall revenues as well as believability
with your clients. Our assistance deskinteracts with end client on talk. The
accessibility of administrations at the snap of a catch, then makes a ticket in
your PSA, performs beginning investigating and goes on to NOC for remediation
is the most cost productive administration accessible for any business firm today.
You could incorporate the advantages of both the administrations at one stage
and improve first contact resolutions and consumer loyalty experience.
2 http://www.concordantonetech.com/
The need of active and well informed NOC Help Desk is on the rise as the
number of IT firms and professionals is hugely growing, with so many daily
maintenance tasks and targets to meet the entire process of IT troubleshooting
and mandatory clean up stays behind, The Concordant One TecH NOC Services
come here like the one stop solution for the IT problems so the daily targets and
profits are not hampered at the cost of maintenance and repairs.
North America :- +1-707-638-0903
Asia/Australia/Europe :- +91-020-6978-4872
