Company "Owned" Social Networks / Community

iGo2 Group Pty Ltd – Providing you smart integrated responsible social business solutions

Company “Owned” Social Networks

Overview

Agenda

Ø Business Use Cases Ø Platform Overview Ø References


Business Use Cases

The Social Ecosystem

Par$cipa$ng Listening, establishing reputa1on (I’m one of you)

Managed Listening, suppor1ng, building reputa1on, marke1ng

Owned Listening, suppor1ng, building rela1onships, collabora1ng

External Communi1es

Closed Network

Internal Communi1es

Example: customer communi1es

Example: channels, members

Example: Intranets, communi1es of prac1ce

Wikis

Community Use Cases (80% of clients)

Internal Communi$es

Corporate Communica$on

Employee Networking & Collabora$on

Innova$on

External Communi$es

Customer-‐Driven Support

Interac$ve Marke$ng

Associa$on Marke$ng

Employee Networking & Collaboration

Build strong employee networks • Create networks by exper1se, background and training • Cul1vate strong rela1onships quicker with less money • Connect staffers with customers, partners and suppliers

Promote teamwork & project collabora$on •  Source exper1se across departments and loca1ons • Generate ideas and referrals from the en1re organiza1on •  Form cross-‐func1onal teams quickly

Capture & archive knowledge & experience •  Support informal learning and mentoring •  Ease transi1ons to new departments, roles and projects •  Transfer knowledge between people across boundaries

Innovation

Provide a central area for people to raise & discuss ideas • Bring together new and tenured employees •  Locate subject maPers experts quickly •  Enable real-‐1me communica1on for project teams

Leverage employee talent to lead the market • Open forums for all employees to suggest ideas and vote •  Invite external par1cipants in online brainstorming •  Engage Millennial workers and your incoming workforce

AIract & retain highly mo$vated employees • Crowd source ideas and acknowledge contribu1ons • Reward top contributors publicly •  Integrate innova1on into your core business processes

Corporate Communication

Listen to employee feedback & take ac$on •  Engage in two-‐way discussions across boundaries • Open lines of communica1on with execu1ves • Create a more open, engaged corporate culture

Speed communica$on during an emergency •  Share cri1cal informa1on with employees quickly • Coordinate employee response during a crisis •  Implement crisis communica1on cost-‐effec1vely

Deliver informa$on to employees quickly & easily •  Simplify communica1on tools • Communicate in real-‐1me • Reduce expensive means of communica1on

Sales Enablement

Provide a central sales portal for on-‐demand access • Onboard your sales force faster with familiar social applica1ons •  Join sales and marke1ng on a common plaUorm • Communicate market needs to stakeholders in real 1me

Leverage employee networks to speed the sales cycle • Quickly share informa1on across business units •  Iden1fy subject maPer experts quickly • Collaborate on compe11ve intelligence

Invite partners and resellers to collaborate • Crowd source ideas for improving product, processes and services •  Integrate external stakeholders into your sales processes •  Empower partners with sales tools to increase coverage

Telligent’s Value to Business Users and IT

Business Users Love Telligent

“The user experience is familiar and easy to personalize.”

“Telligent knows social and innovates quickly.”

“Telligent delivers on successful business outcomes.”

IT Teams Trust Telligent

“Telligent is built on Microsoft technology, a platform my company trusts.”

“Telligent feels familiar -‐ widgets and groups are intuitive and behave like SharePoint Web Parts and sites.”

“Integration with Microsoft SharePoint, Microsoft Lync, FAST and more means that I can bring social into our

organization quickly and easily.”

“Telligent helps ensure our success in Web 2.0 initiatives.”

Flexible in meeting Business Objectives

Ø  A single platform that supports internal, external and extranet communities so that you can leverage a single technology to support your community needs now and into the future.

Ø  Unparalleled community design that empowers our customers to create award-winning communities and micro-communities with an integrated theme design studio that makes it simple for designers to configure the look and feel of your community according to brand standards.

Ø  A complete set of integrated social applications including but not limited to blogs, forums, wikis, rich media, social search, profiles, microblogging, activity feeds, tagging, tag clouds, RSS, discussion threads and comprehensive community administration.

Ø  Branded mobile communities optimized for modern, touch-screen mobile devices including the Apple iPhone, Blackberry Torch and Android phones.


Telligent Platform Overview

Telligent Platform


References

Our Customers are Industry Leaders

Industry Recognition

Validation By Industry Analysts

Leaders Visionary for both Externally-‐Facing Social Software & Social Software for the Workplace

Gartner Magic Quadrant for Social SoOware in the Workplace, Gartner Magic Quadrant for Externally-‐facing

Social SoOware, 2010

"Telligent may be the best option of all for many

organisations… Telligent comes in our top four shortlist.”

Mar$n Butler Research, “Enterprise Social Networking and Collabora$on,”

2010

“Look at Telligent if you want to leverage a single vendor for internal and external social networking and place high value on working with an

innovation leader.”

Forrester, Enterprise Social Networking

Market Overview, 2010

Leader in 10 of 18 Social CRM Use Cases

Al$meter “Social CRM: The New Rules of

Rela$onship,” 2010

One of the Top Three Social Vendors

Hypa$a Research “Benchmarking Social Community Investments and ROI,” 2011

Market Leader in New Customer Acquisitions

Patricia Seybold Group’s Online Community Pla\orm Company and Product Update – 1H

2010


The Founders of iGo2 Group

Ø  All Cer4fied Strategists in Social Media Ø  All have more than 20 years business

experience in IT and industry

[email protected]